Firefly Collection - Luxury Travel Agency

Our experience at Skyfall was perfect. The house is so well designed, comfortable, clean, with beautiful views and everything we needed at hand. Just outstanding!! The location is amazing, so close to everything.
However, the most amazing thing has been the team behind our stay. Everyone was extremely profesional, polite and friendly. There was never any request, idea or need that wasn’t perfectly attended with a smile. A true five stars experience.
This has been my first experience as a Firefly customer and I can only congratulate Meg from Firefly team on how the process has been from day one. We will certainly count on your professionalism for future occasions.

The entire company is great to work with!! We have used them multiple times and have been nothing but pleased with their customer service, their usefulness in assisting with everything you ask for when it comes to planning and their absolutely breathtaking repertoire of properties available. They have made planning our trips so easy and has made for the most memorable moments. Huge shout out to Jess and all her expertise, care and kindness throughout the process. Could not recommend working with them enough!

Oh my god ! We absolutely adored the ski trip booked through Firefly. We all said it’s probably the best holiday we’ve been on and we already want to go back. Even though it was a little out of our budget, we thought it was worth it for the service we received from both Firefly & Alpine Ethos.
Your patience with waiting for our payment from the bank and confirming it wasn’t a scam, it was all very much appreciated so thank you for that.
Also, you were so helpful in advising us where to book our transfers, ski equipment & passes, lessons and restaurants. It made the whole thing really seamless, and just elevated the experience.
We will hopefully be back again if we can afford it.

Accomadation was great, for once the pictures didn’t do it justice! Location was great, views up the mountains was amazing and for my wife who didn’t ski, she enjoyed watching those come down time and again. One of the party had never been on a ski holiday before and she used the term “overwhelming” when we arrived at the hotel.
Service was first class from start to finish, very attentive, polite and quite frankly beyond what one might expect.
Choice of breakfast was first class, ski shop was brilliant, one of our party had a major problem with some new boots she’d bought from the UK. They could not do enough to help.
Firefly and you in particular were brilliant, pre booking offering choices/advice and post booking the level of response/info was brilliant. Providing the itinerary was a nice and helpful touch.
Would consider using Firefly again although this was a special trip and therefore budget was slightly more than usual.
Ski area was one of the best I’ve visited, we ski’d across to Meribel and Val Thorenes, in my opinion 1650 offered the best all round skiing.
Visited 1850 one evening, again did’t like as much as 1650 and glad we stayed where we did.

We were in good hands booking through Firefly, a highly supportive team took good care of us throughout our wonderful holiday journey.

Thank you!

We had an amazing ski holiday with Firefly - they made everything so so easy, which was v useful with three babies in tow! The chalet was fantastic and Meg and the team were simply brilliant - nothing was too much trouble and everything was super efficiently. We will definitely be booking our next ski holiday through Firefly!

Incredible booking and travel experience! As a personal assistant I need to ensure I am well informed when I am booking a specific venue and location. I was extremely impressed by how responsive and detail oriented Firefly Collection were with my first booking and as a result of this, I am in the process of arranging several more over the next year! The first property exceeded all expectations and throughout the trip Meg was continually engaged to ensure everything was as expected. Meg's knowledge of each of the properties she suggested was exemplary and tailored to very specific requests. Firefly Collection are the embodiment of white glove service and I look forward to continuing to utilise their services going forward.

Everything was very well organised from enquiry to departure. It was a high end holiday, it couldn't have been better.

Many thanks to Lilian and all at Firefly for organising a great stay at Chalet Menor

Excellent service - very good communication. Many different offers and ideas

Awesome chalet and great experience working with Firefly!

Firefly organised a superb holiday

Excellent service and help from Meg. Prompt and found us exactly what we were looking for.

Excellent customer service and efficiency.