Napleton Buick GMC Crystal Lake

Kyle Buss is absolutely the best car salesman I have ever worked with. I hardly had to tell him what I was looking for and he matched me up with the perfect car in just a few minutes. He does such a great job of figuring out the best financing options & gave me the best price for my trade in. He also has so much experience to find every possible rebate I qualify for to get me the best price. I didn’t have to ask- he just seemed to know exactly what I wanted & made absolutely sure I had the best car and the best deal. I don’t think I will ever go to anyone else but Kyle for all my future car needs. I will definitely refer everyone I know to him. Thank you so much Kyle! I love my new car!!

This dealership has worked with me for about 6 months and I would absolutely recommend them to everyone. Starting from my salesman (Matt) to finance Andrew, they did everything they could to make it happen. It was easy, convenient and they both had a great attitude. Thank you to you both.

One of the best experiences at a dealership that I've had. Kyle Buss was our salesman and would like to say he made us feel right at home and did everything he possibly could to get us a vehicle that was perfect for my girlfriend Kayla and I. The whole process was easy and mostly effortless. We left with the car the next day. Would like to thank the Napleton team for getting us our brand new car!!!!!

Had the pleasure of working with Ryan during my new car purchase, he was thorough, pleasant, and helpful.
He walked me through all the features, set up programs and gave me his cell phone number in case I had any questions or issues after I left.
I would deal with him again

Napleton in Crystal Lake exceeded my expectations in every way! Mike Bell helped me find an SUV that is perfect for my needs. I appreciate his professionalism and honesty. Finance expert Andrew Dodd was also stellar and very helpful. I highly recommend this team at Napleton in Crystal Lake. This was the best car buying experience I have ever had -and I have bought twelve cars from various dealerships over the years! I love my new Buick SUV!

Super friendly staff and very transparent about what I needed! Recently bought my vehicle and they helped me better understand what all was still covered or not. Will definitely be back for future appointments

Primarily, I worked with Ryan English. He came out and greeted me when I was looking at some vehicles on the lot. He was very helpful and eager to answer my long list of questions -- even if he had to go find some answers elsewhere. After months of research, I had nearly decided on a GM vehicle. Ryan helped to provide the input that made my final decision. If the experience had been unpleasant, I would have kept looking. I did not have to talk to five different people, as I had at some other dealerships, and this was more relaxing in making a decision as well.

Craig Kuhns is a top shelf Salesperson. I've bought many vehicles over the years and have never had a better experience. He works for you throughout the process, including the much loved negotiations. He really appreciates his clients and has real automotive knowledge - he knows the important details about the vehicles he's presenting. Great experience and a huge thank you to Craig!!!

Ryan was extremely patient with me and I feel like he offered many different options to fit my needs. I ended up in a perfect car! Ryan was knowledgeable and made my experience very pleasant.

I would recommend anyone interested in a GM vehicle to Napleton Buick GMC of Crystal lake. I never felt as comfortable and relax, when purchasing a vehicle. I was not pressured or annoyed during the process nor was it an all day task. Everyone was polite, courteous and respectful, the way it used to be when you purchased a vehicle.

Kyle buss was awesome to work with. He got me into the vehicle I wanted. He was not pushy at all which I liked and he made things happen. I definitely recommend.

Just want to say thank you to the service department eapecial attention to Jennifer Collins who take care of my issues on my truck and was very gentle with me keeping me informed about the status and helping me out to solve all the issues at that moment especially because I was out of my state thanks too for the courtesy car that you provided me and for the excellent customer service. Thanks Jennifer Collins. Definitely I will come back for my next service

Upon arrival the service tech was so pleasant to work with. He explained everything, and told me what to expect. I was very happy with the service provided at this dealership.

Everyone was incredibly friendly and helpful. They answered all of my questions, and engaged in fun conversation while we were working on paperwork. Almost every employee there congratulated me on my new car. And even though this might seem trivial, what I appreciated the most was that no one made snap judgements or snubbed me because of my appearance (non-traditional hair colors). There were some other local dealers that were rude or dismissive from the moment I showed up. But not here, they greeted me with a smile and were respectful and kind the entire time.

Purchased a truck from Mike Bell at Napoleon GMC Crystal Lake. What a gentleman, knowledgeable all things truck. He also followed up to make sure everything was ok and to get us set up with a date to take care of some outstanding items. I was apprehensive before going in the door but it worked out well.

My car’s engine oil light came on, so I called for an appointment. Not only did I get an immediate appointment, the service was quick and I my baby got a free carwash. The staff is friendly and professional - a very enjoyable and pleasant experience. Thank you everyone!

We were greeted by our salesman, Jeff who had a nice welcoming smile! He was very down to earth and such a good listener. He was very willing to show us the inside of certain vehicles that appealed to us. Very soon, we had our choice made and continued the process of purchasing our new vehicle. All employees at Napleton of Beaver Dam, Wisconsin were very professional with a friendly appropriateness to their communication with us. We felt very secure purchasing our vehicle from them.

Just traded in my 2022 Jeep Wrangler 4xe for 2023 GMC Yukon XL SLT with luxury package. Matthew Darbro, Dan the sales manager, Jim the service manager and Jeff in finance went above and beyond to make my trade seamless and an overall enjoyable car shopping experience! No gimmicks! Matt found me the perfect car within one hour of my discussion with him regarding our family transportation requirements. He also followed up to make sure we were happy. Keep up the great work!

Everything about my experience was excellent. I especially enjoyed the timely and clear communications as to what was going on.

From the minute we walked into Napleton GMC in Crystal Lake, Illinois Andrew Dodd our salesman gets an A+ in every aspect of purchasing a vehicle. We thank him for the kind professional care he gave my husband an I.
We would definitely recommend to family a friends to contact Andrew if they are in the market to purchase a vehicle.
The sales staff was courteous product knowledgeable and education oriented to provide information on how to use the new electronics.
The service personnel were helpful in pointing out the new location of equipment parts.
General management was helpful in trying to resolve business issues and creating complete customer satisfaction. We are totally happy with our purchase.