SandsRx Pharmacy Wylie

Updated Review: I'm editing my review after a conversation I had on the phone with someone from the pharmacy. I'd left fewer stars because the pharmacy does not routinely file compounded prescriptions with insurance companies. The person I spoke to listened with empathy and took into consideration some ways that the pharmacy could be more transparent up front about their business model; I also listened with empathy about the store's need to place their employees in the positions that would keep their business sustainable and their employees compensated fairly. All in all, Sands is really a phenomenal pharmacy. They took the extra step to call my insurance to see if the medication was covered (it was rejected, even though the insurance rep assured me that it was covered), so in a situation that is naturally stressful and confusing, it's nice to see that they try to make accommodations where possible. Thanks, Sands! Old Review: I like this pharmacy, but they refuse to file compounded prescriptions with your insurance company even when the insurance company confirms that the compounded formula is fully covered. This policy shifts the paperwork and expense and stress back onto the patient, so rather than being a source of comfort, the pharmacy becomes a source of anxiety and frustration. Please consider changing this policy. There’s no reason why you can’t file a prescription with an insurance company who is willing to cover it.

This pharmacy company is the best company I have ever worked with! I found out from my fertility doctor that I no longer needed medications that he has previously prescribed. Leslie and her supervisor were so gracious to work with me on how we can work this return! They communicated very clearly what I needed to do, and what needed to be done to help with my return. They definitely care about their customers and meeting their needs! I will tell everyone I know that needs fertility meds to work with sandsrx! They are the best!
Thank you so much for all your help Leslie and to your wonderful supervisors!

Julie and her manager (I’m sorry I didn’t catch his name!) went out of their way to help me in a very stressful time. They resolved an issue I had with another pharmacy for me in a timely and effective way. They were both very caring, organized, and got me exactly what I needed (even when it was minutes before they closed). I cannot say enough great things about them!

After a critical medication was delivered to the incorrect address by FedEx, your staff took several measures to ensure that the mailing address was accurate and tracked the package. The peace of mind that this pharmacy provides with their level of care & attention to detail is so appreciated! Thank you!

Everyone at SandsRX has been great. Customer service, response times, and detailed information each step of the way are top notch! They also can have things delivered in a really timely manner. For my particular situation, there are a lot of prescriptions coming across so I've had a lot of communication with them:) Amy jumped on a video call with me to run through the medication and how to administer. She too was incredibly helpful, informative, and kind. Overall great experience and I'd highly recommend!

I absolutely Love this place!! Julie at the front counter is so so helpful!! As a health coach, I alway know that anyone I refer here, will be very well informed, advised and taken care of!! This pharmacy is extremely knowledgeable!! ❤🥰🙏🏻

Amazing customer service. I needed fertility medications filled after hours on a Saturday. The pharmacist met with me to get me my medications on time. I don't know of any other pharmacy that would do this.

My fertility doctor sent my prescription to Sands and from the very start I was impressed with their prompt response, convenient way to communicate with their staff and professionalism. They answered all my questions and guided me through the whole process. Some of the people who helped me were Kaylie, Lesley, and Sarah. They are wonderful. They went above and beyond my expectations. When I thought I needed one medication the same day, they helped by giving me different options to obtain that. They even contacted my doctor as well and he said the next day would be fine and so I was able to order through them. Their next day delivery was prompt and everything was packaged very well. I highly recommend Sands Rx!!!

I've been trying to get 2 prescriptions filled since the 8th of Jan. (still don't have them)This pharmacy is VERY hard to make contact with. You can EXPECT to be on hold for at least 15-30 mintutes. (3 Star)

UPDATED REVIEW::: Within 30 min of posting this review yesterday, a gentleman by the name of Brian reached out to me, and we discussed my issue and he said he would make a call to the lab and call me back. He was very prompt to getting back to me. Brian apologized for the delays, and informed me that my meds would be processed and sent out that evening. I just received my meds just like he said. The service he provided was top notch and very appreciated. I was considering moving to my local pharmacy, but now I think I'll keep my meds here with SandsRX.
Thank you Brian! (5 Star)

I have been a SandsRx customer for several years, but without a doubt Julie Martin's excellent customer service certainly makes a big difference. Thank you Julie !!

Maria was super nice and helpful. She explained everything in detail and answered all questions I had. Thank you Maria for making me feel comfortable in this exciting but nervous adventure.

I was unable to speak with Mahdi, but did speak with the pharmacist. He was extremely knowledgeable and helpful with my dilemma. After discussing options, I opted to try the prescription again. He was amazing, Sands does have excellent customer service, and very understanding as well as empathetic. I will also receive a replacement as soon as tomorrow. ***Communication is all that it took to resolve my issue.*** My hesitation is no longer valid and everything has been 100% satisfactorily rectified.

Starting my weight loss injections. This company has been a pleasure from the start. I have always spoken with Jennifer and she’s very kind. Thanks Jennifer!

Amy was very informative polite and answered all my questions. Thanks to her I feel confident in her being my injections.

Theyhave been great for the last 2 years until about 4 months ago. The price almost doubled for my prescription and went from 48 to 72 hrs delivery to 2 week's plus. They totally botched it this time and have offered no reasons. I wonder if there was a change in management or something, there has been a definite change though. Finally got a excuse. They were out of ice chest. Sounds a little lame and made up. I don't know. I have to give credit were it is due. Thefolks at sands contacted me and absolutely assured me the problem had been addressed and made it absolutely right. This guy was sincere and wasn't just giving lip service. I couldn't have been more impressed with the thoughtfulness. Sometimes we learn more from mistakes and how they are handled. No one is perfect but I'm convinced they are trying. Thanks Sands

John was excellent. I had a problem. My delivery driver and John just went above and beyond to help me.

D’Nora was FABULOUS! She did a great job helping me navigate a difficult situation with an RX and walked me through the process. Thank you so much for your time & help!!!

I was having a problem with one of the compounds that was made for me to help me with my diabetes. The pharmacist took the time to listen to me and work with me over a total of five weeks to try different approaches to solving the issue that I was experiencing. Most pharmacists would not have gone to the extreme levels of genuinely trying to understand why my body was not accepting the compound, but this group of pharmacists took the time to understand me and put me first over finances. I can’t thank the Sands RX team enough for doing everything they did to help me. They are such an example to all businesses in the art of customer service, and treating people like people with dignity and respect. I am humbled to know you all. Thank you with grace. - John

SandsRX was always very responsive when I would message them questions. Everything was delivered so quickly and not damaged! Also I almost ran out of meds and Paige went above and beyond to help me get what I needed, even on a weekend. I also greatly appreciate Alex who drove all the way from Birmingham to deliver me some medication on a Saturday! Great staff and would definitely recommend!

Super nice employees and received my prescription really fast, delivered to my door!