Brent Niederer at Comparion Insurance Agency

We have been with Brent on and off for about 8 years. The last time we switched to him has been about 5 years ago. Just yesterday I cancelled our home owners and auto insurance with him for the last time. We went with another company and will save close to $6,000.00 a year. The customer service he provides is terrible! He has know my husband for about 8 years and still has my husband's name wrong on our policies. If you can't get a clients name right on a policy, you need some major retraining. Emails, phone calls and text messages left unanswered. I had to call the 800 number to cancel our policies, because Brent never responded to me. If you are looking for a reputable insurance company/agent you need to look past this agent.

My husband and I have been a loyal client of Brent and his agency since 2020 when we bought our first home. We have our homeowners and auto policies with him. In the March of this year we learned that our auto policy was being dropped due to the ONLY claim we ever filed but we were okay with it since Brent had found us a deal for both policies, well then the unthinkable happened. We had a fire at our home. This was devastating to us as we had never had to experience this before. When we started getting the run around with the adjusters, we started reaching out to Brent in hopes of him being able to answer our questions about how this works and what to expect. Those questions have been left unanswered because after phoning and emailing him for WEEKS, we have yet to hear from him. Then we learned that the previous homeowners policy we had was still active and the previous company was wanting payment. We reached out to him again within the same previously stated timeframe that the fire claim was happening hoping that he might be able to help get this issue resolved for us because we were already overwhelmed with everything else happening. But sadly we were met with the same silence from him. I have called every phone number I can for this man and this company and still can't get anyone local to ACTUALLY help. Oh and to top all of this off, we are still dealing with an issue with our new policy not being correct as Brent didn't add an important part to our policy pertaining to the solar panels. Please don't use this company or anyone associated with them. They are not worth the headache and frustration that you will ultimately be left with.