Axos Bank

This was my first time not utilizing a local mortgage broker for financing. I was nervous but so glad I ended up using Axos Bank. I got the info of Axos Bank through Lending Tree. I was contacted by my Loan Officer Uriel and right from the very first step I was educated about the mortgage process and expectations were laid out very clearly. I was able to secure a loan almost 2 percentage points lower than the closest local mortgage broker with no points. I had no idea what points on a loan were until Uriel explained it to me and am grateful that he helped me understand all the different terms used in a mortgage process. I was able to make a much better informed decision. Look forward to working with Uriel and Axos Bank in the future.

Melissa Wallen is an exceptional loan officer. From the moment I reached out to her, she displayed a remarkable level of professionalism and expertise. She guided me through every step of the loan process, patiently answering all of my questions and ensuring I fully understood the terms and options available to me. I cannot recommend Melissa enough to anyone in need of a loan officer. She is truly exceptional at what she does.

It has been great to do business with Axos. Competitive rates, streamlined process and very attractive side promotions which benefits the consumer. Jarrett was our loan officer and has bee great with us, accommodating even last minute requests. Would love to work with him again.

Kelly Lord and his team where extremely easy to work with and made the loan process as painless as possible. They communicated effectively and responded promptly to any questions or concerns I had. Additionally, they went out of their way to make sure my loan closed on schedule. I would highly recommend Kelly Lord and The Axos Bank team if you are considering financing or refinancing a home loan. Thank again Kelly! - Michael Coalson

I have been banking with Axos since before the rebrand when it was Bank of Internet USA, and I have relied on them for home financing three times now. Each time has been a pleasant experience with the best rates and lowest lender fees out there. This time around, I / we were assisted by Jarrett Carbone and we couldn't have asked for anyone better as he was extremely responsive and informative throughout the entire process. Thank you once again, Jarrett and Axos!

Fraser Lovat is a rock star! He was so patient and knowledgeable. He and the entire team at Axos Mortgage made our refinance easy. From start to finish it was wonderful knowing we could contact Fraser Lovat anytime and he would answer and respond quickly and efficiently. Thank you so much!!!

I just got a new loan for my duplex rental in Pasadena area. The experience was great and the assistant that the loan officer Melissa Wallen provided along with her team member Wendy Rosenthal & Mira Haggerty was greatly appreciate.
The team were efficient and proficient, from start to finishes in about three weeks.
Highly recommended. Hong Tam

I just refinanced my home in Brooklyn with Axos bank and also got a new loan for an apartment in Miami Beach. The experience was great and Kelly Lord was very helpful on every step. The process was easy and the interest rate that they gave me was very good (according to the time we are living). Even they are in California, the communication was easy. Thank you Kelly!

Mark Connor at Axos Bank was very helpful in answering all my questions as I worked on my condo purchase. He was timely in returning my calls and provided quality guidance on different financing options. Even when my loan application moved into the processing stage, he was still hands-on in ensuring the loan went through smoothly and that I had everything I needed. Highly recommend!

If I could give a 0 star review I would, we refinanced our truck (originally) from Lifted trucks in Mesa, Az , which came with a 6in lift. The transmission went out, we got extended warranty coverage after refinancing through Axos, because the idiot who wrote up the refinance contract didn’t mark the truck had a 6in lift from Lifted trucks now they won’t cover the transmission.. and of course the office is closed because of the holiday today.. we will never recommend Axos to anyone and we will damn sure make it known for there unlawful practices..

Update
What can we can you guys came through and very quickly after emails to the correct department warranty is going to cover more then half of the balance for the transmission repair… thank you Axos bank for reaching out to the warranty company and making this happen.. We appreciate it more then we can express..

Mark Connor was the Loan officer who attended to my mortgage refinancing application with Axos bank. From very first call I had with Mark I was pleased with his professionalism.
He always answered all my questions patiently and politely, explaining in plain and simple language. He diligently conducted business and provided timely updates on the status of my application.
He was knowledgeable in the process and so was Wendy Rosenthal the Loan processor.
With their diligent team work , that includes title company team and the in-person agent who came to do the closing, the refinance process was not only very smooth, it was done in 2 weeks time.
If you are looking to refinance with Axos Bank, Mark Connor is the Loan officer you should talk to.

From the start of the loan application to closing, both Melissa and Wendy was very helpful and answered all my questions. Axos loan processing is completely online and very efficient. Loan was closed on time and it was a good experience compared to my previous mortgage loans. I would be happy to recommend to all my friends and family.

AXOS covers all the bases.
They have brick and mortar, in a few states, and seamless online features, available internationally.
I don't know if they will issue in the end of their competitors' brick and mortars, altogether; I DO know, that whoever's handling our money needs to display competence, so that they inspire our confidence.
And, for me, AXOS fills that bill.

If you don't make them your ony bank, you might want to make them, one of them:
just for an option,
to not have all of your money in one place,
and/or,
to compare the quality of your interactions, between the different institutions.

Prompt, Transparent, and Efficient Closing process thus far

I serendipitously came across Cooper and his team after frantically searching online trying to identify a new lending partner after a poor experience with the initial lender I was working with. After a brief call with Cooper on the phone, he had me interested with their competitive rates and efficient closing process and timeline. A few days later I was convinced and called him back to begin the process. I have been highly impressed with Cooper’s clear and prompt communication, transparency of the process and costs, and expediency - he stayed late that evening (9pm to be exact) to complete the initial loan estimates and disclosures so that I was able to sign them and lock interest rates - talk about great service and an excellent partnership introduction. His team then contacted me the next business day with the requests of initial underwriting documents and appraisal orders - all done in a timely fashion. Considering I am looking to conduct a cash-out refinance for 8 properties, Cooper’s team is also helping streamline the process to make it more efficient and easy on my end (ex: uploading all documents just once vs. having to upload 8 different times for each property). While we haven’t closed yet, my experience has been great thus far and I look forward to closing with Cooper and his team.

I had the most stress free, amazing experience obtaining a refinance deal thanks to Ashleigh Klein at Axos Bank. Ashleigh was extremely efficient, informative, professional, and kind. Hands down the best mortgage experience I’ve ever had!!! Diana Edens

I recently completed a refi with Axos bank.
I would like to take a moment to recognize and thank my Mortgage Loan Officer, Jean Park with Axos bank. Jean was an absolute pleasure to work with. She was very attentive to all my concerns…and I had a lot of them. Her responses were quick, explanations thorough and leave you feeling you have a complete understanding of the process. Excellent communication skills. There was an issue outside of her scope of responsibility between Axos and my original mortgage company. Jean made a point to inquire on my behalf … issue resolved. I’m happy with how things progressed with Axos bank and feel especially lucky to have worked with such a professional, yet personable banker like Jean.
Mortgages are major financial decisions sometimes coming with angst and high anxiety. Feeling comfortable with your banking professional is very important in helping to ease those concerns. If you opt for Axos bank, I highly recommend Jean Park. Thanks, Jean for making the process smooth and easy.

Thanks Shannon Shanks who helped us with our recent transaction on our rental property.
Despite high interested rates and rental property, with Shannon we were able to get rates comparable to the primary residency and with minimal closing costs.
The communication with Shannon was clear and smooth.

My husband and I used Axos Bank for the purchase of our new home. Cooper was our first contact with Axos. He was great during the entire process, and was very knowledgeable about the different options we had. We would definitely work with him again!

The AXOS Bank team was outstanding, extremely professional, and performed flawlessly. Most notably, Cooper West, the Loan Officer, expertly guided us through the process, he proactively kept us updated and he was always available to skillfully answer all of our questions. And Cooper was a pleasure to deal with

I found Axos online and honestly had never heard of them so I didn’t really know what to expect and if I could trust them. I couldn’t be more pleased, Cooper found just the right product for my unique situation and was able to help when others said no. Cooper was upfront, transparent, super available and responsive throughout the process. I am very impressed with the whole Axos team. They also have a very good app for loading documents and checking on the status of your application and their fees were very low. I couldn’t t be more pleased. I wish I could give 10 stars! I will be a customer for the long term!