Verizon

Jordan was the person that helped us in store. She was awesome! We were having issues hooking up for the network and while it ended up being an issue on the watch, she was able to help us and stayed calm and patient the entire time. Great service all around.

My phone decided to go swimming this weekend. I was concerned no one would be open this holiday (Labor Day). Lucky Jordon was there to help. Walked me through all the options, helped me find the best phone to meet my “wants”, and got my phone set up and my backup done that was basically lost in the water. Super fast process considering having to get into my account and setting up a new phone. I would recommend Jordan and the team and will go back next time I need help.

Very welcoming staff , Tessa was very professional and knew exactly what she was doing ! She was very efficient with helping me understand my options. I was able upgrade my phone and save money ! Will definitely be recommending this location to friends and family ! I appreciate how patient everyone working in there is .

My phone was close to 5 years old and having updating problems and short life battery.. we went in they helped us right away totally professional.. they were kind of thoughtful how they greeted us and talk to us. I got a new phone and transferring the info was a challenge because my phone battery on my old phone had such a short life... They were patient and kind and got the job done even though it took hours... I'm super happy with my new Google pixel 6 😍 I highly recommend working with them 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

While the store had just closed Florimay-Annie insisted on answering my plan questions and quickly set me up with my new Apple 13Pro order. I appreciated the quick and friendly service when she could’ve easily suggested I come back the following day.

Took my old Pixel4a in to Verizon to upgrade to Samsung S21. Jordan helped me to find an even better S22 with a large memory card and then proceeded to secure a very generous trade in offer from Verizon. I could not have been happier. Thanks, Jordan!

Florimay-Anne was amazing! I had been struggling with porting my wife’s number from T-Mobile to Verizon for a week with no success (including visits to other Verizon stores and calling their call centers). Florimay-Anne got it done in less than 30 mins. She was really helpful and kind. The best experience I have had at a retail store ever!

My wife's older iPhone unit finally began to have battery charging issues. I knew it was time to upgrade to another phone. I had gotten my Samsung Note 10 from this store before it became Russell Cellular and I liked the service and proficiency of the staff. So, it was natural for me to return to them and that's when I learned of the change to Russell Cellular.

Mike Koshak was the fellow helping us. He was very patient and when he knew that my wife was not proficient in things digital/technical, he recommended replacing her aging iPhone with a new iPhone SE. He did not try to sell us something she couldn't/wouldn't use. He took care of the whole transaction - set it up for her, loaded/synced her data into the new unit and we were off in a minimum of time and effort.

Thank you Mike!

I'm sorry it took me this long to post a review!

Jim Q

Jordan did an excellent job, I was very pleased. She is very knowledgeable in what she does and is very willing to help and please. Thank you for all your help Jordan.

Jordan helped me deciding which phone to buy.
She explained the different phones so i could understand, she was very friendly and most important she had much patience.

Knowledgeable, friendly staff. Not once did Jordan try and up-sell or play any games with me. Great customer service!

Jordan was awesome she helped us switch from AT&T to Verizon our experience was tremendous! Jordan is very professional and extremely knowledgeable!

Jordan was great and very patient with sending me home with everything I needed, I upgraded my iPhone today and she was the most helpful and informative. Thanks Jordan !!!

Great location, the staff is helpful and I enjoyed my time there chatting with the staff and waiting for my new phone to upload all my old phone contents

Very helpful. Pleasant experience. Didn't rush
Me. Highly recommend this Verizon store.

Great customer service! Very knowledgeable and very friendly..gave us a lot options...

Jordan went above and beyond to help me with my phone issues! Thanks Jordan!

Josh was outstanding so nice and personable very helpful

Best customer service. Thanks ladies!

Great customer service !