The Container Store

Never been to this location or the container store before till last month. Picked up my online order here, and it took awhile to get my order, which is because they have so many orders at any given time and date!! Good quality stuff, the lady called Kathleen was so helpful and found my hidden order!

CS is always, neat, clean, and well organized. Team members are extremely helpful wanting to solve customer organization challenges with their large assortment of products.

Shopped today, I have to be honest that I would rather drive to the Stanford Shopping Center store than the Container Store in Santanna Row, if it is still open. . The parking at the Palo Alto store is 25-100 feet from the store. You don't have to park in a parking garage where you drive around looking for a spot. This is what I just hate about going any place at . Santanna Row.
So, I parked 50' ft from the door. Today I had closet and garage items I wanted to look at. I picked up a pack of 6 wooden hangers with a metal hook. They had grooves in the shoulder area for slim strapped items and a rubber gripper part so clothes won't fall off. These are the first ones I've seen like this so I bought a dozen to try out. On to the suit bags. I wanted 2 for travel and was looking for plastic ones with zippers. Normally I really like the fabric garment bags, but if you've ever had a pair of expensive ivory wool pants fall in the road slush while racing to the Mpls. International airport in the winter, believe me no folding travel garment bag should have any fabric on it at all!
Put two of those in the cart. They also have examples of their closet systems and it was fun looking at all the new things that can be fitted into them.
In the travel section they had a terrific carry on tote with all sorts of partitions. That's going on a future buying list...reminds me of the Louie V designer bags. In the garage section they also had various organizing configurations. I needed exact measurements so I will be back to pick out those items. All types of hanging devices and cord managers etc. I loved looking at everything in that store as it is a neat-nicks paradise. 2 hours later its time to check out. The staff is efficient, helpful when needed and friendly. Someone is always at the checkout and they have multiple stations when needed. It's fast and efficient! The store is light and bright, with wider isles to make the whole space seem larger. It's a pleasurable shopping experience.

This store was well-stocked and tidied up the week after Christmas. I found some unique things for my daughter's January birthday. Cashier was helpful and pleasant and masked. Prices were reasonable. I will definitely be back.

Such an amazing store with knowledgeable sales associates.

Super cool. I always come up with so many ideas for efficient space usage and so much more in the house when I browse around container store. Prices are significantly higher than alternative options. But, i believe for the most part you are paying for higher quality material and nicer designs.

It's a smaller store compared to the others, but still as jam packed with interesting knick knacks and unique containers. The associates here are great though. They've always been super nice whenever I come in and checkout. Parking is a little sparse, but if you don't mind walking there's always a spot. I always love coming in just to see what's new

I cannot speak highly enough for the service of this Container Store in Palo Alto. We went in to design a custom elfa closet for our walk in closet. Our case was complicated because we missed some details when measuring (eg. changing ceiling height in the closet), which resulted in big order returns. In addition to that, take advantage of the credit card offers and Labor Day discounts, there were a few transactional changes and a price match. Everything was served with SO MUCH patience, professionalism, and the most authentic quality service delivered by our designer Kathleen, the store manager Chris, and the front desk staff Melissa. They were so easy to work with and went above and beyond to make the shopping experience as good as it could be. HIGHLY RECOMMENDED, for this Container Store’s product and staff. Special thanks to Kathleen, Melissa, and Chris!

A large inventory in a very clean and concise store. The staff was really friendly and helpful. They seemed to enjoy working there which made for a comfortable environment.

Love this store lots of treasures

If you have the dough to spend, come here for high quality stuff, Japanese made organizers, etc. Their coupons don't work on sale items and sales items are not cheap either.

Organize anything and everything Nice friendly staff

I have installed more than 30 ELFA closets in home and apartments. Great product. The quality is why it might be considered pricey. You can buy similar shelving cheaper but it won't be this quality and it won't last.

This was the first time that I had been to this store. Very impressed with the selections and customer service. Unfortunately the item purchased, did not fit and will be returned.

This store is really nice. I love how this store fulfill their customer needs. Good locations and excellent service.

Very well organized, nice collection of branded containers for all uses from kitchen to bath, bed, stationery. Besides these, lunch boxes, stationery items and house hold items are also available.

Good quality merchandise

A great retailer. Seems to have a little knick knack for everything.

I'm an organizational nut and therefore love walking every aisle of the Container Store. I like their return policy and find that their Pop! program works out well for me.

Love it, the personnel, store, everything organize, clean, attentive was very helpful, I drive from sacramento, ca to their store and I will return. I will like to thanks all the store members for such a wonderful customer services thank gracias. Adina Magallon