The UPS Store

The amazingly friendly and hard-working staff, plus the neatness of the store, make it a win. This was my first time at store #7189, and Sarah was amazing. It's almost Christmas, and of course the store was busy. Her co-worker was on a break, and she handled it like a champ. She demonstrated self-return options, and helped those out with returns who couldn't use self-help in-between handling shipping of packages, and even assisted a first responder in full gear--all with friendly professionalism and good attitude until her co-worker returned. The line moved quickly, and Sarah is a keeper! I will be back.

Strange to see a large number of negative reviews. I’ve always had a positive experience the dozen or so times I’ve been here. Seems to be consistently well staffed and managed. Hint: Use larger parking lot next to tax office for easier entry and exit.

Dropoff service is quick here, and the location is very convenient by a roadside.

Very easy to take care of shipping. Staff is very helpful. I ship here often.

I was very happy with the service they provided. I had an issue with an expensive item I was shipping to my daughter. The ups driver returned it it the store where it was mailed from. I was really upset because I thought I would have to pay for the shipping all over again. They contacted me and sent them some additional information and within less than 24 hours they worked everything out with ups and resent it with out charging me. They took every measure to make sure the driver would be able to find my daughter's apt. On the second time around.
It was quite an ordeal for me since I live in California and was using them as a third party shipper.
So I am so greatful that they took the time to work everything out and made sure that that I received the assistance I needed.
I recommend this store to anyone that is considering using their services. I am very glad they were the people dealing with this problem. I don't think another store would have took the time to work things out as quickly and efficiently
as they did.

Very helpful with signing as witnesses on multiple copies of documents

Very kind, fair prices for everything. If you need something printed out, they will put it in an envelope for you (so it won't get bent up).

I needed to print out some pictures and came in an hour before closing. They were closing up shop (I misread store hours), and they STILL let me come in! They didn't have to do that.

Art helped me get the pictures off a CD I needed. He sent them to me via PDF as well and was so kind and superb in customer service.

The staff are always looking out for their clients, no long DMV like lines and much more hospitality than USPS. Thank you all.

Support your local/little businesses! I don't know what I'd do without this UPS. Treat them with respect and kindness. They risk their lives every single second, minute and hour, for YOU to have the luxury of sending or returning items!

Very professional staff, that went above and beyond to assist us.

Art and Dana McArthur who operate the new UPS Store on South Street are really great. I needed to return a large, heavy item; I am 76 years old and not capable of repacking the item for return. I spoke to Dana at the UPS store and she said they would help me get it ready for shipment. The next day, Art McArthur came to my house, packed up this heavy bulky object, applied the shipping label and it was ready for pickup. That's what I call above and beyond! Art and Dana McArthur are the kind of helpful, friendly people that makes life easier on us. Thank you so much. You are the best!
Joe Dennis

I absolutely love the owners of this store! They’re super nice, helpful, attentive and professional! I actually look forward to mailing packages now because they’re so welcoming and they wait on the customers immediately upon entering the store!

I've been there quite a few times and every time has been a joy. Friendly people and great service. I dont understand people complaining the staff is rude, I've never had an issue

Art and his team are professional and responsive. Customer service is top notch! What a pleasure it has been to work with them.

We came here to drop off some packages before going to Shenandoah. Great service! The staff was really helpful and knowledgeable about what I needed.

Super friendly customer service. Clean and beautiful store, impeccably organized. I’ll be using them for ALL my holiday mailing!

This UPS store makes Amazon returns hassle free-thank you.

Professional services and very polite people. Thank you

Great customer service, always friendly and helpful.

Super friendly! They were able to help me out! Thanks ladies!!

Friendly fast service

Nice service. Quick in and out.