PetSmart

Pet Smart groomers were so kind and caring with my puppy. They answered my questions to help my puppy next visit with them for grooming. They also helped me to know that there is a lot of picky eater puppy’s. I am grateful to them for helping me. His grooming was great.

The staffs are really doing there job. They really let you know what you need to do and give you information before they give you the stuffs that you need. I really wanted to buy a janitor fish but she won't give me because she said we have a small aquarium and janitor fish really grows big but I have insisted. Lols. I just wanted to add fish to my aquarium. Over all, I really appreciate that they don't just consider having a sales but really inform the client what needs to do and suggest the best. Kudos to the 2 girls in fish section.

Gabriella was incredibly helpful and friendly. She gave her honest opinions and recommendations, was patient and great with my kids. She took her time with helping us and answered all of my questions. We went in for African Dwarf Frogs and left with the frogs, some guppies, and a new Syrian Hamster. Plus of course all the food and needed accessories. It was honestly one of the best experiences I've ever had at a PetSmart.

I like going here for 2 reasons. #1 there's a employee (I'm sorry I don't remember her name) she's a mature woman and she's so incredibly friendly. I hope you treat her well! #2 They stock their Science Diet cat food appropriately. It's rare that I come into this store w/o leaving with what I need for my kitties. Thanks PetSmart!

Always have everything we need and the workers are most helpful. Would recommend for any pet needs (or to see/adopt the adorable kitties)

Nice store to shop for your fur babies!! Also nice people work here!!!

Knowledgeable staff. Kept me and the fish out of trouble when starting new aquariums for the kids.

This store is clean and well stocked. The team member who helped us out was friendly and knew his "business."

Always so nice in there and they always have what we need.

I arrived at this petsmart store at 9pm when they close. I asked The manager if I could come in to grab a very quick couple of things she gladly said yes With A smile. I had asked a couple questions about some products and they answered them with a smile and were very polite about it's very Knowledgeable. I had only came in with $20 to spend and when I came to check out I was over by just a little bit The absolutely lovely and amazing cashier Cayla Very kindly and sweetly offer to pay for the remaining amount It's such a rare occasion that you run into customer service that she had offered She was such an angel and you could tell she was just such a sweet individual to do that for me it truly made my dad. Cayla, you May and my dog banjo's day Thank you so much and I wish you the best

REVIEWS WARNING: a famous comedian with lots of followers entering the store was offended. Any reviews over the past month have all been about racism and the mean manager, Mike. If you look at all of these reviews, 99% are from out of state; people who have either no reviews anywhere else or multiple reviews in another state and just this one review in Wake Forest. No mention of racism prior to a month ago nor any mention specifically of the manager, Mike, then all of a sudden it blows up with out of state reviews about racism? I haven't personally seen any racist actions in this location or I would have called them out myself. Sounds like someone got everyone they know to make reviews on a place that offended them. 🤷. ANYWAY, Devon and grooming is awesome and takes extra special care with my medium sized dog who has had spinal surgery last year. We also have a large, St Bernard mix that has been very well taken care of in the grooming salon. As for the rest of the store, everyone is usually very friendly and helpful when you approach them for assistance. Unfortunately, some of the dog food and cat food prices have gone through the roof. Banfield is not usually very helpful or friendly but I believe they are a separate business within the store. Other than that, no complaints.

Well kept and all the workers were pleasant and very helpful.

I was there at a cat adoption event. The staff were awesome

My husband and I recently visited this PetSmart location for the first time, and I must say that our experience was absolutely fantastic, all thanks to the exceptional assistance we received from Erick. As new pet parents to a rescue doggo, we had a lengthy list of items we needed to properly care for our furry friend, and Erick went above and beyond to ensure we found everything we needed.

From the moment we walked through the doors, Erick greeted us with a warm and friendly smile. He immediately sensed our enthusiasm and eagerness to provide the best for our new fur-baby. Erick took the time to listen attentively to our requirements and concerns, which made us feel valued and confident in his expertise.

Erick's knowledge and familiarity with the store's inventory were truly impressive. He guided us through every aisle, patiently explaining the various options available and offering insightful recommendations tailored to our specific needs. His genuine passion for animals shone through as he shared useful tips and tricks for caring for our rescue doggo.

What truly set Erick apart was his exceptional customer service. He made sure to ask us questions along the way to ensure he understood our dog's requirements, preferences, and any potential sensitivities. Erick's attention to detail and willingness to go the extra mile made the entire shopping experience smooth and enjoyable.

By the end of our visit, Erick helped us find everything on our list and even suggested some additional goodies for our new family member. We left the store with bags filled with all the essentials and extra items that we hadn't initially considered but were incredibly grateful for.

We cannot thank Erick enough for his outstanding assistance. His dedication, patience, and extensive knowledge made a significant impact on our shopping experience. Thanks to him, we feel confident in providing the best care for our rescue doggo right from the start.

Erick is undoubtedly a true asset to the PetSmart team. His exceptional customer service skills, genuine love for animals, and ability to personalize the shopping experience make him an invaluable member of the staff. PetSmart should be proud to have such an exemplary employee like Erick.

If you're in need of expert guidance and a pleasant shopping experience for your pet-related needs, I highly recommend visiting PetSmart and seeking out Erick. You won't be disappointed!

The ladies at that PetSmart have awesome customer service and very pleasant people.

Great prices, friendly staff, and they took great care of my dog during her grooming! She was totally happy and relaxed coming out when she was done.

As a former employee I may be biased, but I truly love the staff there. They take every aspect of the job seriously. Whether, it's taking care of the animals we have in store (obviously first priority), followed by teaching the customers what they need and don't need, and finally the smiling faces the great you and check you out at the register. Anything you need, they have it! Any advice you need, they have it! If you smile at them, they will make sure you leave smiling with what you need .
MIKE REALLY HAS BUILT A GREAT TEAM FOR THE SITE AND FOR CUSTOMER SERVICE!
I can even vouche for the animals on how well they keep them safe. Tried to teach everyone what they need to do before I left and it is going amazing!
I still shop here weekly!

Chris F Formoer Cashier #1
(The guy with all the tattoos and dog knowledge) lmao

Very good customer service here

Mike the manager was a great help. Helped me find everything I need and talked to me about the training program and considering it. The ladies in the salon took really good care of my fur babies. Thanks a lot.

Staff is amazing and very willing to help with any questions.