Old Navy

I liked that location very much!
I also liked the young male employee who helped me, served me, and took my pic with the blue and white dog there in the window, too!
😊👍👍

Best Old Navy I have ever been to. Yes it’s smaller, but it is clean, spacious, bright, and inviting to stay a while. The employees are super knowledgeable about the entire store and give you one on one attention (if you want). This is a lab store so there are cool things that they literally don’t sell anywhere else and it will keep changing. I am definitely going back!

Nice location very new!

Clean, spacious, and friendly staff!

A small Old Navy, so not a vast choice.
Even so, it is fairly comprehensive.
The staff in this store are super helpful, they can't do enough for you, great service!

Store is kinda small with limited selection, but the staff is nice

Me gusta esta tienda...

Expensive branch

Couldn't find old navy. Found some gloves and hats in sale for practically nothing. Place looks scourged. The big time store is just gone.

Very disappointed to say the least of this excursion.
Took the 12 Folsom bus with family to get there on a Sunday afternoon.
Guess they were still setting up after they closed the main store at 4th and Market.
Don't go there expecting full inventory of the ads they send you over the internet.
Bare minimum selections and the store is small.
Downsizing would be a joke.
Couldn't use the $30 cash coupon they sent although I would have spent over $200+ if the inventory was good.
Back to the other remaining store in Emeryville.
Only saving grace was I got to see Gap headquarters up close and enjoyed the day at the Embarcadero.
Otherwise it was a wasted trip to Old Navy.

I have had the worst experience with my online order and with a return. First 2 pairs of leggings I ordered were sent UPS I never received because UPS said that the package was empty. UPS stated they had contacted the sender but Old Navy never contacted me regarding this. I had to reach out to their customer service department. They refunded me and made me reorder them stating I would get the same discount. The difference in what I paid for the new order and what I was refunded was
52 cents in Old Navy's favor. Why there was a difference no one could say. Then when I finally received the leggings one of them had a security tag attached to it. When I called customer service I had to return and reorder again! Mind you by this time I have spent hours on the phone with customer service having to speak with a supervisor because the rep was not able to help me. I also returned a 2 piece bathing suit both pieces were in the package I returned.
Old Navy received the package on May 10th, on May 17th I got notification that I'm being refunded for the bottoms. Nothing about the top mentioned. When I called customer service they told me to call back on May 30th they need time to process the return. If part of the return is being processed and the other half was in the same package why would you need another 2 weeks to process the return? I will never purchase anything from Old Navy again this has been an absolute nightmare!