Carle Medical Supply- Champaign

Carle Medical supply in Champaign has been nothing but extremely helpful. I got a ResMed airsense 11 CPAP from them after my doctor prescribed it. They provided the machine, training on how to use it, had me pick a face mask of my liking and then a month later whenever the mask wasn't working out, they gave me a replacement that works better for me. The customer service is wonderful. I think some of the lower ratings are because they are always on the phone because they are always busy taking calls. It's not that they don't want to talk to you when you call.

I would like to give Katie she went Beyond her job to help me and kept me in form every day and what was going on with my prescription to get all the stuff I needed for my CPAP thank you Katie I give you 10 stars I appreciate everything you did for me Linda

I had a very pleasant experience. DeeDee was so friendly and helpful. She was also quick and very knowledgeable about the product I was getting. Big Thank you!!!!

Very convenient location with an easy parking and access to facilities.

Very friendly and thorough

Everyone is so nice and kind there ill be back soon

VERY overpriced. Other than that....they always have what I need and the staff is SUPER nice. BUT...they don't return calls in a timely manner.

Quick in, quick out.

The people at Carle Medical Supply try very hard to be helpful and do their jobs as well as they can despite working in one of the most short-staffed, disorganized, and systems-deficient workplaces I've ever seen. It reminds me of the DMV on a bad day. Good customer service is virtually impossible in the current environment--which actually seemed to get worse after the move from their Urbana facility. This place could benefit from having a someone in a position of authority give a darn about the welfare of the patients and the staff.

Was unsure about this place
as far as communicating with us by phone ,no return calls etc Till Kenny P came . He is an excellent employee
Explained everything, Was very helpful and polite. He is an example of a good employee.

They need more convenient hours for working people

Poor customer service. Staff do not go out of their way to help customers, heck, they barely acknowledge your presence in the store. It feels like an assembly line operation when you walk in and you have to figure out which station to go to for help. They should strongly consider getting a greeter at the door especially for their senior citizen customers. Respiratory staff are rarely available and you have to wait for them to call you back. When they do, they don't pay attention to what you ordered previously. Things have gotten a tad bit better over the years, but there's still room for great improvement...same 'ole dull and dry staff.

I needed to return something. Came in twice in the evenings about 5pm first time. First time only one lady working very slowly. 6 people needed help. She asked where all her helpers went, several people came from the back, emptying recycling, but couldn't help customers. Today 12/6 a new guy, regular guy, same lady as last time at the desk on a personal phn call for a long time, oblivious to the 5 customers needing help. They need to hire more people to work here i guess. This is why lots of people do online shopping and get quicker service.

Things are extremely overpriced. I was able to find exactly what I needed online for about 1/5 what they were charging at Carl. If insurance will cover what you need, great, but if you have to pay out of pocket, look elsewhere.