Bluebird Suites

My friends and i stayed at the bluebird day in a few weeks ago and cannot say enough great things about it! the owner is super friendly, responsive and was always helpful with anything going above and beyond it is only a 5 minute drive to Heavenly mountain and cannot get any better than that! I would recommend to anyone and we will be coming back! Thank you again!

I’m not sure how anyone could give this place a bad rating. My family and I stayed here for vacation and the room was excellent. It was a full apartment equipped with furniture and kitchenware. We have a big family (of 7) so for this place to really fit our needs and cleanliness was an absolute plus. We had a 3 bedroom with 2 bathrooms. Definitely recommend. Full kitchen that is great to cook in. Convenient location. I plan to come back.

Stayed in Chinatown location. WORST WiFi! Cuts out at least twice an hour and completely disconnects once a day where you need to unplug to get it to work. Don’t stay here if you need WiFi for work or something...you will be very disappointed. Every other aspect was fine.

We booked this place for the Boston Marathon in April 2020. When the race was cancelled due to Covid-19, I reached out to cancel. I was told that as "per the terms of the bookings" they couldn't refund me the 33% deposit (which was terrible customer service as there were circumstances way outside of my control that forced me to cancel), but they'd cancel it and re-list it so if they were to re-rent it, I'd maybe get my money back. Ridiculous! Then a day after I was supposed to check in (Sunday prior to the original race day) I get an email from booking.com that I was a no-show. What?!?! So, not only did this property not consider the situation (force majeure) but they didn't even try to re-rent it, so they took the easy way out to just ignore me. I reached out to booking.com, and the response was "sorry, we can't do anything as the property has those rules and you have to reach out to them." I definitely won't use either of them again for any future bookings and would highly recommend anyone that is considering staying here to only book it if you are 100% certain you will make it and won't have a pandemic change your plans! Extremely extremely disappointing.

No stars at all. We were forced to leave the property because they refused to move us due to poor living conditions. The three apartments they showed us were all pretty much the same. The furniture was dusty as well as the floors, walls were dirty and had white caulking on them, dog food was found on the carpet, POOP on the door frame and on the wall. Sofa blocked the entry into the bedroom, used towel left in a bedroom. The entry way into a bedroom was blocked by the nightstand. Home office staff was absolutely unwilling to help. We were there for a medical procedure at Boston children's. They refused to refund us our money even though we did not stay there.

So far we haven't been able to enjoy this property at all. It's 1:30 in the morning and the room below us is having a party - bass blasting, dozens of people. So much for the security of the building - apparently you can just go down and let anyone in. The are people on fifth floor, out in the hallway, just leaned up against the walls. I've called the emergency number on my paperwork twice and been to the lobby twice. The property only has a single on-site manager - and he's been to their room several times now. He has no one here to assist him with something like this. Even if they get it calmed down, we've still lost a full night's sleep. We'll be discussing this with management again tomorrow.

Don stay here. Horrible customer service. You have to call 24 hours in advance or you wont have a place to park. There is no 24 Hour front desk like the listing states. There is a 24 hour help line that no one will answer. There's no parking in this area; even if you leave a note and park in the spots connected to the apartment building they will tow you and not accept any responsibility for not answering the phone. It's worth the extra money to stay at a legit hotel.

Don't trust them with your credit card. They will charge you 2x then it is very painful to get your money back.