The UPS Store

I’ve always found the crew here to be helpful and pleasant, often going beyond what is expected. One important life lesson I’ve learned over the years is that you get what you give. It’s possible that the rudeness some refer to is merely a reflection of the rudeness you are putting out there. If you don’t want to pay a taping fee, tape the box yourself. It’s a business after all. Amazon returns are likely not a moneymaker, so give these people some slack.

Always excellent customer service, the long line moves steadily, knowledgeable staff, attempt to provide best possible rates and supplies for customers, and generally seem to enjoy their job!

I checked this store's Google listing because I couldn't remember their hours, and was surprised to see the negative reviews and low overall rating. So I decided to share my experience. I wouldn't say that I'm a regular at this store, but I've gone in probably 30 times over the last decade or so. Staff have always been kind, patient and helpful to me, as well as other customers who've been in the store when I was there. Of course, I can't speak to other people's experiences, but I've never had a negative one.

I read the negative reviews but this is the closest to me and I had an Amazon return. Not sure what happened with others but my experience was easy peasy. There was a line but it moved quickly, 2 people taking customers and I was out much quicker than anticipated. No issues at all.

I live down the street from this UPS store, and with the amount of Amazon shopping my household does, we could single handedly keep them in business. I see the negative reviews, but I promise I’m in this store at least once a week and witness the interactions between the staff and their customers and they are very efficient and friendly. I think the reviews may have a snowball effect unfortunately. These guys are pros, especially in a time when a pandemic has everyone on edge and people are using UPS to send more packages than ever.

I am so grateful for the service this store provides. People should be nicer to the employees. They put up with a lot!!

They're doing a great job with printing for my business!

Excellent service. Documents printed, signed, notarized, scanned, and shipped all in about 20 minutes.

Sent husband to this UPS Store (in Brunswick ME) today to return an item I bought on amazon. Amazon instructions said just go to UPS Store and have them print the label. I guess it would have been smarter to just print and bring but printer needs ink. It turns out that you have to email them the label or the email with the label anyway long story short husband is very new to smart phone and emails rarely so it took him a bit. Printing the label cost $2.50 😟 The young man, whose name was Jon, who was assisting husband was incredibly patient and very helpful. Even as it was closing time! Will be using this location all the time! 😊

They deal with a lot of bs from people..I'm just thankful they show up to work, so all these entitled people can return their thousands of amazon products.

Very helpful when we needed shipping or special copying for framed gift creations. Not sure why we got consistent good service even during busy seasons, and other reviewers had a different view.

Surprised to see so many bad reviews; I have always had a positive experience here. The staff is hardworking, pleasant and efficient. It's too bad for the negative reviews.

Fantastically helpful female and male employees- visited store this morning and they literally couldn’t have been more helpful, professional and friendly ... these type of people not only make life more pleasant, they rock the world just by being kind- thanks.

I have been here several times and never had a bad experience. I found them to be very efficient and move people thru quickly.

Not sure why the other bad reviews - but my experience at the store was five-star! Very helpful and responsive staff!

Been going here for years and never had an issue with anything. Kind of shocked by the reviews. I’m always in and out pretty quickly.

Moved over a month ago to a this new town. Every staff member has been nothing but nice, friendly and helpful.

I Use this place weekly for various reasons. They are always pleasant, efficient and accommodating.

Patriot was here
#PatriotThePenguin

Kyle H was very helpful! Thank you!