Crystal Lake Chrysler Dodge Jeep Ram

I went back to trade in my previous vehicle because I had a great experience the first time. This time I had Elizabeth As my car sales rep. She was so helpful and respectful Of all the things I requested. I was also on a time crunch Which she totally understood. Her and Kevin, the manager gave me a great deal and a great extended warranty as I travel a lot for work. I was also not able to drop my car off at home as I had a rental so after I went to go clean out my previous car that I traded in- which Elizabeth helped me do as well she Drove my car home and dropped it off for me. Not to mention- I live about 20 or 30 minutes away. She also filled up my gas tank and Made sure everything was well working. I am very happy with my trade-in.

Good attention and follow up. Francis text me every few days. We ended up with a great deal. Cody Barnes took care of closing and processing the deal. Very friendly and attentive. Shared and kept us aware of each details.

Had a fantastic experience at this dealership. We traded in our current 5 seater car for a 7-seater to accommodate our growing family. Rod was amazing to work with! He answered all our questions patiently and thoroughly. He was extremely knowledgeable about the vehicle we purchased and spent a good amount of time going through all the features with us so we knew how to enjoy all the benefits the vehicle had to offer. All the staff we met there were friendly and helpful without being pushy at all. He has even checked in with us twice after the sale to make sure we are happy and see if we had any more questions. The facility was clean and they made the whole process as painless as possible. We LOVE our new vehicle and will return to this dealership if we ever need to make another purchase!

I bought a truck from Crystal Lake and was a very pleasant experience. I requested an information on line because I live in a distant estate and the response was very quick, I was attended by Cody who answered all my questions and sent me a lot of pictures so I liked the truck and started the process to purchase it, the same day was approved. I flew 4 days after to do the test drive and the truck was in very good condition like Cody told me, I did the final paperwork and by noon was driving my truck back to home. Finally I just want to say thanks to Cody and Fernando for the excellent customer service.

Had a great experience here. I had been to multiple dealers that really made me uncomfortable and had been very pushy. The company brought the car in that I wanted from Chicago which was stellar news. Joe was attentive and super helpful!! Happy with my purchase and even happier with the experience.

Brittni W. -is AMAZING in the service department! My Jeep Cherokee had a thermostat housing that needed to be fixed so it could pass emissions. Upon the inspection it was shown the timing cover was also leaking. 2 of my motor mounts were bad as well. My days off are very wonky sometimes. She was very patient and answered all my questions and in the end it was like $3,500 work of repairs that my warranty picked up on. I just wanted to say she’s GREAT and it made me extremely comfortable to deal with the service department in the dealer. I will only deal with her if I have to come back.

Very professional. Straightforward and great customer service. Easy to work with. Love the truck!

The customer service received from Kevin was outstanding. He kept me informed throughout the days the Rubicon was in for recalls and service. This was easily the best service (thanks to Kevin) that I have EVER received from a car dealer! Five stars

Brittany does a great job keeping in contact, when you bring your vehicle in for maintenance, all the staff in the maintenance dept. are very polite and get the job done in an efficient manner

Sales Consultant Elizabeth Schmid was great and got us into the vehicle we needed for our family. She was very responsive and followed up to make sure we were happy with our purchase. I recommend this dealership for anyone looking for a new vehicle.

Buying my Porsche Boxster 718 from Rod was a breeze! Rod was transparent, helpful, and really went above and beyond to ensure I was happy with my purchase. Despite the fact that this was an out of state dealer, the process was smooth, and Rod was always available to answer all my questions. Rod isn't just about sales; he truly cares about his customers. Highly recommend him for an stress-free and trustworthy car buying experience.

Thanks, Rod!

Had a wonderful sales experience here over the weekend. Drove 2.5 hrs to buy a car from them. Mario, Kevin, and Bryan were incredibly helpful and eager to earn my business over the phone and email. When I got there there salesman Rod had the car prepped and ready to drive.

They also didnt push any mandatory add ons which is not the norm these days. These guys are doing it right!

Great customer service! Brought my TRX in for oil change and tire rotation and they were quick to get it done. I live a few blocks away so they drove me back and forth to my house while I waited. Would highly recommend!

After an initial negative interaction (I think with the previous management team), this dealership reached out to me to see how they could make things right, and they truly went above and beyond. They have worked hard for the last two and half months to order a new Jeep Wranlger for me and ensure that they kept their word on pricing, even through the union strike started two days before I placed the order. My saleswoman, Jaclyn, kept me up to date on progress and financing, and Robert Ace, one of the managers, kept his word on the pricing I was promised when we placed the order. I couldn’t be more pleased and impressed. I would highly recommend Jaclyn and the dealership.

Jaclyn is the absolute best car dealer ever!! Not only was it so nice having a female dealer but she was so so sweet and found my dream car on her first try!! She wrote down all of my wants and needs and all of the things I don’t want. I found this really impressive because I’ve been to 5 dealerships before coming here where they don’t take the time into truly caring what I want. The car was in mint condition for being 2017. It looks brand new on the outside and inside! I feel so safe in it and it runs really well. When we were waiting for financing she offered me snacks and even an iPad for games because my phone was about to die. I seriously recommend asking for Jaclyn Phillips if you’re searching for your dream car.

Brittini in Service was AMAZING!!! She was able to help me with all of my cars needs. She was very kind, helpful and explained everything. She, and the team, are excellent!!

Brittini at Crystal Lake CDJR dealership is an absolute gem. Her knowledge of the vehicles, coupled with her friendly demeanor, made servicing my Cherokee a breeze. She explained the full experience, from diagnostics to timeline, and how much would be covered under warranty. She had total empathy and professionalism. Thanks for getting me back on the road Brittani!

Fantastic service experience! Friendly staff, very efficient, and washed my Jeep after they everything was complete.
Exactly as a service visit should be.

Crystal Lake CDJR service is great. Brittany was my Service Representative and she went above and beyond, working with my warranty to get my Jeep repaired and back to me as quickly as possible. Highly recommend.

Rod Stackhouse was great! He made the process easy and simple. Was willing to go above and beyond for me. Car was as described and fair.