Dimond Bros. Insurance Springfield Branch

I'm a local Realtor here in town. I have sent and continue to send multiple clients to this business. Their rates are competitive, service is great, and they have the hearts of teachers. - Pretty much everything I expect from a successful small business.

Have been a customer for several years, competitive, great service and attention, great folks.

Their "contact us" on their site is either broken or it doesn't get updated when people leave. I made two different inquiries that were not returned. When I called I didn't find them to be terribly motivated to seek out better rates on my behalf or to explain things to me. I sought out a change from annual to semi annual payment. First Mary told me there was a fee to do that, which the paperwork contradicted. Then when I sent her the paperwork saying as much, she got snippy with me. After repeatedly trying and failing to make the change online myself as directed, I bypassed unhelpful Mary all together and called the company directly. They confirmed that they had to make the change on their end. This seems like information Mary should have known since she does this everyday and I do it once a year. If their goal is customer frustration they succeeded.

Horrible service!!! They refused to provide proof of prior insurance to switch to another carrier. Rude. Obnoxious. Demanded that I explain why the information was needed, although they are legally obligated to provide the information.