Richman Automotive & Towing

Super helpful, especially as someone who knows very little about cars. They arrived to tow my car in about 15 minutes (much faster than past services I have used), worked on my car within the same day, and kept me updated and informed through multiple emails/calls during the day. My starter and battery needed to be fixed and pricing was fair. The employees I interacted with were very personable.

The guys at Richman are the only people I trust with my vehicle. I’ve used them exclusively for several years and multiple vehicles. I have never left there with a single concern/fear/worry/regret. I recommend them whenever I can to others. Top-notch service. Dependable. Thorough. Affordable yet they don’t cut corners. Transparent. Good people.

I took my car in after hearing some noises from the suspension. I fully expected to spend hundreds of dollars on parts. They found a shield was loose and after an inspection found that my brakes and suspension were all in good order. Very honest shop. I will definitely be back!

Professional: Very friendly, well mannered.
Prompt: 25 minutes for whole process.
Decent price: RWD car 2 miles $85.
The fuel pump went out in my car and I realized I was going to need to get my car towed, I was afraid the process was going to take forever and cost a fortune but it only took them less than 15 minutes to arrive and less than 10 to load up my car. I was fortunate enough that I was covered for the tow through my insurance but I asked out of curiosity how much it would have been without he said around $85 which is pretty good keeping in mind I had towed to the nearest shop about 2 miles away.

They were very prompt and flexible when my schedule changed. Also very transparent, sending photos/video of the problem and exact diagnosis, and were took care of the problem properly and quickly. Only thing is that they're a bit pricey for a small business. Overall good experience

It was a positive experience. The tow truck driver showed up within 20 minutes. Then they finished the repairs and had my car ready the next day. They even picked me up and drove me to the shop to pick up my car. I would highly recommend them! 5 stars!

Guy was here in half the estimated time, even with all the road closures he had to navigate through! Extremely friendly and quick moving, knowing I was now running behind due to a flat tire. Will keep them in mind when in need!

Major oil leak, they found it and fixed it within 24 hours. I drive an hour and half each way for work and am glad to know my vehicle will get me there.

For years I have been trusting my vehicle care with the Richman team. Always professional and fair. Jeff and Steve have been great. They make it enjoyable to do business with. So much easier to deal with than the dealerships. A family owned operation that gets it!

The nicest tow truck driver who has given my husband a ride twice now. They are starting to feel like family. He arrived in 15 minutes and handled his truck as though it was his own prized possession. Thanks for a great tow!

My car wouldn’t turn on and I thought it was the starter. Called to get a tow truck on Sunday afternoon and was astounded at the level of service provided. Not only was Richland BP and towing one of the few places open, but they answered my call quickly and gave me a 15 minute timeframe to pick up my car! Once at my car, the technician actually diagnosed the problem (battery) and gave me a jump start and told me where to find a new battery. Amazing service all around, I could not be happier!

I called Richman's Towing recently after seeing their ad at the top of my Google query for West Des Moines towing companies since my car suddenly starting dying a few seconds after turning it on and I needed to have my car towed to the repair shop I had just taken it a few months earlier. The person I talked to at Richman's said someone would be there in an hour, but the tow truck actually arrived about a half-hour early. After telling the tow truck operator about my starting issues, he asked if he could look at my car and I said yes. After he checked a few things my car actually started right up! I was very pleased and surprised that someone would do that, as it would have been better for him to tow my vehicle as opposed to fixing my starting issue. I was able to drive my vehicle to the aforementioned repair shop and they fixed it free of charge since, as previously noted, I had just taken the vehicle there less than a few months ago. I wanted to share this review because of the quality of service I was provided and how the tow truck operator may have saved me a lot of money with car repairs.

Car overheated to the max on the interstate. Had my 3 year old daughter in the vehicle as well pulled over on the shoulder. Tow truck driver Robert is an absolute blessing to this world. Took us to the shop for car repair, took us to where we needed to go, and cannot compliment Robert enough. Great service, great pricing, great speed. absolute pleasure working with these folks. 10 stars if I could

I recently had my oil changed at Richman’s but have had other work done to keep my 16 year old vehicle running. They are always clear and upfront about the work that needs to be done and at a reasonable cost. Always friendly and welcoming.

I left work Monday afternoon to a vehicle that would not start. After troubleshooting for problems myself, I called Richman for a tow and to have the vehicle serviced. Dispatch was prompt in answering and very professional on the phone, made the first point of contact easy and set the tone for a good interaction. Dispatch (cannot remember the gentleman's name) said they would have a truck out to my location in thirty minutes. I wait maybe 15, if that, before I got a call from Robert that he was at the location. With me assuming the worst, Robert popped the hood and identified the issue. No tow, just a quality service call. The whole interaction from start to finish was professional and such a relief to my nerves and my pockets that I would recommend Richman and staff for towing and servicing. My next vehicle work will definitely be trusted to Richman.

They responded quickly so I didn't have to wait long. Driver was was very professional and friendly. Towed my truck to the dealership and he dropped it off and parked it while I dealt with Service Dept. Would highly recommend.

Prompt & Friendly Service. OShowed up to start my car within 15 minutes. I drove my car to the shop and they replaced the Battery and had me on my way in about an hour.

Jacob and team are always on point with their services. They are second to none in the Des Moines area for any car repairs/maintenance needed. Quality and honest work that doesn’t break the bank.

Fast and great service! Had to have my daughter's car towed out of the high school parking lot and sent to our mechanic. The driver was extremely helpful and friendly, will definitely recommend your business to friends and family.
Thank you!

I had an excellent experience with this business. The prices are fair, the customer service was exceptional and my car was finished and back to me in record time. I highly, highly recommend this business if you’re in need of any type of auto repair.