Robert J. O'Brien, MD

Was referred there by my PC to have a mole on my chest biopsied. They got me rite in and Kate did the procedure and called me back a few days later to confirm I had melanoma .. she got me into MGH immediately where I ended up having surgery and am now waiting to have a consultation with oncologyst. They have been great at dermatology associates , Kate called me to follow up and see how I was doing .Everyone there is friendly and professional and more importantly put you at ease ..highly recommend them for all your dermatology needs.

O'Brien and Associates has an amazing team of the most knowledgeable doctors in the Boston area. I see reviews that state it is tough to get an appointment, well when you have the top doctors referring patients to the best Dermatology practice in Boston they are going to be busy! I would be skeptical of the appointment I can get tomorrow with an office showing 5 stars and 2 reviews over the office with 4 stars and multiple reviews. Any time there was something that concerned us the staff always found an appointment for our family.

Me and my family have been going to Dr. Katherine Masterpol for several years. She is thorough and takes the time to explain things, options, etc. Appointments are easy to change once you get connected to the office, but I usually set the follow up visits before I leave.

My first time there nice place Kelsey Hunter was super

Dr.Obrien is great!

I have Psoriasis which is chronic for life.

Dr. Fakuda has me come in to get checked in order to fulfill my expensive prescription. Even though I am in discomfort each time, she forces me to book the $400 appointment towards my deductible so she can get billable hours.

The worst part is, she sends her student intern in to do it !!

This office is difficult to reach, they don't answer their phone and when you get through the automatic answering machine, it is usually closed without giving the option to leave a call back number or message.
Being a very small office you'd say they give their patients more attention but not such a thing, the older ladies who run it barely listen to you and show very little interest in being there.

It was impossible to make the receptionist understand the order I wanted to make the appointment for both my husband and I, she did it the way she wanted anyways, kept saying: "what, honey? it's ok, I got it" but it turned out, she got it wrong...
There only one doctor (not O'Brian), and the appointment time is never correct, I waited almost 30 minutes than scheduled.
Although I was promised so, they never called back with my results.

Poor customer service, the woman on the phone was very rude. It takes a while to get to the right person and then they hung up on me after saying they couldn’t understand my accent.

After waiting 3 months, I finally got an appointment. They did not salt or sand their sidewalks and I slipped and nearly broke my crown! Once inside they made me wear a mask even though no one else had one on.

Dr. Fakuda cancelled my appointment and I almost fell on all the ice outside afterwards.

This place is very disorganized and disingenuous. Specifically doctor Teresa Fukuda. Here is a list of things. She messed up during my short time at O’Brien dermatology:

- ignored my medical chart / history that I sent over and discussed with her.
- forced additional medical requirements on me that I did not want.
- sent a prescription to a pharmacy out of stock for the medicine requested.
- can’t get in touch with her at all
- pressured me into an unnecessary follow up visits so she could collect $
- dodges calls and hides behind their reception desk in Winchester
- find any other doctors office!
- ineffective care and the bathroom was disgusting when I visited. Bio hazard.

I would never recommend this place to anybody! Their service is horrible with getting back to you with any information and it is a lot of back and forth. I have showed up to an appointment and later get informed while waiting, that they don't have the order in to get any services done. When they discontinue a certain service, it is important to inform clients so that they can start looking for an alternative. I had to find out very last minute and they were no help after that. If you want to waste your time then I would suggest this place.