Dillard's

This is a beautiful and grande department store in Summit Mall. It is well lit and bright and spacious and immaculately clean. They appear to have everything you could want or need for the entire family and household. It is toward the back of the mall opposite Macys.

Very friendly and helpful salesperson. Went out of their way to make me feel like a valued customer, and to assist me. Best of all, I didn't have to search for someone to help me.

We looked everywhere for my daughter a prom dress we finally found the perfect one at Dillard's. They have beautiful dresses at decent prices.

I helped mom to get clothes and shoes at this great place. And took a couple of pictures. I recommend Dillards if you like to browse around for clothes that are kind of pricey.

Sharon cut my hair. Beautiful haircut. I have leg issues and have a difficult time getting comfortable in the chair. She went out of her way to make me comfortable. Made another appointment.

I met a very lovely lady name Carla
in the women's section. She was very friendly and helpful in Akron Ohio. She went above and beyond to help me find what I was looking for. She needs to be recognized for her hardwork.. Thank you

Staff were very pleasant, helpful and not overbearing. Beautiful displays, easy to navigate. Quality merchandise. Clean store.

Carla in intimates was amazing! She was very caring about the fact I had mastectomy. I was so comfortable with her. Would recommend her to everyone. She was a classy lady

Well we had gone to Macy's before here to look for Perfume. The sales clerk there was not helpful at all and didn't offer us the advice or info we were searching for. She was even rude and made us feel unwanted. So we took a walk to Dillard's to see what they had and the woman there actually listen to our questions and was very helpful. Helped us find what we were looking for and we got everything we wanted and even found more than we were looking for cause the sales associate was that amazing.

I came in to Dillards today looking for a pretty pair of pajamas to wear this week for pajama day at the office. I had already tried other stores where nothing got right so when I came in, I was feeling fat and defeated, and really discouraged. A very nice lady directed me to the lingerie department where plus size clothing wasn’t separated from everything else, and I felt included. Wanda was the well groomed classy customer service lady at the desk. She greeted me with a smile and asked if there’s anything that I need or she could help me with. I told her what I needed and Wanda served me like I was royalty. I came from shopping at another department store where I wasn’t greeted or regarded with attention and was even told that the pajamas I was holding to try on wouldn’t fit me, and I really should look somewhere else and they pointed across the store to another area with plus size pajamas-which turned out to be just a little square area in the middle of a bunch of tiny sizes with all of three or four choices and pajamas that didn’t really go up to the plus size I needed. I left so downtrodden and was originally walking all the way across the mall to another specific pajama shop, which was no longer there when I reached the location it was supposed to be and that’s what I saw Dillards and thought I would take a look. Contrary to the treatment I just experienced at the other department store, Wanda not only greeted me, but she also showed me to a fitting room explaining that if I needed help all I needed to do was push the button in the dressing room. I tried on the one pajamas said I found, and after finding that they didn’t fit and re-dressing there was a knock on the door-it was Wanda with pretty pink pajamas in my exact size with a different size for the bottom and different size for the top. It made me feel so special that she was working for me when I didn’t even know it. The pajamas fit perfectly. They were exactly what I wanted and I was ready to go make my purchase and just as I was re-dressing was another knock on the door, and it was Wanda with yet more choices in case the first ones didn’t work which they did perfectly. She went above and beyond. I got emotional and very embarrassingly, I started to cry because she made me feel so special when I walked in feeling so miserable. Wanda hugged me and gave me tissues and said she was so glad to help me. Thank you Wanda and thank you Dillards!

I’ve always had a good experience at this Dillard’s, especially in their cosmetics and shoes departments.

I highly recommend Sharon she's amazing. This is the first salon that I've been too that I genuinely love and keep going back too. Everywhere else I have been has always been a bad experience.

I have to start off by saying that I don't shop at Dillard's very often. I came in today shopping for men's colognes, which I shop for often, and I received the best service I've ever had while cologne shopping. Sarah was awesome! She was very friendly, helpful and very patient while I shopped. I didn't come in looking for any brand in particular. I was just looking for something that smelled good and would be a great Valentine's Day gift. I really appreciated all of her input and help. As we all know, good customer service can be pretty hit or miss these days. What an asset she is to your company! You can tell she really enjoys and takes pride in her job. I'll definitely be returning any time I need to shop for perfumes or colognes.

The young lady at the perfume counter was absolutely AMAZING!!!!! Her name is Shereese Jones🙂. She was very kind, very patient and I will be sending people your way. Thank you for making my perfume buying experience a pleasant one....we need more like you!

I would highly recommend Dillard's Aveda Salon at Summit Mall. Everyone is very friendly and the new manager, Sharon, is a fantastic beautician. She is a master with achieving the perfect hues with highlights. She creates a perfect style and makes sure you leave feeling beautiful!

One of the best big and tall selections in the area. Employees are helpful and friendly

If you haven't visited Dillards lately, you should! Especially if you're a young professional looking for office appropriate wear. Quite a selection of quality clothes. Need a party dress...this is your place. They don't have much clearance items but that's because they carry quality clothing lines. Don't forget to get on their email list so you are informed of their store sale events.

I was in Dillards last week. I had the best experience ever from 2 beautiful ladies at the Dior counter. I mentioned I was looking for eyeshadow and Toni asked me to have a seat. She not only applied makeup, she made sure I could apply it and explained what she was doing. A very talented makeup artist!
She listened, taught me what to do and exceeded my expectations! The other lady, Missy was also wonderful. I would highly recommend asking for either one the next time you want to feel special and make a fine purchase! I will be back to see my new friends soon! Sue Smith

Very satisfying! Purchased shoes for a wedding, the woman in the shoe dept was pleasant and very helpful. The sales lady in lingerie went above and beyond, kudos to her. Purchased some intimates and a bridal shower gift. She made a fun experience for what is usually frustrating in that department. Many thanks to Dillard's sales associates .

Horray for the lingerie department!! These ladies really know their business. I'm a guy, obviously, and I needed a little help getting the right equipment for a younger member of my family. They were quick, did all the sizing for us, and gave us a great value. I would definitely come here again.