Thomas Murphy - State Farm Insurance Agent

I have known Thomas since he moved to Wilmington in 2007 and opened his agency. He is a true professional in and out of the office. He is always readily available at his office or mobile number to answer questions or handle concerns. He is a first class State Farm agent and his office is second to none. Highly recommend this agency for all your insurance needs.

Thomas Murphy and the State Farm team are EXCELLENT! They have been my insurance agent for the last 10 years. Over that time, we had two difficult claims, and they went above and beyond to be helpful getting them approved. They are hands-on, always available and incredibly reliable which is greatly appreciated, especially during a difficult and stressful situations as claims usually are. I’d highly recommend them for a homeowners, automobile and any other insurance need.

I moved to NC 3 years ago and met Tom. He immediately demonstrated Professionalism + a deep knowledge in guiding me through coverage options for my 4 vehicles and home in Wilmington.

He is always accessible and a pleasure to deal with. I incurred a claim ~ 2 years ago and Tom guided me through the process efficiently.

Strongly recommend.

Joe Junda

Thomas and his team are more like family than a business. I stay with State Farm because of them. They work hard to get you the best coverage at a great price and constantly review your policies to make sure you aren’t paying for what you don’t need. Here’s to many many more years with Thomas and his team!

Been with them over 15 years. Amanda Marraccini just saved me $1800 and State Farm immediately paid a refund. Outstanding personal attention on office visit !

I just have to say this office, without a doubt has some of the greatest people you would ever want to work with. I've had Homeowner's and Auto Insurance for more than 50 years and probably 10 different insurance agents with 4 different companies.
We have lived here in NC for almost 9 years and every time we have had an insurance need or claim Amanda Marracini has
been there to help. She has gone above beyond many times.
In today's world that means so much to have someone that
cares about you and your family like that is refreshing. I would
highly recommend them to anyone. Talk to them and you will what I mean..........

I appreciate the fast response time whenever I call this State Farm office.
I recently was the victim of a hit&run parking lot fender bender. I called the office, and pulled up to the door, and a friendly agent named Jake came outside to look at the damage and advise me of the next steps I should take, then- he made a follow-up call.
Great service!

I have been with State Farm for 6 years, I would not change my insurance company for anything in this world. Amanda is always so helpful, she makes me feel like no question is a stupid question. She is quick to respond and very friendly. I love working with Amanda for our home insurance.

I was impressed by the great service by Thomas and his team. They made sure I got on the road insured right in the middle of the Christmas holiday. Thanks so much!
Jeff with Drifter's Wood

I reached out to State Farm in Wilmington NC, office of Thomas W Murphy to get a quote for my Motorhome. At that point I was shopping only. I had called 3 other insurances already. I spoke with Colleen Hayes who provided me with an outstanding customer service. Let me explain: I told her I had GEICO coverage, and that I wasn’t happy with it. She was very Professional, never pushed to get the sales, listened to what I had to say, was emphatic with my frustration, explained in details about State Farm coverage and sent me a written quote to my email. Just by the way she handle my request, providing me with detailed information’s, I already knew I wanted to do business with her and her office. Immediately after getting the quote by email, I called her back, but it was now after hours they close at 5pm. I left message, and guess what? She called me back immediatelly. And we close the deal.
Which agent going to call you back after hours? Colleene Hayes will! This doesn’t stop there.
As new RVs Motorhome owners, we are in the learning process of everything. My husband forgot the head lights on and next day we had no juice to crank the batteries. I called Colleene to ask more details how the road side assistance worked while we were in process of establishing the policy. My options was to get help, pay for it and get reimbursed by State Farm. After the policy is established I will have full coverage. At that point I told Colleen I would try to jump start myself. For my surprise she called me back for follow up to see if she could submit any reimbursement in my behalf. Since my mechanic came and jumpstarted it and there was no charge, I didn’t need to submit any request for money back.
Bottom line State Farm ROCKS! Colleene Hayes 5 BRIGHT STARS!
Thank you!
Fatima Charlton

I just had my first experience using the State Farm towing feature and I was quite impressed with how smooth it went. You do have to hit 0 right off to skip the AI, but I was immediately picked up by a human being who competently got my information entered and set me up to get my car towed to the shop.

Stopped in to get a quote here after Allstate gave me an insane out of this world stupid quote. I have a special set of circumstances that Devon was able to figure out and take care of! Extremely competent and easy to deal with. You’re in great hands here. Thanks so much! Five stars.

Very knowledgeable about transferring insurance due to moving states. Friendly as well.

Great friendly place.
Feels like home every time I walk in.
Professional and generous personal!!
Great insurance rates and easy to work with.

They have been one of my ins companies for years. Always helpful and knowledgable. Great people and service.

Awesome Insurance Agent! I've been with them almost 20 years.

Best rates and service then any other provider! It pays to shop around.

Thomas and his staff are fantastic. They made things very easy, after hurricane Florence

Have worked with Thomas and his staff for few years. Always responsive, looks out for his clients
Thanks Thomas

Coleen really helped figure out a loan, And Thomas refunded fees, when it was really a bank issue. Thank you all.