Albrecht Auto Group

I wanted to compliment your Service Advisor Amanda Reid. She wasn’t my advisor but I saw her a few times during my time there. She was extremely pleasant, polite, and professional. Unfortunately, while I was checking out, she had a horrible customer who was being obnoxiously rude to her; way over the line. Amanda demonstrated great poise and professionalism throughout the entire interaction. Nothing she or the dealership had done could have warranted this customer’s actions. Amanda could not have handled the situation any better than she did. Please compliment her patience and willingness to keep the situation deescalated. Her poise and professionalism really made a difference. Awesome job Amanda!!! Please make sure she is recognized for her outstanding customer service!!!

Great experience. Very professional, was able to answer all the questions. The sales person Gabriel and the Sales Manager had to locate the truck I wanted from another lot and have it delivered. Extra kudos for the sales manager to take an extra trip to drive the truck back up to Wakefield the next day.

Was in and out less then 3 hours total including test drive

These folks are associated with Infinity of Nashua. I just bought a car from them. I was treated very well with no pressure. The car was fairly priced and they resolved any concerns I had. Computer readings showed no code clearing/tampering. They provided service history and Carfax. They came across extremely honest. I am over 50 with a family of 5 drivers, so I have many car purchases behind me. These folks were very straight forward and honest in my dealings with them. This was easiest dealership I have dealt with. I would buy from them again.

I recently purchased a brand new Toyota Camry and had great customer service. I Brough an offer I had online from Capital One Auto Finance to the dealer, and they took great care of me showing the vehicle I had originally found online, and also being extremely helpful along the way. I had the pleasure to work with Lurgy Ramos on my transaction and she was a rockstar.
I look forward to a long term relationship with this dealer, and many more purchases in the future.
Thank you!

I had the pleasure of buying my Toyota Tundra at Woburn Toyota! Barry Caine made my experience wonderful! Barry was (and is) kind, honest, and jovial on the job. Barry is everything you want your car salesman to be! I must also point out that Barry worked with us to get the deal done at a price that was affordable! If a manager is reading this you should be proud of Barry Caine, a five star employee and person. -Wyatt L.

Honestly this is the best group to work with! I was in a tough spot with my car and they got me out of it and into exactly what I wanted/needed at a fair price! Everyone was so kind and genuinely wanted to help. I no longer have to worry about getting to work safely no matter the weather. I can’t say enough great things about Albrecht!

Met some nice men and I am making a purchase from this dealership.

Great experience. Leo is the best. Easy to deal with and went above and beyond for me buying a car site unseen. Perfect car buying experience because of Leo!!!

This is a wonderful place to buy your next car. They made every step of the process easy and seamless. Highly recommended!

Came to this dealer for an oil change special, listed on their website. Coupon said up to 6 quarts. My vehicle takes 7 quarts so I was told I can’t use the coupon. Felt like bait and switch but the service advisor gave me another deal that I was happy with. Call and question any promotional service before you head down to the dealership.

Wow

I wish I heeded the negative reviews, they are all accurate. All balls are dropping after the purchase (which was painful - too many things to list-I should have gone with my gut and left the Woburn dealer). No registration, no paperwork to my insurance agent, no phone calls answered (vm always full on the main line). Really, go elsewhere, and make them sign something that guarantees they will perform their duties diligently. I'm lucky I have a family of attorneys to pursue this.

Owners of Woburn Toyota, what a bunch of robbers and good for nothings. They do not honor their recalls or Customer service protection. They tried to charge me for a driveshaft u-joints at 4x the national average. the service manager was petty and mean. unprofessional and unhelpful. only after making a BBB complaints were they going to honor the driveshaft u-joint CSP. There was a frame recall. i was notified, i brought my 2010 Tacoma in to be checked. Service said my frame was fine in 2019 but now there is a giant hole that could not have formed in just the last few years. Now they wont even service my vehicle, it can't pass Ma. inspection and can not be sold. making it a worthless truck good only for parts.

Biggest bunch of crooks— beware! They will upsell you unnecessary services and repairs, perform services specifically requested not to, and they will overcharge you on everything. Don’t bother taking your complaint to management, best they will do is offer you a coupon off future services. The name of the game here is fleecing you. Take your business to a trustworthy repair shop instead.

Albrecht auto was truly one of the most disappointing customer service experiences I have ever had. I’m not just talking about purchasing a car, I’m talking about any meaningful purchase I’ve made in my life. From sales people who truly embody the quintessential “used car salesperson” by promising discounts and walking away during financing, to sales management who would promise swift action to your issues and then never call you back. Albrecht truly let me down at every turn.

After leaving the dealership with the car it took more than a week for them to file the paperwork with my insurance company. (It was illegal to drive the car at that point) To build upon that, they didn’t bring the paperwork to the RMV until more than two weeks post purchase.

During this delay, whenever I could get someone on the phone I was constantly reassured that it was just “clerical errors” holding up the paperwork. But at one point (more than a week after the contract was signed) their sales rep even went as far as to tell me I needed to drive back to the dealership and re-sign the entire contract.
I had to escalate the issue to their vice president in order to get action; without her intervention I’m sure I would still be without a registration.
If you are in the market I highly suggest you stay away from this dealership.

PS. Their one rockstar was the internet sales rep Nick. Although he was new with the company, he always answered my calls and emails. Thanks Nick.