AutoZone Auto Parts

What a awesome experience I had encountered. Ultimately , thanks to David. From
his willingness to take my call , and said "here to help". I just found my best Auto Zone. Thanks David.

Brenan, one of the managers helped me with a battery today. Was very informative and polite. In and out in minutes too. Overall perfect experience. I highly recommend this location!

I was searching for a particular make and model of battery. Having drawn a blank at several local stores in Frisco, the assistant at the Eldorado Pkwy Autozone had called Prosper to see if the "1 in stock" listed on their inventory really did exist. The answer came back negative.
I was now out of ideas. I had to decide whether to spread my search further afield or settle for a lesser model. As I was leaving the Eldorado store, the assistant there suddenly came running out after me, yelling that Prosper had called back and said that "They had found one!"
I raced for nearly an hour, through the rush-hour traffic, to get to Prosper, hoping (a) that I'd get there before my current battery failed, leaving me stranded, and (b) they really DID have the one I wanted.
When I got there, I was met by a young gentleman named Chase, and he indeed showed me the battery in question. I was absolutely delighted! He said that he had taken the call from Eldorado Autozone and, having checked his stock, could indeed find none on the shelf. However, on returning to his desk, he had found one sitting on the counter, just delivered, and had immediately called Eldorado.
We went out to my car and I watched. In my 70+ years, I have replaced more batteries than I've had hot dinners, but frankly, I just stood in amazement as I watched this young man replace the battery in what must be record time! And he did it so diligently, cutting no corners, double-checking every move and connection, and even installing terminal felt pads and greasing (most neatly) the terminals.
Chase is a wonderful young man. He is extremely knowledgeable, thoroughly diligent, capable, and very friendly, while always remaining extremely polite and professional. He is a true credit to Autozone and this store in particular.

Being a lady is tough especially not knowing much about cars lol. My battery kept failing on me so I came to my nearest auto zone with the help of KC and Brennan they were able to get my set up and going. Installed my battery and had me out in no time!! Thank you guys so much.

Mr Jerry is an outstanding citizen and an exemplary employee. Very grateful for his service to autozone and every customer that comes through that door. Thank you much so Jerry.

Writing this review for my husband he was at the AutoZone in Prosper for over two hours and Brennan Smith was able to help him and get him on his way. He was extremely helpful and provided great customer service!

Ernest is great. Great help, great advise knows his stuff store #6029 in Prosper get on over here and you'll be taken care of.

This guy saved the day/night! Super helpful, professional, and did me a solid by changing out the battery for me while I tried to keep a hangry/sleepy toddler entertained! Thanks, Chase!! He’s at the AutoZone in Prosper, TX!

Every time I come here someone addresses me right as I walk in and offers to help. I've worked with just about every staff person and they are all very helpful and efficient. Rare to see this kind of customer service today. This store has converted me to AutoZone from O'Reilly's!

David and the Manager were amazing. David helped us change our battery and then realized we needed an alternator. Thanks to amazing neighbors and this team for all the help, everything is fixed and we are on to our next city in Texas. Thank you guys for being great people and providing excellent customer service.

David helped me with my battery when I was broke down across the parking lot. He was super helpful. You have a fantastic employee right there.

Levy was the picture-perfect example of phenomenal customer service! He went above and beyond to find a battery in Durrant, swapped out my battery under the warranty, diagnosed the culprit as the alternator while also collaborating with a local auto shop. He even volunteered to take my car keys to the shop if needed. He didn't let barriers stand in his way and was motivated to find solutions.
Tate was also a fantastic associate there who swapped out batteries, tested it, helped push my car into a parking space, and let me leave my car overnight until it could be towed. Upon request, he recommended a local shop and even provided me with their business card.

Unfortunately as a woman, I have had past auto business experiences where I've been swindled, upcharged, and treated condescendingly by unethical charlatans. This experience has renewed my faith that good, honest people still exist and are working hard in the service industry today.

I have to brag on the store manager Earnest that was more than helpful today. I’ll save you the story of my issue and just state that Earnest went absolutely beyond his job duties to assist. He was not only courteous and informational, but did not make me feel the least bit bad about asking for his help. He took the initiative and I can honestly say that I’ve never had that experience out of any of the AutoZone visits that I’ve had over the years. I truly hope his Superior sees this review and if so, please know that you have yourself one hell of an employee. Treat him well. Give this guy a raise!

Friendly and knowledgeable people with a well stocked store. The manager Evan is so nice and knowledgeable. He was able check my battery and found the new battery I needed and even installed it for me! I am beyond thankful for the amazing customer service!

The customer service by Jerry Gilmore is always excellent. Everytime I come in, he goes above and beyond to help me with whatever issue I have. Give that man a raise!!!

Super helpful store associate was able to find the correct wiper blade replacement. Thank you!

Connor was very helpful and patient. Also, he was willing to go the extra mile in order to get my problem resolved. Thank you, Connor. 👍🏽

Went there twice in a week to get battery for 2 vehicles. Staff was great and helpful. Jerry helped with what I needed. He was helpful and friendly.

Had bad experience with Auto Zone many years ago in Frisco and have not been back to Auto Zone since.

This location seems to restore my faith in Auto Zone.

Zach is awesome. Helped me with my Tahoe battery, which died this morning. He tested the battery, then checked my warranty. He was able to replace the battery for me - on the spot, and get off to work quickly. We had a lot of laughs during the process. Great experience.

⭐⭐⭐⭐⭐

Thank Goodness for Auto Zone!

I had been pumping gas a Kroger when my battery had died! Thanks to this new location I was able to drive over after getting jumped off and get a new battery! On top of that Dylan was so kind and easy going. I know zero about cars and he was able check my battery and found the new battery I needed and even installed it for me! I am beyond thankful for the amazing customer service! Thank you Dylan!