Best Buy

I ordered online and did curbside pickup. My order was ready in less than an hour. Once I arrived I only waited about 5 minutes for my order to be brought to my car. Great experience.

We did the order and pay ahead of going to the store. The wait was less than a minute. We pulled up to the store and they loaded our stuff into the car. Excellent experience!

Big ups to Jerry the store manager for allowing their to be a good culture in his building, as demonstrated mostly by Linda and Brian (I hoped I spelled his name correctly) in the sales/consulting team for Home Theatre.

Linda provided me a house call for a consult because I had some questions about home theatre setups… regarding spacial audio, atmos, dtsx, dolby vision, etc etc. She basically stopped me from pursuing a road of "diminishing return" a.k.a. spending too much money on a receiver that would not have achieved me the goals I was hoping to achieve with audio and video because I was obsessing too much on trying to get "all" the different licenses and formats for audio and video on the market. This was all the byproduct of doing my own research, and basically following the lead of audio and video enthusiasts online without getting practical input from someone who deals in volume and has a lot of experiential knowledge about home set ups. Her recomendation actually better fit my budget and increased my audio video options! And still got me the best in spacial audio and video! Plus, she recommended what would have been my second choice anyway!

Linda never tried to upsell me and was fast with the estimate/assessment workup following the house call. The process was rewarding enough that it inspired me to explore other options… namely ones that would last me the better part of a decade, and long-story-short, I ended up doubling my budget and pulling the trigger on a 77" LG G3 (never owned OLED let alone anything above a 55") with a Sonos Setup including Arc Soundbar, Era 300s, and the sub... as well as a lot of other bells and whistles... including the red carpet set up with over 5 different services for installation - mounting, hiding wires, rear speaker installation & wall mounting, calibration, hue sync box setup, etc. I was surprised to learn that with all the installation services, they only made up only around 10% of the sale, which is REALLY good if you ask me... especially when spending close to five figures. I think I paid about $600 for a full-service setup? I never had to carry a thing out of the store except the promo gift card I received for making the purchase. :-)

Brian was very helpful and patient as well. Again... no upsell. Very informative. No pressure. Was able to answer all my questions. Very affirming. Wish more floor people had a task management minded approach like him and Linda.

IMO 9/10 people will get their full audio/video needs met by the team at this store. And they price match. I would reccomend them to a family member or friend for sure! I got lucky. Good help was not only close, but it was easy to find.

Will post pics of the setup at a later date, and let you know about the service for installation. :-)

Was just here interested in a tv and Eddie helped me out. Had answers for all my questions and was beyond helpful. Also was very nice. Definitely deserves a raise!

The employees were so helpful and we were able to trade in our TV without a hassle! The manager was also so kind and she made sure we were taken care of :)

Awesome experience. Someone helped me right away. I needed a bluetooth speaker tower with some big time kick. He showed me everything he had and I found a Sony Tower that was just amazing! I purchased it for $299 and got 4 year replacement plan for $50. Well worth it. It also has usb ports, microphone port and a bunch of sound quality switches & settings. I wont ever need another speaker inside or out ever again!!! So happy with my purchase!!!

I went to pick up my snow blower here and it was prepared and ready to be picked up. I had zero wait time and the staff were really nice and friendly and assisted me in loading it in the car.

Crystal Lake has always been amazing! After reading a lot of reviews, I realized some people don't understand how hard these employees work, especially during the holiday season, but some customer will never understand that

I purchased online and when I got in line at the store, they helped me quickly. Others in line were returning things. Double checked that it was what I ordered and was what I wanted.

Welcomed at the door with a nice greeting. The product I wanted was in stock and easy to find. Simple checkout process.

We had the best service when shopping. He offered us great advice
He was still training and I forgot his name . Sorry he was amazing young man

I cannot stress enough how great of a store this is. Corporate Best Buy should hold training events at this location due to the amazing customer service this store offers.

Barbara the owner ensured that a great store representative was able to ring up a complex purchase. Vicente spoke Spanish with my mother and was able to answer all her questions.

One of the times I bought ended up not working and the next day Andy was able to make a complete hassle free return.

This is an exemplary store with bar none the best Best Buy experience I have ever had. This is the standard.

I wanted to give a shout out to your employee Eddie, who was very helpful with purchasing a refrigerator today. Quick, efficient, friendly, and knowledgeable.

The best Best Buy store! It's our favorite one. The staff is always friendly and helpful..

Waited few minutes for return, but was very quick process. Love membership services and discounts for our tech needs.

Excellent Staff directed me and help me with my open box purchase. So far so good!

VINCENTE WAS AMAZING!! Sat with my father and I for hours explaining everything about flip and fold phones. He led discussion about Apple vs android and so much more. EXTREMELY helpful!!! Give him a raise Best Buy!

Total tech support member and I've never had any issues swapping out any of my defective tech computer gear. Very hassle-free. Have a Crystal Lake location, great management and sizable amount of products on site and available readily. I ordered a video card RTX 4090 online and picked up at this location. No problem.

Had a very nice visit with AJ in Crystal Lake very friendly and very helpful and the greeter at the front was a pleasure to talk to

GREAT EXPERIENCE! 👍
I purchased Samsung Galaxy Buds Pro's off of the Samsung website...& I was able to pick them up the SAME DAY at Best Buy!

THIS is how our new economy works well for the consumer; When major companies work together for the common good of the consumer 🎯

*Case purchased separately!