Dulles Florist Inc

Ordered an arrangement but needed to discuss design options. The sales clerk said that the designer had left early but we could stop by the next day to do so. My son and I went the next day and the 'designer/owner' thrust a completed arrangement and said that it was made already - the order wasn't due to be picked up for 2 more days. The roses were already wilted and had brown spots. When I brought this up saying that the arrangement was not acceptable the designer went on a racist rant about how 'these foreigners come in and say we pay you money and you need to give us whatever we like'. I don't think race is of any relevance in a business transaction. And isn't a business transaction about paying money to get goods/services delivered to the customer's satisfaction?
She continued to rant and rave about bringing up 3 sons who were doctors and working hard, none of which was relevant to the issue at hand. Moreover she contradicted herself several times saying there were no brown spots and that these roses came from Africa and not from her backyard and that some of them did have brown spots but that our arrangement was better than the others that she'd made. While I stood there waiting to get back my receipt she shouted 'Leave or I will call the cops'. At that point, I said that I will wait for the cops to come and sort out the issue. She came threateningly to my face and said 'you are pretty but very nasty'. She continued again with her rant. When we finally got the receipt and started to leave, she came after my son and thrust the arrangement at him telling him to take it and not to listen to his mother. Needless to say we left in complete disgust!!

tried calling a few times and they just kept hanging up... called another shop who was right on it and delivered a beautiful bouquet.