Woodforest National Bank

Diane Mueller is my go to girl she is the best she can get things done when I have an issue with my account I’ve called customer service they tell me they do things they never do I come to the branch to sign the paperwork and it’s never done. Diane gets things done. She is awesome. She’s an asset to the company she deserves a raise she His perfect customer service skills, perfect knowledge of banking industry, and she actually gets things done

I always deal with Dianne Mueller and she is outstanding. Very discrete and she knows my personal banking well. I appreciate her kindness more than anything.

I received outstanding service at the Crystal Lake, IL branch today! Chance and Diane were caring about my issue and immediately took steps to resolve it. I’m very pleased with my experience here!

The Woodforest Bank in Crystal Lake is so awesome. Employees are so awesome they are professional. They’re kind of care about their customers and they are beautiful people. I thank you for Woodforest Bank and Crystal Lake Illinois. I love the employees. They are very awesome. Thank you.

The woodforest branch in Crystal Lake Wal mart is great! The staff is friendly and helpful. The way banking used to be. Like a small town bank in the townsquare. Keep up the good work!

I have used the Crystal Lake Branch of Woodforest National Bank for several years. Great customer service and all products and services are user friendly. Highly recommend!

Once Again,
Dianne Saved the day for me, This Lady has been So awesome !!! This Bank is So lucky to have this woman. I've been here for about 4 years, and She has been a God sent for me. Thank You Dianne!!!

I have had an account there since it opened there..Ive had no fees..so I'm not sure what the other reviewers are talking about! All the ladies are super sweet & helpful!

Nice employees.

Very friendly havent had any issues with them

Sorry to say this bank is all about service fees, transaction fees. ATM fees. My new bank has none of these. Then there is the issue of their new bank machines, in an attempt to do all your banking needs without the personal touch of a teller, they have installed new machines that copy your check to be deposited incorrectly. Example I entered a clearly written check for $49.57 and the machine read it as $449.57. You are supposed to be able to run multiple checks to be deposited at one time but I did not look at every check to see if it was correct on every check. I had put way to much faith in their machine. This error somehow caused a service fee charge due to a teller trying to correct the issue. Another time after bank hours, at the same middle machine I requested a $40.00 withdraw and the machine only gave me $35.00. This was witnessed by three other individuals. This was very embarrassing but I thought there would be no problem reporting the issue. I brought the error to the attention of a teller the next time I was at the store where the the bank is located. I received a letter saying in so many word that no error was found and that I was out the five dollars. Woodforest Bank had just ripped me off! I immediately went to this bank and requested to talk to the manager. Only the assistant manager was on duty so I explained the issue and he told me he would resubmit my request. Two weeks later I get a letter stating they had refunded my money but that $5.00 was credited to my account due to another Woodforest banking error, so guess what... they did not return my money. This proves they will lie or cover up a disputed transaction. I also don't like how they send you a letter and it's always signed as a team not the person doing the actual investigation if any has been performed. When I see the manager he always runs off in a different direction out into the store. I have no recourse but to report this along with my witnesses to our local police department.
If you have been victimized by this bank like I have please report it to the authorities.

Literally standing here watching a teller chewing gum like a cow for the last 30 minutes on the banking floor while my husband opened an account.

The new banking setup is ridiculous. It's all open air. So while I'm here watching the teller chew cud, the other teller is on the phone reading the riot act to another client about their overdrawn account. I now know intimate details about her spending habit.

Then I had to physically step between the teller opening my husband's account and another client who was craning her neck to see the screen our teller was setting up our account on.

Terrible banking staff. DIANE specifically very condescending and rude, talks down to you and unprofessional. NO BRANCH MANAGER FOR OVER 6 MONTHS and they call other locations for a managers advice