Duane Reade

The store manager Jimmy is awesome! He was able to order a beauty supply product you can’t find ANYWHERE and was a very cool guy

Great pharmacy with a lot of cool stuff like cosmetics, home supplies and useful stuff

Always there for me and my family.
Friendly, helpful, polite!

Good people, great customer service

Great discounted clearance section.

Perfect location and full service

Older store in bad shape

Quick enough trip

This store never has items they claim they do. AC not working as usual

Old school Duane Reade. Could use some remodeling.

Local store that could use some attention but it is convenient for the neighborhood. The service is slow and it is often understaffed. Most everything is locked up so it’s easier to order online. Not a pleasant experience.

Shelves are half empty and what is in stock is way overpriced.

Everything is locked up now. You have to push a doorbell and wait for an employee (who never comes) to come unlock everything. Then you go home and order what you need from Amazon.

Mortified at how this pharmacy has treated me. Zombies. It happened once before and I thought maybe a bad day type of thing but a few days ago had me experiencing this was not the case. The young woman at the register is out of it, entitled and thinks really highly of herself or is just plain rude more than once. I've come in before and disliked the whole vibe there. My situation relates to an OVER THE COUNTER drug I have taken for years for severe sinus allergies and occasional sinusitus. Advil cold and sinus, where it is a requirement to show i.d. for many years since some bad people buy up in mass quantities of this and mis-use it for making illegal drugs. I take one pill, (one sudafed/one advil) to prevent migraines when having sinus pressure. Maybe several times a week some weeks unfortunately like many allergy sufferers it's the only relief at times. For some reason upon purchasing, cashier sternly asked loud enough for others near to hear "You have been cancelled out and cannot buy this." Confused I asked for more information since clearly she was not into being kind in explanation or clear as to why. So she went with an attitude as if I was 'over buying' and the company refused to sell it to me and expressed this in her inability to read a situation. I still was confused, no info just blank nearly accusatory energy instead of assistance. "Have you been buying alot recently, or did you buy it recently?" "How long ago?" i said "Huh? Maybe 5 weeks...I was sick so possibly..." like I was under a light bulb at the local precinct for drug dealing. She walked over to the phramacist or a woman in a white coat so assuming (?) who was sitting on her phone maybe for work maybe not who knows who gestured with her hand a blow off when she inquired with her as to what to do. The pharmacist seemed annoyed at the question and has been in past ridiculously rude when I have been there to others. Does or should a pharmacist care enough or have they any training to be kind to guests in the store? Maybe not. When tall young woman returned to the register she blank stared me no answers and it seemed as if she wanted to move on and go. I said, "who is the manager of her" and I pointed to pharmacist that never looked over at me, or got up "because she doesn't care so maybe someone else might?" Suddenly a young woman wanting to help who was nice in a mask took over, and said something about the "system" and walked me to the front. Still the system wouldn't take the purchase. We walked back and met the manager who wanted to help who actually knew there may be an issue having nothing to do with me possibly being a drug dealer as a middle aged woman on her way to preventing a sinus migraine. Manager now on it, pharmacist finally got up to discuss, young cashier huddles with them also and says it happened ten min ago with someone else and as I watched this quick staff meeting while I stood in front of other customers I wondered if the DEA were on their way to take me away from the scene. It was really humiliating because of the initial problem of a person working in customer service not communicating in a nice way, that's the bottom line. I said to the nicer manager, "I think I'll just go into another store tomorrow since I am late for work now thank you for trying to figure it out." She understood and that was that after 10 min of awkwardness.
I will never go to the pharmacy there again...or maybe any walgreen's if I am going to feel judgement for buying sinus medicine. I'm sure the idiocy here that started off this bad vibe was about negative communication, no interest and it's not an easy job but why would I risk the discomfort honestly. Yuck. The next day I went to another pharmacy and I wasn't on "a list" of bad people who need to breathe and purchased the again, over the counter medicine.