Fred Anderson Toyota of Asheville Service

Great team made for a pleasant, collegial experience. I got a good deal on a car that suits my needs perfectly. Many thanks to Brandon for all his help in closing the deal. I'll be back for all the free oil changes!

Had a great experience with getting my FJ serviced this week. Sneydi is a great service advisor and everything was convenient and easy.

I wanted to give a one star rating so badly. However, the service supervisor (Bobby) made sure I left happy so I will leave it at five stars. To make a long story short, I lost the fob to my 2016 4Runner while visiting NC. I was locked out and had to be towed to this dealership, 65 miles in the opposite direction of home (Atlanta), in order to have a new key made. The tow truck driver was very nice and accommodating. He knew I had been waiting outside all day for the tow truck to get to me. So, the tow truck driver offers to drop me off at the hotel I needed to book for the night because the dealership was already closed. The tow truck driver said he would then go unload my vehicle in the "service department" parking lot. First thing the next morning, I call to make sure the dealership is aware that my vehicle is on their lot. Ms. PEDI answers and says if I didn't leave keys in the overnight dropbox, they wouldn't have been aware that my vehicle was there... Well, I didn't have keys to put in a dropbox. She says, "Well, we have 600 cars on this lot and I don't know where your car is. Have the tow truck driver call me." I text her request and direct phone number that she provided to the tow truck driver and his dispatcher. I tried calling her back on the direct line three times, no answer. I call the dealership four to five times, no response. I called AGAIN and was told a manager was looking into it and would call me back in five minutes. An hour later, still nothing. I then had to check out of my hotel room (11am). I took an Uber to the dealership. It took me five seconds of being at the dealership to find my vehicle! A male in the service department walked me right to a desk... MS. PEDI! As soon as he started telling her what I needed, she already knew exactly who I was. Her face said it all. She's still swearing up and down she wouldn't have been able to find my 4Runner and asked me to "walk her out to it". As seen in the attached pictures (State's Exhibit A and B 😉), you could literally see my car from her desk. It is now 1130. She then says it'll be an hour and a half to complete. I wait. With a 6yo. 1 o'clock, 1:30, 2 o'clock. I asked for a supervisor and this is when Bobby came and saved my day. As I told Bobby, they may not have known it was there overnight. And they may not have known it was there at 7am when they opened. But at 830am, when I called, Ms. Pedi should have taken ownership of the problem. It should not have taken my leaving a hotel, getting an Uber to some place I have never been, and pointing out my own car on your lot to your staff before they were able to find it. We are in NC in the middle of a Wednesday; my car is the ONLY one here with a Georgia license plate! The slightest bit of effort, problem solving skills, and/or critical thinking, would have spared this situation from spiraling. Thank you, Bobby, for having a great attitude, integrity, and the ability to critically think.

Had two odd noise concerns about the right front tire. Tire consultant came to see me. Then they ran a diagnustic test.
Keyed in on what was happening..three pages of notes of two major things and filters needed and little lites.great service!!

I use Fred Anderson Toyota for all service, repairs and inspections on both of my Toyota vehicles. Their service department is exceptional. Have worked with several of the people in that department and all have been very helpful and patient.
My recent visit was for a 60,000 mile service and a new battery. Mike Lentz was my service advisor. He was great to work with and kept me informed along the way with the progress of my vehicle.
I also like the video inspection they send me via email and text.

The auto repair section keeps close to the appointment times. Depending on the service you require, they will finish needed work in a timely manner. The salesperson in the purchasing area are friendly, helpful and will not pressure you to buy. Brandon was the best!

Toyota car shop offers great service and quality vehicles. Their staff is knowledgeable and helpful, providing excellent customer service. The repair and maintenance services are efficient and reliable, and their prices are reasonable. The vehicles are high-quality, durable, and offer excellent performance. The dealership offers a wide range of financing options to fit any budget. Overall, Toyota car shop is an excellent choice for anyone looking for a reliable and quality vehicle.

After a rough start during Covid the dealership has gone through some growing pains, but they rebounded nicely. My go to for all my Toyota repairs and service since 2012.

I have used two Fred Anderson Toyota’s (Asheville and Columbia) and both are generally very similar though Columbia’s facility is a more modern design. Asheville took care of me today and scheduled me yesterday afternoon for my appointment today, even though the website wouldn’t let me choose it, I was assured it would be 90 minutes or less- it was 75 minutes. They are taking extra precautions due to the pandemic with a thin courtesy plastic cover to protect anything they would ordinarily touch inside of your vehicle, which I was pleased to see. All in all it was a good service, consistent with what I’ve come to expect over the past two years.

I called at 8:30 this morning to get my very first 5,000 mile oil change on my 2020 Toyota Corolla. The very sweet and professional young lady who answered the phone gave me an option to bring it in at 9:15. I asked for a later time, she offered 1:30. This was perfect, good thing for me because I was at 4990 and couldn't wait another day. My fault I know I'm a limit pusher obviously. Lol I couldn't remember if she gave me a time of 1 or 1:30 so I got there at 12:50 and was just gonna drop it off and come back when they had time to get to it since I was early. The young lady stated it may take 90 minutes when I spoke with her on the phone so I made arrangements to just leave it. An extremely nice gentleman greeted me when I pulled in and asked a few questions and showed me inside to finish the process. I spoke with Phillip inside and he asked a few more questions. He asked if I was going to wait and I said no just let me know when it's done and I will come back and get it. I left with my ride, went to the store, drove back home. As I was pulling in to the driveway I get a text my car is ready. LESS THAN 30 MINUTES people. I was shocked. I have NEVER been anywhere and got my oil changed and all the other things they checked in under 30 minutes. These guys are on their game. I am forever a customer of this dealership. I didn't even buy my car from them, but I will most definitely be buying from them if I buy a new car in the future. Way to go guys, you all should be very proud to work for an amazing dealership. Thank you again!

Five stars! I felt safe and was well taken care of by everyone I met from check in to paying the very reasonable bill. The time it took to do the service was much less than I had expected. The courtesy calls and texts to keep me updated were the cherry on top!

I went in for my 30,000 mile service, not really sure what that included. It was basically oil change, tire rotation, a couple of air filters, and an alignment if necessary. Colby was my service technician and he was excellent! He helped me understand what was being done and perhaps what services I needed and which ones are I didn’t right now. I also had a discount postcard that he applied and I saved additional money that way. I felt like he was honest with me about my time investment while I was there waiting on the vehicle and what was necessary to be done while I was there. It’s nice to be able to trust someone regarding car maintenance. Not a seasoned veteran there!

Service may be taking a little longer than usual but the care taken was well worth it. The videographer was excellent giving detailed information about the car and very polite. From start to finish, I felt safe as they disinfected the SUV without spraying chemicals Thank you! I’ll be back soon. Thank you.

I always have an amazing experience there. Everyone who I've run into have always been kind. Colby is always amazing and Kevin is great too. Great service staff for sure. I never feel rushed or spoken down to when I don't understand what it is exactly they're doing. They treat people like people and not just customers. They set the example. ❤

I was very pleased with the service from start to finish. Toyota sent someone to pick up my car from my place of work at 10 a.m. The work - mounting and balancing a new set of 4 tires, 4-wheel alignment, oil change and 40,000 mile service - was completed and the car returned to me by 3 p.m. The total cost was about $760. Very reasonable for the amount of work done. Shelby, the service department representative assigned to me, walked me through the entire process and kept me informed as to how the work progressed. She was knowledgeable, helpful, friendly, and patient, answering all my questions and addressing all my concerns. I highly recommend the Fred Anderson Toyota of Asheville service department.

I had an appointment and I was helped immediately when I arrived. Mike did a great job of getting the car repair that I had asked for. One thing had not been completed and he made sure that all was completed before the job was considered finished. I was able to leave sooner than the predicted time. I sat outside in the shade on the porch and had a pleasant breeze during the time I had to wait. I had a great experience getting a 50,000 mile service on my car.

Macon was wonderful to work with. He made everything enjoyable and quick. Thanks so much!

Great customer service. The service took longer than they had estimated due to a rotor issue. My advisor, Colby, diagnosed the problem was due to a previous brake job i had through them and adjusted the cost accordingly. Overall very pleased!

Very professional!! The inspection video was absolutely amazing. To see for myself what is happening beneath the hood and body of the vehicle was so helpful. Kevin was friendly, helpful, and knowledgeable. The service was completed quickly, and the complementary Lyft ride home and back was really nice.

It was my first visit and I was very impressed with the high level of professionalism. Angel did a great job of keeping me informed about the progress of my repairs and she answered all my questions. She made the stressful task of car servicing as pleasant as possible and I will definitely be returning for future service.