Five Guys

I had surgery 2 weeks ago and all I wanted after surgery was a five guys burger. I was so excited that this one had just opened up near me. My husband and I ordered online and the pickup for the burger was quick. It was one of the best burger I've had in a long time. Expensive (inflation) but so freaking delicious. It absolutely made my day and my recovery that day! Yall are doing great keep it up!

Brand new location. Amazing food as always. A bit on the pricey side, but the quality of food makes up for that. I went in at 12:15pm and it was pretty packed. Burgers are fantastic, fries were crispy and delicious. Place is brand new and super clean. All empty tables were clean.

I'd definitely recommend Five Guys to anyone wanting a super delicious burger!

p.s. 1st review baby! Whooooo

New Place that just opened super busy when I came in but staff was kinda all over the place trying to learn everything but overall pretty clean area Kinda shocked they just opened near me

Overall good. People working there needs more training. They filled my whole bag with fries. Fries were all over. Tasty burgers

This new location is nice, clean and has plenty of parking. Good food & service. Definitely would recommend this location.

Service was fantastic!!! I don’t normally do reviews, but I had to hear. Keep up the good work!

Great service.

I ordered five items. The receipt on the bag reflected the five items I ordered, one large fry and four sandwiches, with the sandwiches numbered 1 through 4.

But when I got home my items themselves were numbered not 1-2-3-4, but 1-1-3-4. So I got someone's mushroom and grilled onion little cheeseburger and they got my all the way little cheeseburger. With my condiments at home I could fill in most of the items, but not the sliced tomato. Also, I needed to correct the person placing the order twice on one of the other items. But that sandwich came out correctly.

Like most Five Guys, the place is loud with all the tiles on the wall reflecting the sound. The person calling out orders ready for pickup was very difficult to hear. Which meant calling some numbers many times before that customer came forward.

I'll wait a month and see if they smooth these rough edges. This location is a lot more convenient than the previous Five Guys I used.

This was the second time I have visited a Five Guys. First time was 8-9 years ago at the north Plano location on Preston south of Stonebriar Mall, so it's been that long. It was about 7:20pm and the place was less than half full. I ordered a cheeseburger and my daughter ordered a bacon burger. No fries or drinks. That took 20 minutes. I know they cook to order but with 8 cooks that was way to long. Poor guy who ordered before us on the app waited longer than we did. They have seats outside which is nice.(Until the Texas summer hits) This was my daughters first time so I asked her how she liked it. She said she hadn't got to the meat yet. I asked her a few bites later and I got the same answer from her. Wondering how that could be I discovered there was no meat or bacon just buns, lettuce, pickles etc! How can you forget to put meat on a burger? After waiting so long I was a bit miffed. The crew was nice and started to make a new burger. Poor guy that I mentioned earlier was still waiting for his food. They re-made the burger and threw in another burger for my trouble. I know they've only been open for a week or so but there needs to be a clear leader running things and I didn't see that. Burger was tasty and fresh. I could gripe about $25 for two hamburgers but I won't. Hopefully things will get better.

$23 for all this. The world has lost its mind.

I ordered my food with 2 large fries. Normally you get extra fries (for the huge price, not really extra) in the bag with the fries. What I got was just two fries, almost full, nothing extra (see picture). I went back and told them and had to actually order more fries to get enough for the family. Then while is waiting for my food, the staff handling the food was touching the cash register and their phones. Seems like a total health violation. I’d avoid this 5 Guys unfortunately. As I came to write this review, I read all the other reviews. Everyone having problems with this 5 Guys. I hope the franchise steps in to protect their name and get this place running like the others. Super disappointed after spending $75 for four burgers and a couple of fries (no drinks).

I do not write reviews at all. This would be my first ever and I am not a Karen lol

I visited the Five Guys location near me just after closing time, hoping to grab a bite to eat. Initially, the associates were polite but informed me they were closed. However, when I politely asked to use the restroom, one associate gave me the go-ahead with a thumbs up. Yet, another staff member contradicted this and adamantly refused me access. Despite explaining my urgent need and disclosing my medical condition that requires frequent restroom visits, I was denied. Eventually, I made my way to the restroom, only to be interrupted by the manager, a white lady with glasses, who forcibly escorted me out. Instead of showing empathy, she callously told me to go elsewhere, like a gas station, even as I explained I had no time. Sadly, as I rushed back to my car, I found myself in an embarrassing situation as I had soiled myself due to the staff's lack of understanding and empathy. It's disheartening when customer service falls short of basic human decency

And I am very thankful for the gas station next-door because I at least got to clean myself up over there and lucky for me. There was nobody there

am I opinion their food is great just to let everybody know, but I would pass this one and go to any other location

Place is trash. Just a bunch of kids that don't care about their job in there. Should have some people that actually know what they are doing. Management is too scared to run a clear shift. Just a bunch of chickens with their heads cut off running around up there. More employees then customers. Worst opening EVER. Put a mooyahs there

Just an overall bad experience, very small portions and pay a ton of money for absolutely a bad experience. Just avoid this place, it is a joke

Don’t know when they close. They allowed me in and then told me 5 mins later they are closed. Sign outside said they are open and one of rheir servers welcomed me in as well.

Very expensive for a burger joint. Added a 15# tip to my bill without permission. Won't go back.