Starbucks

The staff are very friendly and always greet you when you walk in! They also are great at keeping the place exceptionally clean. The building itself is nice, and the decorations suit it. The outside seating area is nice as well, and always clean. You can also buy many coffee related items that are not food or snacks here, including cute mugs and cups. The food tastes great too, and it usually is not too long of a wait.

The staff is friendly. They always keep the place clean, inside and out. The drinks are always amazing. I haven't tried any food here yet, but I'll be back :)

Baristas are always friendly and willing to help you if something is out of stick (i.e., syrup), and wait time is manageable.

There is 1 drink I get from here, and when it's made right, it's amazing, but for right now, I'm giving the service 3 stars only because my mom got the same drink I get 2 different times and both times they were made completely wrong, so I had to have them fix them myself.

Exceptionally friendly. I immediately wanted whatever the drive through voice had (I believe Kendal was her name) as she sounded like she was in an enchanted ocean with the magical bean juice siren herself.

Best service, I love the crew! Misty and team truly amazing!

Love the atmosphere 👌🏻

The Mattoon crew is friendly and cheerful. Even in the rush of morning chaos and overload of customers these people make sure to greet every single person that walks through the door and Thank everyone who walks back out. Service is prompt and accurate

This Starbucks is my favorite in the area! The lines even though they are usually long tend to go by quick! The only main issue with the drive thru is that it can be difficult to drive around in due to how small it is.
If you're a new customer, you have to remember that you need to pull closer to the window than you think you do. The staff are great at what they do and are quite helpful and kind! Don't forget to put a tip for them in their tip jar!
If the general manager(s) is reading this, give them all a raise, they deserve it! The best part is that as a regular customer the staff have only messed up my order 2 times out of the hundreds I've been there. My hot chai tea lattes always taste amazing--even when I switch them up!
The inside of the building is very warm and comforting and excudes the ultimate coffee shop vibes! I really love the Christmas music they are playing now! I also love the canvas that are across from the counter! The bathrooms are also very modern looking and clean. If you like Starbucks, I would definitely recommend this one!

I always enjoy Shelby at this location. I will say they have a great staff who actually take pride in their craftsmanship, some true barista's 👍 thats why the line is always so long 😄

This is the BEST starbucks around. Super yummy and always made correct!

good coffee though I wish I was paying more attention. I heard my name but didn't see my drink only to realize they place it a little seperate. amazing staff especially for how busy that drive through was. would come back again.

Everyone is always kind, service is always fast, drinks are always made correctly

Great service and yummy drinks! Any time I've had an issue they've fixed it right away.

5/28/22 update: love the employees here! They're all super friendly.

Kendall was our batista and was super awesome. I can sometimes be forgetful and she didn't let it get to her one bit.
Really sweet and kind
Thank you!

The drink I received was the best I ever had at any Starbucks . We went to drive thru and the guy taking our was fantastic

I love this place they are fast and friendly I love there coffee it's great and the food is good you need to try it out I've never had a problem with them

The staff is always so welcoming and every single time I go, I see them working diligently!!!! Congrats!! 👏 Very Please With Service Always!!!!

I love this place! There are some very kind individuals who work here and make it even more difficult to curb my addiction. My coffee is always on point and the service is great.

Amazing coffee. Excellent employees. Always smiling and very polite. Does get busy at times but it's worth the wait.