James Lane Tuggerah

I’ve shopped through the James Lane Tuggerah store on a number of occasions, the showroom is beautiful, Debra and Diane are so helpful, from the start of the process all the way through to delivery. Customer service is awesome! Definitely recommend and will buy through these ladies again.

Great store with lovely helpful staff. Always bought great pieces from here. Shame they have discontinued the Napoli range. It's my favourite and I have most pieces bought from this store. Would highly recommend 👌

The staff are amazing, so helpful and accommodating. Furniture is sturdy and great quality and reasonably priced…only place I’ll buy furniture from now

Great friendly service , good prices

Nice

Went to the Tuggerah store plenty of times in June/ early July to look at furniture & homewares.
I ended up buying a couch, bed base, desk, tallboy with mirror & some small accessories.. The store staff were all so helpful & lovely. The lounge is so comfy I fall asleep on it often & it's big enough for all of us.
Unfortunately I bought a Mode Bed Base & it's just so hard & uncomfortable. I've had bed bases before from other retailers & they weren't hard like this. My mattress is only a year old and I had it on another bed before moving and buying the Mode bed base & it was so comfy and lovely to sleep on. Now I dread going to bed & consider just sleeping on the couch at night until I can get a new bed. After a long and expensive move across Australia I don't really have the funds to be buying a new bed base just 2.5 months later. I don't know if they're all like this but it's the worst bed I've ever had & having rheumatoid arthritis I really need a comfy bed. The staff though are great & the rest of the furniture has been great but the bed is just so hard.

All the lounges are so comfortable but colours and fabrics are very limited. A shame because I would've purchased a lounge for sure but didn't like the small selection of colours

Cute furniture and homewears shop.

If not all your delivery arrives no one can actually help at the store, the customer service operators have no idea about the products, nor an ability to give any clarity as to time frames for couriers, even when you are prepared to wait to find out. Would not recommend purely based on the lack of on after sales care.