AT&T Store

Chelsea is so great to help me to figure this international bill wrong charged and correct it! She is so patient and kind! Five stars definitely!!👍👍👍

This AT&T store was outstanding. They really work together as a team to get the job done. They took the time to understand my needs. They cared. They knew exactly what to do to help me to the best of their ability. What used to be a fun thing… Going into a cellular store for what used to be a privilege, is no longer fun at many locations. But this location is quickly becoming our family favorite.

Sara at the veterans parkway store in Springfield, IL was incredibly helpful with explaining our existing account with us and offering a better family package suited for us. Top Notch!!!!!!!!!

Jake was exceptional-attentive to everything going on, never felt rushed, worked to get us the best deal possible. Polite, funny, personable, professional. Great multitasker. Seriously the best experience with AT&T we've ever had. The other employees had similar attitudes. Great team, thank you!

I had the best service tonight at ATT! Our service rep was Ron. He literally had us taken care of in less than 30 mins. He was very knowledgeable about the new I phone 14. Will will be using this store from this point on.

Highly recommended, intellectual workers got me in and out with what I needed.

Jake saved the day! He was able to troubleshoot and activate my daughter’s phone in Alabama. After we spent several days and attempts to get her replacement phone working at another store and with phone representatives, he quickly worked to get her back on the network and working properly! While waiting in the store, Jake was very polite and professional to all customers. Worth the drive to this store if you have any issues.

Sarah was awesome!! Only downside was having to drive an 1 hour from where we live

Jake helped me with bill concerns and helped me to see my bill would be lower moving forward with the extra lines and omitting needless ins. He was respectful and nice and very quick!

I was recently at the AT&T store on veterans Parkway in Springfield Illinois and an employee named Jake helped me. I purchased a new phone. My old phone was very old, so it took a very long time to get all of the information moved over to the new phone. Jake was wonderful and patient and helped explain the process along the way. I did not do a review, because I honestly didn’t think about it. However tonight I ran into Jake at a restaurant. He recognized me, probably because we had spent so much time together trying to move my information to my new phone, but he was kind enough to check on the purchase when he saw me. I told him I loved my phone but I was still trying to figure a few things out. He actually took the time at the restaurant to help me with my questions. That was going above and beyond. I am so grateful that I ran into him but I am more grateful that he actually offered me help outside of his working hours. I wish I knew his last name, but I know his first name is Jake (Kearns, maybe?) from the veterans Parkway store in Springfield. He is absolutely amazing and I will purchase all of my phones from him from now on. I am definitely spreading around his name for anyone interested in shopping at AT&T.

I walked in the door and Jake greeted me right away. I needed a new screen protector and he was going to get one for me. Before he did that a settings app popped up and I told him this was a problem for me as well. I tried to change the password and it still didn't work. He was very patient and set the password for me. I would not have been able to be that patient or even know how many times it had to be typed in. I had several questions about my phone and he answered them all. The store on veterans parkway is my favorite one. All the employees are very helpful!! Keep up the great customer service!! They are 10 stars for me.

Went in Today looking for a upgrade on my Android, when I walked in I was greeted instantly by Mickey! I had a couple of questions about the IPhone I wanted as I have always been a Android lover and Mickey was super knowledgeable and helped me every step of the way. LONG story short I am now the proud owner of a new IPhone. Thanks Mickey!!!!

Gabe was awesome in providing great customer service. He was professional, thorough and honest. He also addressed every customer upon entering, asked what their issue was and told them how long it would take for him and his co-workers to help. He multi-tasked, made you feel you had his attention and followed through with great results.

We were very pleased with the help and information we received from the manager, Daniel. He was very knowledgeable and professional about all of the cell phones and the services that they came with. He helped us to easily navigate through the confusing world of today's cell phones and services. He showed us our best options for saving money and was even able to reduce our monthly bill, even though we just bought brand new cell phones. We would highly recommend this store for your cell phone needs.

Had a really pleasant experience with this store. The associate that helped us, Jake was super quick, attentive and resolved all of our questions. We have had poor experiences with another carrier and this visit definitely made up for all that stress! Would 10/10 recommend visiting this store for any needs.

Jake was absolutely amazing! I had a horrible experience with customer service number that resulted in 4+ hours of torture. Went in the store the next day and Jake helped me get the entire situation fixed and helped me get a new device for my business. If you need phone help, go see Jake!!

Ronnie was fantastic! He patiently answered all of our questions and gave us all the options & information needed to pick the right phone for my teenage son.

We had friendly, wonderful, fast service. Can't recommend this location enough!

Jake helped tremendously with the process of getting new phones and setting new phones up! He was very knowledgeable and could answer all of our questions and concerns. I will recommend sending others his way!

Went to this location because the location near me was out of stock for replacement screen protectors. Although they were busy, I was greeted by Terran he was quick to get me taken care of, very friendly and informative, with employees like him I’m glad to be an AT&T customer. I may just have to make this my new location for my AT&T needs …keep up the great work.