Hassett Ace Hardware

The manager was very patient while helping me. I went to this hardware store with a unique plumbing challenge. Needed hardware and water supply tubing for a commercial ice maker. The existing fittings were male compression. Super patient, excellent customer service, and went way beyond reasonable expectations helping me find what I needed.

The variety is little more constrained because this Ace hardware shop is a little smaller than most of its competitors, even if it has most of the products a homeowner could require. The fact that it typically has what I need makes it a business I frequent despite this The staff is highly approachable, polite, and helpful. Bike racks are just in front of the business, and parking has never been an issue.

Handled some STIHL warranty business here and Alexander was amazing. Went the extra mile. This will be my go-to hardware store going forward.

This Ace hardware store is a bit smaller than most of its counterparts, so while it has most items a homeowner might need, the selection is a little more limited. Nevertheless, it's a store I frequent often because it carries what I need most of the time anyway. The employees are very helpful, friendly and accessible. Parking has never been a problem, and there are bike racks located directly in front of the store.

Outstanding ! The staff is very friendly and glad to help and answer any questions store abundantly stocked Dynamite location to get anything you want whether a little tiny bolt or screw, major home repair needs , or even hobby metals ! The Place to go !

Very helpful person floating around the store today, he helped procure the right parts i needed and obviously new his way around the store. The counter person was great too, needed some white marking paint & never hesitated in running over there to help with too. Overall 5 stars for customer service and parts in stock.

A much better experience than going to Home Depot. The employees here care about you and help you find what you need. I needed some glass cut for a small window at home. I was able to find an employee fast and he immediately helped me. I'm also amazed how many items this store has in it. I've actually found a few items here that the Home Depot didn't carry.

I come here almost daily to collect supplies and inspiration as part of my design work at IDEO. Great variety and inventory of useful and interesting components and tools. To be honest, a good majority of inventions as part of my work begin as a stuff bought from Ace that are hacked together. Staff is super friendly and helpful. Free popcorn on Sundays, I believe. Great neighborhood shop all around!

Came in for a Chain (for a chainsaw) , 2 gentlemen helped me and searched for the right one, took out a couple and ensure I had the right chain. Both gentlemen, as well as the cashiers were all really helpful, polite and very friendly. No waiting more than the necessary, no problems with my transaction. Definitely recommend this store.

Really nice staff! We found everything what we want.

Friendly helpful staff. Very well stocked. They make it a point to lead you exactly to where you can find what you are looking for. A much better experience than big box home improvement store where I have found it hard to find somebody to help. I always come here first for my hardware needs. I only go to the big box stores if Bassett doesn't have what I need which is not that often.

Fantastic store. They have everything from bundt pans to power tools to every type of tubing (well organized!) and tools you could need. A true gem of Palo Alto. Staff is kind and helpful.

Great customer service. Good prices. Always helpful and folks say Hello like they wish you well. Will always shop here.

Very friendly and helpful staff. Well stocked for such a small store. Great for small projects and hobbies. Usually my first stop before trying larger home improvement/hardware stores.

The customer service at this ACE is amazing! Was having a difficult time getting two bolts off the hardtop of my girlfriend’s Jeep which would have ruined our plans for the day, but my man Alex came to the rescue and was able to help me get them greased and off.

A lot of other retail stores can learn from Hassett Ace: it's the friendliest place with happy, helpful employees. It's almost like going back in time of mom-and-pop stores where the owners knew their customers and took the time to serve them well. Although it's not as big as a Home Depot or Lowes, I'm always able to find whatever I come in for.

Locally owned business in a posh community but remarkably reasonable prices and incredibly helpful staff. Not much reason to drive out to Home Depot.

The best run business in town. Amazing. I love coming in here. I brought in a toy guitar and asked for epoxy. They ***fixed the guitar*** and then sold me the epoxy he used to fix it! Never go to Home Depot anymore! Kudos to Hassett Hardware!

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This hardware store has a friendly, helpful staff with an incredible range of products. I only discovered it recently but it has become the first place I shop for all such needs. Even after eight or so visits I always leave in good spirits. Gratitude to the owners and staff for the way they enrich our community.

Always loved this place. Miss Larry the owner, nevertheless, great folks there.