VCA Old Town Animal Hospital

I’ve been taking my 2 dogs to VCA for years and I am sad to be moving away from them. Every Vet and tech we have ever worked with has been kind, compassionate, personable and thorough. I highly recommend them.

OMG, I am SO thankful to have found VCA OLD Town! We ended up moving here from Colorado and being referred to a different vet which had horrible customer service. Walking into VCA Old Town was an amazing and opposite experience for us. We left feeling good about being a new addition to the family and with a goody bag in hand. Plus, they give you money off on your 1st visit. Thanks for taking such good care of Milo; he is 6 years old and blind in one eye after a dog attack. So, someone that loves him and gives him extra attention is a winner in our book.

I have so appreciated the care we have received. Presently we have one 19year old cat named Arrow. He has kidney disease and is getting fluids via IV. We bring him in every week. The front desk staff and the animal techs know him by name now. I would like to give a shout out to Edgar who often takes care of Arrow and all the other staff we have encountered. Thanks!

I was very disappointed about their new policy not to send prescriptions to third party providers like pet meds. They now require that you physically pick up an rx at their office. This means that you must mail it to petmeds-they are not allowed to receive it by fax or email, except from the vet. This is a way to make you buy it from vca, always at a much higher price. A vet must still write the rx,but vca says it took too much time for them to send it to petmeds. Seems like a small matter that greatly burdens paying clients. Jack Cohen

My new pup Bella had an infection of her surgical site from her spay. She had the spay 6 weeks ago and it had not healed by the time I adopted her. VCA did not perform the surgery and thankfully saw us for the first time as an emergency case. They were absolutely fantastic with Bella and got her all fixed up. Bella is also a reactive dog and VCA made sure we had a room ready and waiting when we got there. They even cleared the waiting room. Could not recommend this team more!

The vet and techs are friendly and caring to your pet's needs. Don't have any complaints.

Wonderful experience start to finish. Everyone was kind and fast. Weird because they kept apologizing for taking so long and I’m there wishing my juman doctor would move this fast hahaha. Dr. madera was amazing with my Hyper, anxious 6 yr old dog. He is nice and sleepy after the cheese treats and visit.

Great staff and the friendliest vets/assistance I have ever met. Thank you for taking good care of my pups!

All the staff and veterinarians that we’ve seen at VCA Old Town are polite, helpful and knowledgeable. They love my dog and give great advice and treatment. The office is clean and appointment times are honored in a timely manner without feeling rushed in the treatment room.

I am moving to Chicago condo and they have very strict pet rules. Vca got me in quickly and they were great with my cat❤ Megan was the doctor 😻

Becca and Cheyenne are always the best. I wouldn't trust taking my pup anywhere else.

Oh my gosh the friendliest people. I called early that morning and begged for a possible canceled time so I could sneak in with my sick doggy. They called me that very same morning with an available time later that afternoon. Every single solitary person working that day were Beyond helpful and friendly. Seriously a perfect visit. Plus I get text messages reminding me of her shots and a great website I can refer to in the event I need to remind myself or do other things regarding my dog's health. And by the way I think we found a permanent solution for my dog's bad stomach thanks to this place.

They take such good care of my boy here. Warm and welcoming when you walk in and their enthusiasm and care they show the pets is genuine. I felt I could trust he was in good hands when they'd take him from the room for his needed services.

My only gripe is the parking is just atrocious, but otherwise, it's a fantastic veterinary office, and I'm glad I switched back to VCA from another local provider. I had VCA when I lived in Arizona, where I first had rescued my boy. I'll stick with them from now on wherever I move as long as they have locations there.

The most wonderful & professional staff you could find. My family has been bringing our dogs here for 10+ years. The care that Dr. MacLean and all of the staff have showed my pups over the years is second to none.

I brought my dog here in order to get a second opinion about some skin issues she has been having. I felt like I got more answers here in one visit than the many visits at my other vet. They were very sweet to my dog and I really enjoyed my experience.

This place is excellent - I really feel like they care about my pup. They are clear about what options you have for getting into the office and once your there, so you can make the best most informed decisions for your pet. My only complaint is the price of preventative services… but such is life.

The staff and service are both exceptional. Our cats got treated like family, and we are grateful to have such a welcoming place in our community.

TL:DR: This hospital, Dr MacLean, and the tech Samantha were phenomenal, they exceeded my expectations for a normal vet visit. They were friendly, very detailed on what my pet needed, and answered ALL of my questions!

The price was reasonable and a lot lower than what I’ve paid in New York! I’m so impressed with their professionalism, and how caring they were with my dog! I also didn’t feel like they were trying to rip me off by adding-on things that she did not need, they focused on key objectives to keep my dog’s health intact, addressed my specific concerns regarding gastro issues, and provided specific feedback to fix these issues! I can’t stress it enough that as a pet parent they really advocated for my dog! Thankful for this team!

I’ve use their services many times for my dog and my cat. They have great staff that not only know what they are doing but they always love my animals. You can tell that they truly care. I would recommend this vet to anyone.

We love the VCA Old Town. Parking is always available, and the practice is centrally located. I loved bringing my dogs in to see their names welcomed on the board at reception. The vets and assistants love your pet and give them great care without overcharging or upselling. The communication, expertise and professionalism they exhibited when we needed the USDA certificate for overseas transport was unparalleled. Highly recommend!!