Genesis of Norwood

Car towed to Boch Genesis due to severely damaged front tire.
I am glad to report that there were many good things about this emergency service.

Firstly, this dealership is a dump! Looks like it hasn't been renovated in at least 20 years. The downside of buying a Genesis is that you have to go to a Hyundai dealership. I was approached by a salesman who never offered me his name. We took a test drive in the model that I was interested in and he did explain all of its features. We returned to the showroom and I had to ask him for his card. I was interested in a specific color combo and asked him if a car could be ordered for me. He told me no, they just get what they get. He never asked me for any contact info until I asked him if he wanted it. He wrote it on a sticky note and stuck it in his drawer. He had no interest in trying to earn my business. I walked out and went to Imperial Hyundai in Milford where they were more than happy to order the specific Genesis that I wanted!

This is the WORST dealership ever! I brought in my Genesis G80 for the roof rattling noise issue two times. They held my car two days for the first time and a month for the second time. In both times, they acknowledged there was a rattling noise but kept giving me excuse after excuse (they had an Engineer to look at the issue but they couldn’t fix it). Instead of telling me they didn’t have the capability to fix it, they told me to reach out to Genesis USA if I had further inquiry on this issue. Of course, I did reach out to Genesis USA and was told that they would find me another Dealership to have my car fix. As you are a big dealership, Boch Huyndai Genesis of Norwood, you should be more respectful and more honest with your customers.

Worst experience I've ever had trying to get a car serviced. Was trying to get a recall completed for a Genesis. Spoke with Steve the service manager and he took my VIN, ordered the necessary part for the recall service, says he'll call me in about 2 weeks when the part comes in. Three weeks go by and no word. Leave a voicemail, no response. Four days later I call again and leave another voicemail. No response. Call again and tell the service rep that I need this taken care of and please don't transfer me to another voicemail, "ok please hold"....transferred to a voicemail.

PLACE IS AWFUL

Terrible experience, sent them a request for a quote on two vehicles and they played games with me and tried to gaslight me into believing the only reductions from MSRP come in the form of manufacturer incentives.

Even after being brought a competitive quote, they tried to tell me a firm quote from another dealer was fake! (narrator voice: it wasn't)