Bessie Blue LLC

Such pretty packaging for a gift card. Take that, Amazon! Love Bessie Blue, & all our precious town stores! Keep shopping local, friends! Happy Holidays 🎉❤

I had such a wonderful experience here today holiday shopping! The sales staff was friendly and really helpful, and they had tons of beautiful things - I finally found inspiration for a hard-to-shop-for loved one 💖

I love the owner and the staff that are amazing with providing the best customer service to all of their clients. I love this store.

Stumbled in here randomly yesterday, and I was so happy I did.

Beautiful selection, good prices, VERY friendly and upbeat staff while not being overpowering.

Many boutiques are just kind of an explosion of accessories, but here they took the time to match colors, textures, and finishes. It was a really pleasant experience shopping here. Stop in!

Beautiful selection and very helpful staff. Great jeans.

Beautiful clothes, wonderful staff.

Great selection and friendly staff.

I actively support local businesses in Belmont, particularly the shops in the Belmont Center. Bessie Blue became a favorite after discovering their unique clothes during the summer.

I had my eyes on this red and white checkered button-down shirt but kept passing by in the car.

Today, after a hard work day and finishing all the Christmas gift shopping, I wanted a personal treat. I finally made it to Bessie Blue around 4:45 PM, they close on 5:30 so I was happy to have made it.

I asked about the checkered shirt in the shop window as I couldn’t find it on the racks. The salesperson said it was the last one and all the other ones were sold out. She wanted to check the size of the one on the mannequin as I said I was size small. Immediately she added “but I can’t sell it to you before the holidays as this is our holiday window for the season.”

I asked “but isn’t this shirt sold out?” She said yes and again added that this was the holiday display and they could sell it to me after the holidays. We are traveling internationally soon and I really wanted to wear it for the Christmas holiday. I also told her that I was a frequent visitor of this shop. I shared it with her my travel plans and asked if she could simply put another piece of clothing on the mannequin.

In the meantime, I believe the shop owner came and said “We spent hundreds of dollars to prepare this window. We cannot sell it before the holidays!” As a response I asked again, “This is the part I am questioning: what is the point of showcasing a sold-out item during the holiday shopping season if it couldn’t be sold? How much does it cost to you right now to swap it with another shirt?” To which she responded “You can order online and we can ship it to you after the holidays.”😳

Disheartened by this exchange, I left the shop feeling disappointed and questioning their customer service. As a loyal customer, the experience has left me with no intention of returning, casting a shadow on the holiday spirit. 😞