Professional Concepts Insurance Agency - PCIA

I have used PCIA for years, both when I operated a large design firm & now on my own working part-time. They have done an outstanding job, of providing excellent coverage without “breaking the bank”.

PCIA has a wealth of knowledge and experience in insurance and risk management. They are always responsive, professional, and friendly. In addition, they are proactive and insightful when providing us with various options to consider when making decisions regarding our insurance needs. We confidently refer PCIA to our clients as well.

PCIA has supported my firms Professional Liability needs for over 10 years now. If I could sum up my experience: Excellent Customer Service! They have always been quick to respond when I have had a question or need a certificate, and provide excellent educational information to help me understand my risks and how to manage them. Could not be happier with PCIA!

We have worked with PCIA for years. They are responsive and provide great insights for our business. Jamie and the team are great to work with. We highly recommend PCIA.

We have worked with PCIA for years and their service is top-notch! They are incredibly helpful and responsive. They even provide in-house training for employees for liability-related issues. As the Director of Finance and Administration for my company, I rely on their expertise a lot and I would highly recommend them.

I have nothing but good things to say about my experience obtaining professional insurance through PCIA. The staff is always friendly and professional and they do a wonderful job. My interactions with Theresa and Kathryn have always been great. Keep up the good work.

Mike and Theresa to the rescue! We are so grateful! When our current workers comp carrier dropped us with little notice and even less reasoning, one call to PCIA and we were on our way to new coverage. Working for a small non-profit, we needed coverage for a new volunteer program, and PCIA came in with a good quote and even better customer service. From now on, we'll look to PCIA for all our insurance needs.

I switched my company to PCIA in the fall of 2020. Theresa was able to lower our premiums and goes above and beyond to help us. Recently, she was able to get a penalty reversed for us. She took the lead on appealing it and made it so simple for me. I am so thankful to be able to work with Theresa and PCIA!

Theresa and Mike at PCIA made our transition to new and upgraded insurance remarkably simple. Theresa stayed on top of all the requirements and delivery of the COI to the very smallest detail. Friendly and a pleasure to work with and get to know. We look forward to a wonderful relationship!

PCIA provides coverage for the firm I work for. They are kind, responsive and go above and beyond to help us when asked. They provide excellent recommendations, training and risk-management advice. I always look forward to working with Jamie and Mike.

I can't say enough great things about PCIA!! Whenever a need arises or it is time to begin the renewal process it is such a pleasure to speak with any staff. The response is always prompt and always delivers on what is needed. I highly recommend PCIA to any professional firm looking for professional service!

PCIA and all of their staff are amazing. Their professionalism and customer service are the best that I have ever had the pleasure to work with. Every inquiry receives a prompt and definitive response. If the agent I’ve been working with is not available, someone else steps in seamlessly. Their responsiveness is unequaled. Can not recommend enough.

Our firm has worked with PCIA for years. Our experiences have been extremely positive. They are responsive and provide good insights for our business. Mike and the team are great to work with.

We've worked with PCIA and specifically Jamie Piercy since starting our company back in 2015. From the very beginning, she has been great to work with. She is very knowledgeable and always available to answer questions/concerns. Highly recommend!

Comprehensive Engineering has worked with PCIA since 1993 and we've had great support to establish & provide update policies, competitive quotes and timely contract reviews. We highly recommend PCIA.

PCIA has been our agent for professional liability insurance since, well, I guess since they've been in business. We were, in fact, their very first customer. Over that time, I've worked closely with them on our insurance needs and they have always been extremely professional. The fact that we're with them after all this time is a testament to their incredible service.

Theresa made the process a literal BREEZE. From start to finish she was always available and knew exactly what to do. We appreciate the coverage! PCIA is an excellent company to work with and they REALLY work for you!

PCIA has always provided excellent service for my business insurance. They are very responsive whenever I call or email and their staff are always friendly and helpful. I would not hesitate to recommend PCIA for any business/professional practice insurance needs.

PCIA provides great service. They are proactive, responsive, and focused on client value. Our partnership with them continues to be highly beneficial, and so I would enthusiastically recommend them to anyone.

I have known Mike for many years and I can not express enough his care for his clients. He has a special niche into professional service firms which is unparalleled. His continuing education for clients is an added value for many of his firms. The facility they have is beautiful, comfortable and able to be rented for training, offsite executive meetings, networking meetings, etc. If you need insurance, PCIA is the place to go, knowing you will be taken care of with much added value.