Iglu.com

I was deliberating a cruise vacation for my wife's 50th birthday. I was very open minded as to what we may do. However purely by coincidence I received an E mail from Iglu I liked a particular cruise by Celebrity. I had done some homework on various cruise lines via Cruise critic and friends. I decided that Celebrity was the one we wanted. So I made a phone call spoke to an assistant called Nikki she was extremely helpful and as important very knowledgeable each question I asked her and there were many she answered each and everyone in a competent and professional manner. I gave her my budget told her my requirements as we wanted to bolt on 4 days at either end of the cruise as I was not too sure as to whether I was being realistic or not. As I did not want to waste either if our time Within 24 hours Nikki found us a fantastic package within my budget I really can't fault any of the service I received from Iglu When we were on the ship we were talking to another couple who have used Iglu on several occasions and were more than happy with the service and the fantastic prices too.To sum up we have got hooked on cruise holidays we definitely use Iglu in the future. People are quick to complain but not so fast to compliment Keep up the fantastic efficient professional and friendly service

Richard

Great Cruise and Ski holidays, outstanding customer service and an excellent place to work.

Excellent service fantastic room lovley location would recommend staff fabulous

occasionally good but often abysmal. Getting hold of someone by phone is often a waste of time continual menus. Ring back does not work. Very frustrating

Used to be a solid agent, don't know what's happened. Was directed to fill out a web form for queries on my booking which went to planet cruise sister company? Err what? Almost 2 weeks on, no response. Joined online chat to chase; after 20 minutes no assistance. 'Hello', waited another few minutes then went to the loo. Came back and had automated answer that the chat was closed because I hadn't replied on time. For the measly 5% saving, I'll book direct in future.

I can’t believe I have to take Plant Cruise (Iglu) to the small claims court to recover my money for a cruise the cancelled in March. Firstly I was told I would get my refund in 15 days then that moved to 60 days, now more than 6 months have passed. I informed them I was going to the small claims court and there was absolutely no reaction, so small claims court here we go.

Thanks for your reply but I’ve been waiting over six months for my refund, I shall be submitting my court papers to the Small Claims Court tomorrow morning. If you would like to make my refund today that would be good and it would save you court costs and interest. Booking ref XNHM7W 927366
I hope to hear from you.

I’ve paid in full for my cruise but I constantly get e.mails saying pay now to avoid extra cost. This company is the worst agent I have ever had dealings with. I’ve waited on the phone for hours only to be cut off. You can’t even find an e.mail address to try to contact them. Please avoid at all costs.

This company is the most terrible company that I deal with. They made a mistake on the side when issuing tickets and tried to charge me for £300 for changing fee. No negotiation and cut my line when I try to find a solution. Avoid this company, they try every ways to rip people off

DON’T EVER USE IGLU ...I’ve been waiting for a refund of deposit for a cruise that was cancelled by NCL, but booked through Iglu. NCL approved the refund, but Iglu are hanging on to the money. It’s now nearly 6 months. I have another cruise booked with them for next year, but I will cancel it. They are a complete waste of space! I Will never use them again. If you call to book a cruise, you will get straight through, if you have any sort of query or problem, they won’t talk to you or resolve the issue. They don’t answer emails either. DON’T EVER USE IGLU is my advice!

I would leave zero stars if I could. Please read the reviews and do your homework on this company. My son and I booked a cruise and when the cruise company changed the vaccination policy he could no longer go. Iglu refuse to refund yet. They take an hour to answer calls too. I'm concerned the refund is going to take months of chasing up. Shocking stories on here and Internet groups about iglu refunds.

This company should be avoided.
Holiday package cancelled by IGLU 132 days ago, refund requested 115 days ago. Still waiting for money to be returned. Money from Cunard paid back to IGLU on 22nd May, they are still holding on to it.

Day 133 and still no refund. I have been advised at various times I am on the priority list, I am with the senior management team and I will be escalated.All meaningless. I just want you to give me my money back.
Would give no stars if possible.

Was promised refund in 90 days now into 93rd day but still no refund , dont answer phone or emails , will never book cruise again with this tour operator stay well clear will let you down

Worst ever. Always over an hour to speak to anyone. Woman today cut me off after 90 mins. How is this company allowed to operate?

Not the greatest booking experience, too many mistakes and calls made to rectify, resulting in a direct email to CEO, waiting for a response.....

Too corporate