J.Crew Factory

The place was well lit and very chill. There were 2 associates there and they were friendly and customer oriented. We hit the place at the perfect time because everything was 70% off.

Jessica was the sweetest and most helpful! She pulled together clothing for my wife tonight and helped her get ready for our family pictures. Will definitely be back. She was patient and very excited to help piece together outfits until we found the perfect one. The other employees were very nice as well.

Christmas shopping can be a stressful time for many. I had several returns and exchanges so the thought of having to run in and navigate holiday shoppers was the last thing I was looking forward too. Andrew made my exchanges, returns, and new orders a breeze. His attitude was delightful and he provided the best customer service. Andrew offered suggestions on sizes as well as placing an online order for items not available in store. We took advantage of the online suggestion and had him order online for us. Thank you Andrew for a pleasant experience, we will definitely be back! Happy Holidays!! (JCrew Factory Store -Allen, TX)

First off, Jcrew is awesome just in general. This place is a discounted Jcrew though, so win win situation. Plaid shirts ahoy!

this is the best j crew factory/mercantile that i have been to and i have been to several! they had THE BEST selection! i picked up about 9-10 items in total while i was here. the employees were also incredibly helpful - the best ive ever encountered! the woman at the register came it and asked me if she could help me find anything. then another woman took my clothes and started a fitting room for me. when i went back to the floor with the items i selected to continue browsing, another gentleman offered to hold my stuff for me at the register so i didnt have to keep holding them/carrying them around. and then a fourth employee that i encountered - the gentleman who rang me up - was SO incredibly friendly and kind! i will be returning if just for the employees and impeccable customer service! (and the great deals!!)

Amazing store. I was instantly welcomed by Avery and he was amazing beginning to end. He was as honest as he was friendly! Avery is what made this store a five star experience.

Great, kind people. They were helpful, the store was clean and organized, and the merchandise was great. No complaints!

Great service from Bree. Store was clean and well organized. Great sales!

Staff was friendly and they helped me get what I needed. They aren't cheap, but the quality appears to be solid.

Store is always clean, organized and has a good selection.

Received excellent personal shopping service while helping my wife shop for clothing.

Great service at this location! Cashmere sweaters are in full supply!

That place should be on a commercial. Beautifully organized!! 👑

Great store. Nice staff

Ask for the teacher discount (if you're an educator with school ID)

Always fun to shop.

Love J. Crew!

Nice service

Good place

AWESOMENESS