Mountaintop Enterprises

Duane just delivered my gravel. Great guy. They got it here on time and very easy to deal with.

Working on ordering round stone for a firepit area!

Great top soil delivered same day. Will be back.

On time and friendly

Great materials yard

My experience with Mountaintop Trucking was extremely unpleasant. They delivered my load, but disregarded my instructions and deposited it in the wrong spot. Additionally, as the truck maneuvered onto my property, it caused significant damage to my driveway. When I brought this to the driver's attention, he dismissed it with a laugh and a shrug.

After contacting the company with photos of the damage, they callously informed me that they deal with numerous complaints about their drivers damaging property, and fixing them all would hinder their delivery schedule. To make matters worse, the quality of the delivered material was subpar, and the company refused to take responsibility for it. Their lack of accountability and poor customer service left me deeply dissatisfied.

In response to the reply:

It seems you failed to address a crucial aspect in your response: the unprofessional behavior of your company in abruptly ending our conversation. Moreover, prior to being disconnected, I was attempting to convey that the delivery driver did not place the stone where I had instructed.

Your conduct in crafting your response is disappointingly dishonest with your customers. Feedback from a general contractor and two individuals employed in earth-moving occupations, whom I consulted post-incident, indicates that the material deposited on my driveway cannot reasonably be classified as reclaimed 1 1/4" stone. While some degree of dust is to be expected, a composition consisting of 90% dust does not meet the standard.

It is my hope that this experience serves as a lesson, highlighting the importance of treating all homeowners with respect, regardless of their purchasing power. Taking ownership of the quality of service provided and genuinely listening to customer complaints, rather than abruptly ending conversations, would undoubtedly lead to a more satisfactory approach.