Mill River Music and Guitars

This place is by far the best mom and pop music store I’ve ever been to! I knew exactly which guitar I was looking for; a Taylor GS Mini. They had a few models but not quite the exact one I wanted. The guy who was helping me called their other store, and then went to get the right model for me! Not only that, but I received a small discount on a new capo which I thought was nice of them. I’ve wanted a Taylor since I was a teen, and this shop couldn’t have made the experience of buying my dream acoustic any better. I’m glad I got to support a small business as good as this one.

Loved how many guitars they had inside the place. Good prices, friendly staff and plenty of gear to choose from.

These folks are great. Always a fantastic assortment of instruments and gear, and great personalized service. Definitely stop in and have a look around.

The best guitar service ever. Jon and the staff are kind and accommodating people. Jeff's repair work and setup was phenomenal. I can't send enough praise for the thorough and complete job he did on my guitar. They are a rare establishment. Thank you all!

Straight up best guitar shop I’ve ever been to. LOVE this place. These folks truly care about every guitar they buy to sell. I know because I have a PRS SE model that plays like it has another 2k added to the price but it didn’t. Just plays that way because there was Love in the consideration to purchase this to sell. It ended up in my hands now I never want to go to another guitar shop again. Also I am way excited to go once again and see what my next endeavor will be!! Sign me up! I live 2+ hours from this place and I won’t even consider going anywhere else in MA for guitars after my experience here. 👍👍👍👍🙌❤💯

Really enjoy the atmosphere. I stop and play a couple times a week, never treated any differently just because of how handsome I am.

In my opinion, not everybody should be able to review a business. 🤷‍♂
I stopped in today and casually looked around. I was not stalked by a sales associate, and I felt comfortable. I asked about a minor part, was quickly handed the part "free of charge", grabbed some strings, and cashed out. The experience could not have been more relaxed.
If you are offended by anything, ask yourself if you misunderstood a free life lesson for condescension. Nobody is perfect. I'll definitely shop here again.

Great shop in downtown Northampton. Staff are friendly and knowledgeable. Jeff did a setup and some light repair on a couple of my old guitars and my only regret is not visiting Mill River sooner. Stellar effect pedal and guitar inventory too.

I don't often leave reviews but I did an online purchase from Mill River Music recently and got a malfunctioning guitar effect pedal. I asked for a new one and they asked me some reasonable questions at first because it is likely frequent that this particular sort of issue could have been user error.
It is a sort of a complicated guitar device so I understand the hesitation on their part but nonetheless they were still quick to get me a return label and sent a new one out immediately. This new one operates exactly as it should! I'd like to thank especially Gage for his patience and professionalism and also Eli for quick communications toward the end of the return when my new one was near arrival.

Talk about underpromising and overdelivering! The guitar I purchased sight unseen was listed as used but in excellent condition. I'd call it mint and definitely indistinguishable from new. Plus the underlying commitment of the shop, as described by Jon, to musicians at all levels of experience and income resonated deeply with me. Good people + good service + fair prices = 5 stars.

Great guitar shop. Lots of guitars and pedals for such a small shop. I found more selection here than a whole day in NYC. Great service and knowledgeable staff. You can take your time while choosing and playing a guitar. I will definitely come back and recommend to anyone.

I came in to try a few different instruments. After I narrowed down the model I want, they dragged 5 copies of it out of the back. Let me poke through them all without any pressure. I brought home a mandolin that I'm very happy with. I will be sending my students here to upgrade their instruments.

On this day, I was just browsing. But if there's one thing guitar players do NOT have anger towards, it's allowing for TIME for browsing equipment, and an on-site,on-demand set up spot to actually handle 'em animals!!- Nevermind a squint at a newsprint Manual!
The Mill River people are obviously players, but they're specifically conisuers for the quality hardware meant to enhance a guitar player's performance, whether for the whole gymnasium, the whole graduating class, Shea Stadium or just a corner and whomever happens to pass. To that end, the collection of pedals for sale is truly impressive. Looking for the latest of Josh's channel? They've got everything from BOSS and Behringer to Walrus and Wampler. They'll actually stoked to let you sit and try pedals out, noodling on headphones because their goal is genuinely to make sure you buy something you love. While in the past they carried a decent amount of synthesizers and related, when I asked during the visit I learned they were 'pivoting a bit' away from hardware synthesis toward live sound reinforcement and accessories. Really who can blame them as synths represent the more fickle, fleeting, ephemeral and at least one other good adjective of markets, where pieces that consumers were begging for and praising the potentials for, only to have that enthusiasm disappear when a single feature fails to materialize etc.
But what they are doing is so good right now, a great place that you feel welcome in! Plus, despite the huge pedal collection, it's nearly doubled by the used case! The benefits of which need no explanation, as even guitar ( although importantly pedals are great synth add-ons also) accessories can sometimes leave you with price tag shell shock.

Lastly, they're also available for REPAIRS on many devices and of course tune ups and new setups for performing musicians who just need to get into get out go. Next time you're in Northampton, make a point to stop by.

Fantastic crew who genuinely want to help and provide anything needed to make you a better musician. Great stock and prices.

Helpful, knowledgeable staff. Great selection! Always feel welcome here and love checking out their cool offerings. My husband has bought a couple of great pedals here, they always have what he is looking for.

The employees were phenomenal. The store is small but knowledgeable, and they're connected to a candy shop that specializes in candy from the UK. They seem to have a local artist playing most days. Great little hole in the wall to check out.

Helped me out with a trade in for a custom hand built amp I lucked my way into. Jeff and co. took it apart and did a full diagnostic right in front of me and were very helpful and informative

Great and friendly staff. I especially love this dude named Jeff I met. He's a dope guy who explained to me exactly what they did to tune up my guitar for me. I don't think I'll take my music business anywhere else in the future.

Amazing customer service, they let me try and play multiple different guitars and gave me a fair trade value for my bass guitar. Overall it was a very friendly and enjoyable experience.

The customer service is great here, very friendly. Probably one of the best guitar showrooms I have seen.