Coach and Carriage Auto Body

These guys communicated and coordinated the repairs of my car fantastically. They gave me any info I needed in regards to my insurance and what I needed to do. They also detailed my car and had it looking brand new when I came to pick it up. The car looked better at pickup than when I had originally bought the car, I’ll be back whenever I need them again, and I highly recommend their service.

I wish I could give Coach and Carriage a 10 star review because they were professional, provided outstanding service, and advocated for me with the insurance company! Coach and Carriage were incredible in helping me with my car situation and did an outstanding job in fixing my trunk door and back light after an accident.

My car was hit from behind by a pickup truck and I had to go through the insurance of the truck to get them to cover my repairs. I was given a check to cover the costs for this and went to Coach and Carriage due to their great reviews online. As soon as they started work on it, Coach and Carriage reached out to me stating that the insurance company of the truck undervalued how much damage was done from the crash.

When I had reached out to the insurance company, they refused to cover any more repairs. Coach and Carriage advocated for me with the insurance company and were in constant contact with me regarding the car repairs and what I should do next. Additionally, Joe from Coach and Carriage did an excellent job explaining all the information to me, from my car repairs to the insurance claim.

In the end, the insurance covered the repairs and I got my trunk and back light repaired. This would not have happened if Joe had not advocated on my behalf with the insurance company. I am sincerely thankful for all the work Coach and Carriage did to fix up my car! They are an excellent auto body shop that truly cares for their customers and conducts quality auto body work!

Our SUV was involved in an accident (rear-ended on 95) - We found Coach & Carriage based on the fact that they are one of a handful of Audi authorized repair centers in the state. From start to finish, the process was as pain free as it could have been in this type of situation. The insurance co of the person at fault came back with a ridiculously low damage amount, the guys at Coach worked to ensure the repairs were made with OEM parts and done right. They also did all the negotiating with the adjuster to ensure it was done properly.

Communication was excellent along the way and I was expecting a month + for the work, and they got it done in around 3 weeks. The vehicle was delivered back to me detailed and in like-new condition. I hope that I don't need to use their services again any time soon, but given how aggressive and distracted everyone is on the road these days, the odds are against me. PSA, get a front and rear dash cam, you never know when you'll need it.

The Coach & Carriage Natick team expertly repaired my 2022 Audi Q5 Prestige after some substantial cosmetic damage to the rear quarter panel in a hit-and-run. Not only did they do superb body work, they executed the repairs within the time frame that they approximated before they started. Exceptional service and communication throughout - highly recommend.

The folks at Coach & Carriage are awesome!!!

I've been using them for about 20 years, and they always go above and beyond the typical auto body shop. I'm continually impressed with the their customer service, and the quality of their work!

They've worked on various cars I've owned over the years, almost 10 times now, and I always leave with a smile, happy to get back my shiny, clean, repaired car back.

They've always been willing to do as much repair as they can for what my insurance will cover, sometimes more.

One time, when my side view mirror was damaged, my insurance would only pay for an aftermarket part, which C&C installed. But, when that part didn't work properly, C&C replaced it with a new factory part at NO extra charge to me.

Today, when I picked up my car, it was shiny clean inside and out (it was filthy when I left it), and the alloy wheels had even been cleaned & polished. Thanks Jill, and GREAT WORK, GUYS!!!

I have to say that I had dealt with these guys twice in two years (both times) I had a wonderful experience! I specifically dealt with Victor and I have to say that they started ontime, worked with my insurance and did a great job!

If you have a German car and want it done right the first time, just go here. They are far from where I live in the city but it is well worth the trip. Overall they communicated with me and responded accordingly.

HIGHLY RECOMMEND!!!!

I just picked up my vehicle from Coach and Carraige and they did an amazing job and were so helpful. I was hit by another driver, and had damage on 4 panels of my drivers side. Everyone there was incredible to work with. From the front desk, to the owner, to the manager to even the guy who cleans the vehicle... all were super helpful and did a great job. They handled everything with both my insurance and the other insurance company and set up and adjusted the rental for me. Even when the other insurance was being difficult, C&C helped get everything straightened out and did things incredibly quickly. They fixed the car in a week and a half, manged to find my spare key (thought I had lost it!) and returned it to me cleaner than I gave it to them. They even dealt with an issue that was created by my dealership!! And while trying to finish that and I had to leave for the weekend, the owner and manager jumped in to help clean the car so I could leave on time. Excellent & efficient service!

My car was hit by a snowplow in a parking lot in Natick and my dealership suggested I go to Coach & Carriage for the repairs. Even though it took much longer to repair than it should have (thanks to COVID), I couldn't be happier with the customer service I received. Every time I called to check in, the staff was so helpful and apologetic and when it was finally time to pick up my car it was perfectly clean on the inside and out. I was having a lot of trouble getting reimbursed by the other driver's insurance company and Joe went above and beyond to help me get the payment I deserved. I will not hesitate to return to Coach & Carriage if I ever need any body work done!

Great company in every sense! From the beginning to the end they were very professional and nice, but what surprised me the most was their honesty. I had approved the estimate for the service that would cost me almost $1,000 and it would take several days to be done. Two days later, they called me to let me know that my car was ready since it was not necessary the long process to fix the door (someone hit my car, damaging the passenger door). For my surprise, I ended up paying only just above $300 and the door is perfect again, nobody can see anything! I highly recommend Coach & Carriage! So many thanks! :-)

I've been doing business with Joey for 20+ years and multiple cars. They are as honest as the day is long and a real pleasure to work with. Nobody ever wants to go to the body shop but if you have to have your car repaired there is nobody better. I used to live nearby so it was easy. Even though I moved further away, I still came back to them because of trust and great service. They are an outstanding firm - I can't thank them enough for the great service.

We have used Coach and Carriage several times over the past 5 years. We first contacted them after finding their name on our insurance company's list of preferred providers. We found them to be friendly, professional, and knowledgeable - and best of all, they did great work! Our car looked brand new when we picked it up, and was ready when they said it would be. They even arranged for a rental for us to use while the car was being repaired. Since that first time, we have used Coach and Carriage a few more times and have been consistently impressed with them. Our most recent experience, a few weeks ago, was a fender-bender that was not an insurance claim, and they were the only ones we wanted to have work on it. I highly recommend Coach and Carriage.

Where do I start? From day one, Coach and Carriage has impressed me. I work at a local luxury dealership, and I found out about this shop because when we absolutely needed something done right, we paid the premium to send our cars here. When my car (that I LOVE) got backed into, it was one of the first places I thought of. They gave me realistic timelines, patiently waited for my authorization for work, and got it all done AHEAD of schedule. I spoke with Vic (awesome guy, highly recommended) on Wednesday and told him I really needed the car by Friday, but Monday wouldn't be the end of the world. He told me "we'll try for Friday", which I thought was probably optimistic but sure, sounds good... It was done on Thursday. Beautifully detailed, the work was immaculate... it looked better than before the accident. Can't recommend these guys enough!!!!!

This was a fantastic experience from start to finish. My husband's RAV4 was about 6 weeks old when I scraped up against something in a blizzard and seriously damaged the front bumper, fender, and one of the window posts on the right side. Joey at Coach and Carriage give us the best estimate and it didn't go up, even when they found out they had to do more than they had thought. Everybody is really friendly at the shop--I'm not always comfortable at car repair places, but had no problem at Coach and Carriage. I've already recommended them to everyone in my family--best experience with a car repair that I've ever had.

Even though I moved out of Natick a few years ago, I still take my car here because of the high level of service and quality craftsmanship. Coordinating rentals with the insurance company and Coach & Carriage has been painless. They do such a great job because of the amount of pride they take in their work. I always know my car is in good hands here. Highly recommended.

I had two accidents on my 535i that needed body work. After Vitaly and his team worked on it it looks better than when I purchased it, runs excellent. Couldn’t be happier. I would highly recommend this shop.

Fixed my car there, other party's insurance paid. I was satisfied with them. They were professional and very friendly. I've got nothing to complain about. They had the car cleaned, and left a pack of potato chips in the car, but it was expired :-( I would use there services again if I need a body shop.

I had a very positive experience with Coach and Carriage. Initially, I had intended to use another auto body shop that was affiliated with the dealership from which I purchased my car. While waiting their response, I had received several phone calls from Steve Proia asking me if they could be of service. After 5 failed attempts to contact the other body shop, I called Steve back. I found him to be very polite, professional and quick to meet my car needs. I would definitely recommend this place to my friends.

Steve P was the reason that I came upon Coach and Carriage after telling him that my mustang was hit on the driver side. The experience with Steve and Coach and Carriage was A+ from start to finish. The service was fantastic and my car came out PERFECT. I have already and will continue to recommend them to everyone that I know. Thank you Steve & Thank you C&C! -Cheryl L.

Coach and Carriage is definitely the best body shop in the area. Joe and his team are very professional. They take care of your car like it's their own. Amazing team, professional service, great atmosphere.. A+

Professional auto body shop. I'm glad I gave my car for repair to coach & carriage. These guys are professional, honest and know what they are doing. Excellent customer service. Special thanks to Joe Jr. I really appreciate your help.