Ace Hardware

Absolutely, hands down, the best customer service I’ve ever experienced at any store I have visited. John helped me through a challenging time with a product bought from a big box store, helped with registration and warranty, and resolved my issue promptly. The communication was top notch, answered every email in a professional and sincere manner. Even though other stores are closer, I will buy all my larger purchases through Shattucks going forward.

Alway happy to came here . I don’t know about some material . They have staff and good stuff in here to make your good solution. Recommend

Great selection and helpful staff. Found these nice halogen bulbs in an incadescent bulb. Thanks, Billy, today for your help and checking to make sure my coupon took!

This is an amazing hardware store. It has a lot and a little bit of everything. Great prices and excellent customer service. Super helpful end they will go out of their way to help someone with anything. Also the workers are all very knowledgeable in all areas . Definitely recommend.

Happy to have this near where I live. Lifesaver!

Super helpful people, and stock better than big box hardware stores (the place is so unexpectedly cavernous, it feels like I entered the TARDIS).

I really enjoy writing positive reviews and this one comes with extra pleasure!

On Thursday 10/28/21 I picked up a Ego Power Station. We had been without power for more than a day and power restoration was not expected any time soon.

The store could have fufulled thier obligation and let me go, but instead they went WAY beyond what was needed. John offered to charge up the batteries so I wouldn't have to figure that out without power. I didn't ask, he just offered.

Next he took the time to explain the unit to me and make sure I had every chance for success. He also gave solid advise and helped set important expectations (which I already understand from research). He was spot on with his advice. I'm sure less savvy users would have really appreciated it.

I interact with a lot of people all over the world. It's rare when you come across someone who genuinely cares about providing world class service. I believe John is exceptional in this regard.

Thank you John and the Arlington ACE hardware team! You are amazing!!

--Walt

Had everything I needed and friendly staff.

Excellent experience a little expensive screen repair

Extremely courteous and helpful staff. Well stocked store. Have shopped at Shattuck's for more than three decades now, never had anything but the best experience.

Have been a frequent visitor to this store for a few years. The best part is their super-friendly and helpful staff. Recently I went in for a return, and the guys were so nice and considerate that they literally made me feel guilty :-) Got to give it a 5/5.

Good local hardware store. Has everything I ever need and people there are always around to help. Parking can be a pain on weekends but otherwise my go to place for lawn care and tools

Great family owned business in Arlington, Mass.
This is my go to store for local hardware. They have a large inventory on hand and are very helpful. I highly recommend them.

Pretty much had everything I needed.

Very clean, neat, and well stocked store. Employees were patient and accommodating.

I tried ...I tried to think that I'm going to save money. By going to those other places and seeing the men in Orange.. but no Ace is the PLACE! It's just different. they smell like a hardware store should smell... Like sawdust and bolts... even through the mask; it's permeates the air around you. you can feel the richness, professionalism, and helpfulness..not to mention they have every single whowhat and doodad that you could ever possibly need and it would be made in America or stuff usually very high quality. and you know what? they're at prices are a few cents extra, but because it is worth it to have the right people .
there true knowledge and are able to help the do-it-yourselfer find the confidence they need to complete the job right the first time.

Pat was very kind and helpful to my client. He goes the extra mile. Thanks Pat!

It's my neighborhood hardware store so I know where everything is and it's convenient for me the only thing is that it doesn't sell lumber or really big items like 40 ft ladders ,..that do things like screen doors ,ect...

Great helpful young 👏 staff, just love the way they help me with product suggestions and the like.
I had a guy help me with Paint this morning he seemed very knowledgeable. Mp

Looking for a snow blower and finally found it there. Called and Dave was nice enough to hold it for 30 minutes until we got there. Super busy place and great staff. Plenty of parking