The UPS Store

I had an issue with a package not arriving and Ben went above and beyond to help solve the issue and it worked! My package arrived today thanks to his help. He was friendly, professional and effective in advocating for me!

The service person(male) was patient, friendly, and efficient, and you could tell he was being sincere. I only had to drop off my package and nothing else was needed-so it was super easy.

Ben Ramli and the team at the UPS Store in Minnetonka are absolutely fantastic! The customer service we received was outstanding. They helped us notarize a set of documents here in Minnetonka, send them to Chicago for processing, prepay the return shipping to Minnetonka, and finally send them to Thailand. Ben walked us through every step of the process, answered all of our questions, and inspired confidence along the way. The UPS Express envelope was delivered from Minnetonka to Bangkok in only 3 days! Thank you!

Came here to mail a sensitive document. The (very welcoming) staff member was diligent with confirming and double checking how to get the package to the appropriate person and spent extra time helping me. The package arrived and I received detailed notes on its delivery. Definitely a very trustworthy place for handling important shipments.

People here are very helpful. The owners are patient with customers and their own staff. Very friendly environment

I needed 2-sided copies of a 12 by 18 vintage, color brochure and the FedEx store was not able to help me. I next tried the nearby Ridgedale UPS store and the owner, Ben, was unbelievable. It took much time and many attempts to get the job done just right but he was extraordinarily diligent and patient and got the job done. It was not a big job for him, less than $10.00, but it was a big job to him in terms of the amount of effort and care he expended. GREAT CUSTOMER SERVICE!

Ben helped me with a difficult transaction and he was very kind. Thank you!

Very courteous staff and owners. I ship large and/or irregular packages. They go out of their way , plus the extra mile to accommodate. Very friendly. Recycling offered is convenient. Excellent job of remembering their customers by name or mailbox number. Refreshing to have and receive such services. I sometimes setup scheduled notifications when expecting urgent packages. Been a customer for over 5 years.

I have always had an excellent experience at the UPS Store on Ridgedale Drive In Minnetonka; they are efficient and process transactions professionally and quickly. I have had such great success with the team at this store that I drive to this location in Minnetonka from Minneapolis to ensure my packages are handled with the greatest of care.

Very friendly staff! My toddler was not feeling the trip today but they helped turn it into something fun for him. It was pretty busy but they were upbeat and efficient.

Ben and his crew are great! We have a mailbox there and travel often. All it takes is an email and they forward our mail to us! They make it so easy and gives us peace of mind! Thank you UPS Minnetonka!

I had to return a package to a seller due to a Paypal dispute (seller was a scammer and sent an item that wasn't what was purchased) and we had the pleasure of working with Ben. Ben was so friendly to work with!! The seller's address was invalid and he was able to help me document that and made sure that everything was documented and ready to go for my package dispute. He was just wonderful!!! My PayPal rep. was very happy to hear of a courier being so easy to work with and to document the invalid address. Thank you Ben!!

Stopped in to drop off an Amazon return on my lunch break (12:25pm or so) on a Thursday and no line. Friendly, helpful employee. Didn’t make me feel rushed or like I was asking stupid questions. Pleasant shipping experience.

This store is under new management since spring 2019. And oh what a remarkable and welcomed change. Ben, the new owner, is professional, pleasant and most accommodating in.serving his customers. He and his staff are easy to work with and most helpful. We are regulars now.

We highly recommend this store.

I've been coming to the Ridgedale UPS for over 12 years--even before the current owner and didn't notice a reduction in service, if anything, improvement. I'm at this store at least once a week and ALWAYS have courteous, professional service from the owner and employees. I have several other nearby options for shipping and other office needs, yet continue coming to this UPS. Coming as often as I do, I see plenty of the same faces whom have also been coming to this store for several years. I do notice new faces who expect cheaper-than-cheap prices and all sorts of free materials like boxes and tape and even free packaging! What?!?! Then go to the U. S. Post Office! The owner of this store, and UPS, are in business to make a profit. The owner is very intelligent, and courageous to have come to America from India.

I have to say, I like the new owners a lot! I've been a customer for about 10 years and yes the previous owner was a titch hard to deal with. He was not accommodating but the new one really seems to like his customers. I would recommend this place.

The owner has always been nice and kind to me. I drop off packages all the time and ship there as well. I have never had a problem and will support this store.

I had a great experience with items that needed to be shipped. I was greeted and treated kindly. It was easy and simple, plus a clean organized store. I will go again.

This owner of this franchise is a very sweet man who works very hard. He is always very pleasant when I walk through the door. He takes his job seriously. Always very prompt with handling my shipping needs.

I have been using this location for the past several months and have received great customer service every time I have made an order for my business. Very professional and helpful & I always know they are looking out for my best interest with my orders.