Guaranteed Appliances

I got this beautiful fridge with a full warranty for hundreds below market price. Ms. Mortensen is a beast! She also brought my old Whirlpool washer back to life. On a side note, if you want to prove that your electricity or water contractors are at fault, call this place. They easily deduce with proof, where the true fault lies. I love this place!

We had a great experience with Erin at Guaranteed Appliances. She was helpful, with expert-level information about the different models of washer & dryer we were considering & went above and beyond to make sure we got exactly what we were looking for. Highly recommend - customer service doesn't get much better than this!

I called Guaranteed Appliances looking for a Speed Queen washer & dryer set. I talked to Beth & Kristin for several days trying to decide the exact model Speed Queen set that would work best for me. Wanting to be sure, I contacted Speed Queen and told them the same thing I told Guaranteed Appliance. Low and behold they recommended the SAME washer/dryer set. I decided on the Speed Queen TR5 that Guaranteed Appliances recommended. I wasn't sure I had made the right decision between the TR5 and the TC5 until I did the first couple of loads of clothes I washed! I have to say I LOVE this washer and dryer set. Beth and Kristin know what they are talking about, you can't go wrong with these girls. Their installer was AMAZINGLY professional, neat, and knew what he was doing! Hope this helps to make your decision easier.

Very pleased. Came in looking for a replacement for my Samsung washer and dryer that were slowly dying. They didn’t try to up-sell but were responsive to what I was requesting. I ended up with Speed Queen W/D. Delivery was as scheduled and driver/delivery person gave great tips. Highly recommend, and I am happy to not patronize a corporate business to get what I’m looking for.

We bought a 2nd hand microwave oven for our office, and it even comes with a guarantee. The price was very reasonable. The service was fantastic so we can recommend this place with pleasure.

Excellent service. They took the time to explain the features of the Speed Queen washer I bought from them and how to best use my new Speed Queen. Would definitely recommend Guaranteed Appliances to anyone. The store is not much to look at, more like a repair shop, but you will be dealing with people who really know about washers and dryers.

Why buy new. They have great service. Great product. If you are living within your means this is a great place. Can say refrigerator are only a couple hundred cheaper than new. But stoves, microwaves, washers and dryers will save a ton of $$. In 2021 stocked a entire rent house with washer dryer, stove and microwave for under $2000

Bought three stacked dryers from distance, send it a driver to go get them, I didnt get the chance to look at them and they were exactly how they descrived and in great working condition, the price was excelent and the owner was very nice and answer every question I had.

Veey knowledge staff and directed us on which model of Speed Queen washer to buy. Loaded that puppy up and did 6 loads of laundry beautifully and quickly. Love it!!!

I have purchased used appliances from this business several times over the last 15 years and recently a new Speed Queen washer. I have always found them knowledgeable, reliable and helpful. The appliances I bought worked well and best of all I was able to find something affordable at times in my life when I could not afford to buy something new. The owner knows her stuff and I completely trust her recommendations and knowledge. So nice to have a local, small business like this.

Well i've seen the 1 Stars and don't know who there you spoke to. I spoke to Beth who spoke to Kristin about my situation with my warranty being a few days past because I couldn't get it to her. But I managed, when I went to pick it up they did Not ask for payment. I think they should be in excellent standing with the BBB with the customer service I received personally.

Nice to still have “hometown” business that still knows customer service and courtesy.
Erin was awesome when I called and although my needed part was not readily available there, she did great problem solving including options as well as research to find it for me.
Keep up the good work!

Always a pleasure visiting a wonderful independently owned business in Hays County. My family has shopped here for many years, purchasing appliances or parts for a repair. I always get fantastic service with a friendly conversation and they have even assisted me in diagnosing my problem to help me get the right parts . The owner went way beyond her call of duty many years ago to help me to install my part (by phone) when she knew I couldn't afford to hire out the repair. She won my business right then. I highly recommend Guaranteed Appliances to you for a quality used appliance.

We ordered a dryer part thru Amazon, which cancelled for some reason. I now believe the reason for it was to have face to face contact with people who knew what we were dealing with and who actually told us what the issue could be. The ladies at Guaranteed Appliances were amazing. My son and I left with knowledge that we could not have received thru mail order service. We had our dryer back in 1 day instead of a week and some days.

I needed a washer and dryer. I found a rebuilt stacked model, just what I needed for one person at a reasonable price. The people there were very nice and helpful. They also carry new appliances too with three to five year warranties. I didn't look at much more than W/D, but I did notice a number of refrigerator units around. I'm sure some had to be freezers.

My horrible Samsung HE finally got to the point I could justify replacing it when the door latch broke for the third time. I looked all over Austin for a Speed Queen set. Luckily I found Guaranteed Appliance in San Marcos. They had exactly what I was looking for with a great price. Kristen was super nice and explained all the features and different models. Will do business again.

Great speed queen appliances, great service!

Kristen's knowledge about appliances is remarkable. She is honest about what she sells, whether it is her services as an appliance technician or the appliance itself. There is a reason why she has been in business since 1988 and have won many awards. Kristen will always be the one that I call for any appliance service call or to replace an old appliance. My advice is simple; go to the best and don't waste your time or money elsewhere when dealing with appliance headaches.`

The appliance angel is beyond amazing. I will admit, the woman owned/operated is what brought me to Garanteed and I do not regret that decision. Not only were the prices very reasonable, she took her time with me during purchase, delivery and installation! Thank you, Kristen!

I worked at Guaranteed Appliance twenty years ago. And I still get my appliances there. Next will be a Speed Queen cuz times have changed for me.
I worked my ass off at Guaranteed Appliance. Meeting Kristen's high expectations. Meeting Kristen's idea of quality standards is not for the faint of heart.
Clean that seal better.
Get that stickiness off the gasket or it will subtly stick every time the fridge in opened. That will break the gasket and then a family will be out of a fridge next summer. Can't have that. Do it right.
Nope you can't move that fridge till I test it. It hasn't been a week for that one yet, and I haven't checked the temperature.
Don't even think about unplugging it. I'll have to start the week over if you do. Move that fridge over there...
"Moves heavy side-by-side fridge all the way across the shop to the waiting area".
Yes, I do have to change out every belt on every washer before we sell it, weather it needs it or not. It's the belts that go out first, so changing them all out every time, just makes sense.
Yes, we just do it. So it's a used washer, but the belts are new so it can last for years and years without breaking down. The belt is the weak link, so we change them all out every time.
It' takes a lot of work and know-how and master appliance technician skills, to transform used machines into good deals for happy people.
Kristen has been doing it really well, with few less than stellar results since she was a teenager.
Even big manufactures have problems. Sometimes everything doesn't go perfect. It usually does though. Even big dealerships have problems satisfying customers.
Kristen juggles way more x factors and manages to keep lots of families who can't always afford new in clean clothes, with fresh food in the fridge and a stove to cook it on.
Her service is invaluable to the community.
I watched her consistently be honest, fair and even free when she saw urgent need and being who she is required it.
She is out to serve more than to make a buck, no matter what some of these reviews say.
I still get appliances from Guaranteed Appliance. I trust her advice. She helped me fix stuff over the phone for free, like just flip the breaker back and your dryer will probably start heating again and save yourself a service fee, for me to do that for you. She helps all her customers and family the same way.
Or, Do you happen to have tin foil lining the bottom of your oven under the heating element?
Uh, yeah.
Just get rid of that.
Erratic oven temperature problems solved.
I've heard her on thousands of calls where she just helps people. Sometimes she can get a bit frustrated with mare mortals who won't clean their dryer vents and so risk catching their homes on fire while wondering why their dryer went out so soon. She is the Appliance Angel after all.
I give Guaranteed Appliance 10 out of 5 stars.
She is my aunt. We have our differences, but she sets the bar for reliable, and trustworthy to the limit of what it can be when making the old new again, and being of service, not just a service person.
Ten out of Five stars for Kristen, The Appliance Angel, of Guaranteed Appliance.
She didn't acquire that name over the years for nothing.
Have you ever felt like an angel came and saved you?
Well lots of people have. And she is their angel.
No matter what some random reviewers say, she is the best.
You got a problem. She does her best-Close enough to perfect.