Huffines Chrysler Jeep Dodge Ram Plano Service

My husband and I were on a holiday road trip in Texas (we live in Florida) and we began experiencing a Jeep death wobble on our drive from San Antonio to Dallas. While the wobble itself was disconcerting, we wanted to ensure that the car was safe to drive back to Florida for definitive treatment. I called multiple Jeep dealership / service shops in the I-35 area, and they were all backed up for 3-5 days. Huffines was able to fit me in for same day drop-off and ensure a tech would look at the car before we drove back to Florida in 2 days. Cassie was the service representative - her communication was timely, kind, and thorough. The shop didn't do any service, but made a point to ensure that my Jeep was road-worthy for the trip back home for peace of mind. Cannot recommend enough.

Recent visit to resolve a check engine light issue that I could not figure out to which my experience was no less than phenomenal. Cassie was the shinning star by making sure to explain every step taken as well as the root cause. Even went the extra mile to help me secure a ride back to the dealership once my vehicle was ready. Amazing staff in the service front desk and the ride service who were so courteous. I also overhead several pleasant exchanges in conversations with other people waiting on their vehicles in the service lounge, almost as if they were old friends catching up. It’s been quite some time since I’ve seen service of this caliber. Awesome job guys! Highly recommended as I feel anyone would be in good hands with these folks! P.S. Cassie needs a raise!

One of the best Dodge/Jeep/RAM Service in DFW

Having owned several FCA cars including Hellcat Redeye, RAM TRX and now a Rubicon 392, I can handsdown rate these folks as one of the most ethical and honest dealerships.

If you are at the plano location - just ask for Mike!!
He is one of the best to work with. Very handson, courteous and an amazing guy. Will do his best to provide a speedy and best service/advice/repair.

Further, has tons of experience and will save you hours of frustration.

This is one of the best and easiest processes I have been through when getting a new vehicle. My sales man was Billy and he was always courteous and punctual. He answered emails in a timely manner and had no issue answering the phone when I called. He was also patient with me as the truck I bought was being shipped and took some time. When it came to time to sign documents and purchase protection plans and other sorts, they didn’t force anything on me. When I said I didn’t want it, they listened and never mentioned it again. So if you’re looking for a vehicle, call here and ask for Billy.

Had a problem with my appt at 10:15 am. for a transmission fluid change long story short. It took 5 hrs way longer than quoted. And I spoke with Rick Beadles. The service manager, and let me tell you the up most thanks to the professionalism, attitude
demeanor and body language, it was a pleasant experience to get the issues resolved thanks to Dodge and Mr. Beadles

My 16 year old's 2019 Jeep (previously my car) recently overheated. Afraid to ruin the engine he pulled into a parking lot which was a tow away zone. I paid the extra money to have it towed from the impound lot in Mesquite to Mike Otto at Huffines in Plano, I wouldn't trust anyone else. Mike is the absolute best and always goes above and beyond. He was able to get all the repairs covered under warranty including doing a few other repairs that were also still under warranty. He called every day with updates even on the weekend. My son is now in charge of maintenance on the Jeep. The previous service I went with him and introduced him to Mike and told Mike this is who you'll be dealing with moving forward. It's now his car. Mike was awesome, speaking to my son like an adult and explaining everything so he'd understood what maintenance was being performed and why. It was a great teaching moment and Mike was happy to participate. I can't say enough good things about Mike and the staff at Huffines. They are fantastic!!

I bought my van at Huffines and I have been bringing it back for maintenance and repairs ever since. I’m on my 5th year and over 130,000 miles with Huffines and I have had a great experience. They are very big in m good customer service and communication. I also appreciate that they get my van in and out quickly. Special shout out to my service rep Jason on my last visit. Thank you for going above and beyond to get my van back up and running!

I got my Dart in Houston brand new in 2015. I had just moved to DFW and this was the closest dealership. I now live in north Garland but still prefer to come to this location. Through all my warranty oil changes, recall, system updates, and any other visit, they are always very fast, friendly, and knowledgeable. Their service has been consistent all these years and they don't try to upcharge for anything, unlike a stereotypical dealership.

To be transparent, a few months ago I would not have recommended this dealership for service but Kelsey took such great care of me yesterday. This is after I tried to switch it up and see if Frisco Jeep was better… it was not (long story short I had a 1pm appointment and told there were 4 cars ahead of me. I left and made an appt with Huffines for the next day). Kelsey absolutely made up for the times I’ve been to this dealer and felt overlooked and let down. To top it off I had a parts need and Austin was the absolute best. He answered all my questions and so was nice and helpful. This is a great turnaround story. I will be back for my next oil change and tire rotation. #JeepLife

I took my vehicle in for a check on my engine light and to address the recalls on my vehicle. They were able to quickly identify the issue, and lucky for me, they already had the recall part in inventory. It took less than a day for them to complete all repairs and have my car road ready again.

I went in for a slow leak in the tires and the tire pressure was going low. It took about 2 hours to fix it. I loved the waiting area. There were plenty of drinks including coffee and hot chocolate and snacks. Since this was my first time visiting, I think it would have helped if the technician had pointed out the waiting area. They found a metal part in the tire and fixed the issue. Overall, I am very happy with my experience.

Jason showed tremendous care about the customer experience and it's obvious that he takes the process and his client needs very seriously. In a difficult supply chain, he went above and beyond to make this as easy as possible on a transmission problem. Would recommend to anybody needing honest and qualified mechanical services.

Went to get a recall fixed on my wrangler service was quick and easy...

Best experience with parts, gentlemen named Ace, very nice cashier Aliza.

Chuck in service is very helpful. He cares and works to see the job done. They all do great work and are very customer focused.

Service was quick with the oil change and inspection.

Service is terrific. As far as I am concerned.,lt is nice to know that the staff is always ready to Help !

It was easy to find and easy to park

Like the service and customer support. Friendly staff.

Mike is the best!!!