Away

STELLAR customer service! When they didn't have my color yet had to fly the next day, they went out of their way to order a luggage from the San Jose store and deliver it directly to my house. I'm super impressed. Best shopping experience I've had in years!!!

Thank you so much to Jennifer and her colleague whose name I'm so sorry to have forgotten!

I bought a carry-on from them with a 30 year warranty. The inside strap broke so I took it back, about 2 years later. They gave me a new one off the floor. Two years or so after my zipper broke. Took it back and they sent me a brand new one, 2 days it was here.
I travel a lot. They take their warranty seriously

I had never bought a piece of luggage that was over $100, but I read stellar performance reviews online, and their luggage looked cute, so I went in person to the store.
I loved their customer service, they went through every detail with me, and I left with the everywhere bag and the bigger carry on. I came back a month later -after taking it to 3 countries- and exchanged it for a different color. Even the exchange experience was good. I’ll keep coming back to this company for my travel needs.

Great variety of luggage. I went in for a warranty repair. It was handled so well.

Oscar was amazing and super efficient! He helped me decide which size, color and type of away case to get. Super insightful, funny, and honored my discount code. Winning!

Great experience.

They had a rope blocking the door which leads me to believe they limit the number of people in the store. But we went on Memorial day and it wasn't busy.

We were greeted and shown the different carry-ons. The person that greeted us let us explore a little then Miss LA helped us with our follow up questions. Miss LA was super helpful and had some strong recommendations that we agreed with.

Check out was easy. They use iPads for check out and can complete a transaction anywhere in the store. Makes it easy and not as congested at a register.

Would recommended.

I was skeptical of this luggage until I saw it in the store. I purchased a smaller carry-on in the size required for EU planes. It had a pop-out battery and USB ports to charge electronics which came in handy. I used the carry-on for a trip to Paris and it performed extremely well. I use a cane so having good wheels on the luggage was essential and these wheels were champs. The staff in the store was extremely helpful in helping me select the appropriate bag for my trip. I'll be returning this week for a larger bag for a longer trip.

excellent, cheerful and knowledgeable customer service. Just went in to exchange my 2+ year old carry on and they honored their lifetime warranty no questions asked. The bag had a small stitching issue in the external pocket which my partner pressured me to address but which never bothered me in the past 3 months since it appeared. Other than this minor minor issue, the bag is INDESTRUCTIBLE. Million mile flyer here. Very happy with Away.

After getting a carry-on suitcase as a gift I went in to check out the checked luggage size and Gio helped show me my options. He was so wonderful and the product is so great that I bought another suitcase! Highly recommended the products and the shopping experience.

We just had a great first in-store experience with Away! We picked up a suitcase from the Hayes St location. We have previously purchased online but needed a larger checked bag for a quickly approaching trip. I called in first to check colors in stock and they were very helpful letting me know what was available. In store, they quickly ran over the features of a few styles I was not familiar with, and helped with picking the right bag for us. The staff were friendly, kind, helpful, and honest in answering all our questions. The transaction was seamless and I’m happy to now know I have this local option if I need more luggage with short notice! Thank you!

If you travel, you need to buy on of there luggage!
I bought the large one, it’s perfect for a checked bag.
The luggage itself is quiet light.
The wheels works well.
The exterior is pretty resistant, I was really surprise.
The handle is good quality.
The inside system is really convenient, my luggage was half empty during a travel, nothing moved.
The lock wasn’t working after using it twice (I had both time my luggage opened at the airport). They respond immediately to my email and changed it. Great customer service.
I’m already thinking about buying a second one!

Love my new Away Luggage! 💕 Great customer service and products.

So great - their rep took me in last minute (after closing time) and was very patient with assessing my luggage. They were very kind and helpful. Highly recommend!

I spoke with Briana and ended up purchasing a standard carry-on Away - absolutely fantastic sales person, very helpful and conversational. The product is also incredible! This is a wonderful location for high quality luggage.

Great customer service. Very knowledgeable about airline requirements and very helpful about sizing!

I first came in on 2/17/19 to pick out some new luggage for my bday from my husband. The store was really busy and Mia had greeted us as soon as we walked in. I already had in mind what I wanted since the limited edition pastels were sold out online and at the current location. They give you 100 days to try out the luggage and you can return it for whatever reason. I was still on the fence if I wanted to do the 3 piece set (you can pick between 2 different sizes of carry ons, a medium and large size luggage). A great thing is within that 100 days, if you purchase the 2 piece set and decide you wanted the 3rd piece they will honor that pricing for you.

I was trying to decide between the white and the pink pieces. I selected 2 pieces, the larger carry on and the medium sized luggage both in white as well as a tile luggage tag. Mia had my luggage tags monogrammed for me while I left for a coffee. By the time I came back everything was ready to go and the rose gold heat stamp was beautiful! Everyone is so helpful at the store with any questions you may have and the customer service is excellent!

I had an upcoming trip to LA the following weekend and had called the Melrose location in hopes that they may have a pastel luggage available in any size. A couple days later they had called that they received one medium and were able to ship it to this SF location for me. That same day (2/20/19) I called the SF location to see if they’d be able to locate any of the other pastel luggage pieces to complete my set. Oscar was very helpful and within an hour or so had called me back with great news! He was able to locate the large sized pastel luggage for me in another state and was able to have it shipped to the SF location also.

I came in today to pick up my luggage and Oscar and Dane were there to greet me with warm smiles and had my luggage all set to go along with an additional tile luggage tag that I had monogrammed also.

The staff at this store really go above and beyond to find you your unicorn pieces and I can’t recommend this location enough! I truly appreciate their efforts in locating these limited pieces and the excellent customer service that is consistent whether they’re helping you in person or over the phone.

Also, their luggage is amazing! I got to use my larger carry on this past weekend and was able to fit 4 pairs of shoes (heels, slides, vans high tops and a pair of my husbands shoes), a toiletries bag, Jean jacket, 2 pairs of jeans, 4 workout outfits, 3 shirts, socks, undies a jumpsuit, a dress, 2 Disney mouse ears, a curling iron and my Dyson blow dryer!!! You’d think I would’ve taken the medium sized luggage! Quality products and quality staff! Thanks Away SF in Hayes!

Amazing customer service. Was able to get my luggage fixed after a trip to China. Quickly done in two days. My batteries also gave me issues so they were able to fix it too. Thank you!!

I just want to shout out the manager of this store who was AMAZING helping me get an older AWAY bag fixed up and shipped out to me. I believe his name was Grant (many apologies if I got that wrong, its been a few weeks). He was amazing and a wonderful brand ambassador and I love my bag even more knowing the people behind it were so wonderful when I needed assistance.

Excellent service. Love their products. Expensive but so practical. Also love that you have 100 days to use them and make sure they are what you want with a money back guarantee. Also like that there is a local store if you have questions or concerns

Awesome experience. Staff gave individual attention. Gave their opinions , was knowledgeable and provided information about their great return policy. They were happy to let you know you can exchange of you don't like the color within 100 days