Ace Hardware in Gurnee IL

Easy in and easy out, I was able to find what I needed and the staff was very helpful to guide me in the right direction.

Great customer service. They either have what I need or can quickly find and get it for me. Very satisfied with the overall experience.

Pricey for much of the same found at Menards and Home Depot at a cheaper price.

Staff complacent

Customer service was very good they helped me find what I needed, I was in and out in no time. Thank you so much keep up the good work.

Bought a B&D 20v 3/8" Cordless Driver/Drill Online yesterday, and brought MY current B&D 20v Cordless Drill in for comparison, the knowledgeable young man at the Front Register answered my questions effectively, thus I was "attempting" to buy a New Tool that was essentially the Same so I cancelled this purchase and was Refunded my Charges... GREAT Customer Satisfaction demonstrated by This Store!!! 😄😀💯✔😷

The gurnee ace a great location that I’ve been to for many years as it’s the closet one to me. Me and my father have been able to find just about anything we need for any project! Also even a great selection of gardening items that aided me and my mother in our gardening adventures. Always the staff has been wonderful to us in helping out whenever we’ve had any troubles. Recently my mother was telling me about her last trip to ace where Daniel greeted her and politely and assisted her in the gardening section. Another employee by the name of Rose helped direct here to tool equipment that my father needed and had a nice positive attitude while doing so. These employees gave such great help to her the whole way through that she told me to write up a review! Though we don’t write reviews often my mother told me to do this since it felt right after being treated kindly every trip we’ve taken a trip here.

The store is clean, organized, and very easy to walk in. Nevertheless, some of the cashiers (males) should learn to greet and thank customers. Most of these younger kids have little to no customer service skills.

The cashier "Connie" was very friendly and went out of her way to make sure I knew what was on sale so that I could save more money. I will definitely go back.

I placed and order online for my mother (Vivian Straughter). She parked and I called to do curb side pickup. The lady on the phone was very polite and nice. Once my mom arrived home she called to tell my how nice and helpful the young man was. His name was Chris and he was super patient. He offered her options where to place the order in her vehicle. Once everything was loaded she offered him a tip but he told her no thanks and told her to be careful pulling out of the parking lot. I'm hoping he gets this review so he can know how much I appreciate him taking good care of my 86 year old mother who couldn't stop singing his praises. Thank you Chris! Thank you Ace Hardware!

Service is always spot on, and their employees are well knowledgeable on any DIY projects you have

I just purchased an Ego 650 leaf blower from them, got home and went to start it up. But it didn't bit start, headed back and Trevor took care of my return with promptness and amazing customer service. Definitely will be purchasing here more often!

They saved me $350.00 when they recommended that I fix my pool filter pump with Vaseline for the o rings. I had just bought a new one from Great escape because they don't fix them. Well it tried it and it worked. He could have just said sorry I can't help you. That's what customer set is all about. I I continue to shop there.👍👍👍

Completely love going here My husband buys all his car hurt where the gear there completely Great prices reasonable even cheaper than going online

Great store. Very helpful people at this store. Did not catch gentleman's name that helped me in the Hardware Section, but I appreciate the help he gave me trying to find correct metric bolts that I needed. Thanks again.

Great experience everytime and always a helpful staff with whatever your concern or questions may be. Great place to get those specific items either nuts bolts or any other odds and ends that the big box stores don't carry.

Best experience I've had in a long time totally always looking to help to see what you need old school much love to the crew

They always have exactly what we need. They did a great job replacing our screens.

I don't go there often ; but the store is clean , and the employees are very helpful and friendly.

I have been an Ace customer for many years. I like its quality products and services. Its convenient location is very close to other essential, user-friendly businesses in our community. When it comes to hardware uses, if I don't know, one of Ace's senior associates usually does. It all makes sense to me. It's very hard to beat an "Ace."

An employee saw I was clearly lost and was quick to help out. Great customer service.