T-Mobile Authorized Retailer

Sam and DJ at the Rapid City SD location were so amazing. They were so informative and provided one of the best customer service I have ever seen. We went not knowing what we wanted and Sam was super knowledgeable and respectful and we left excited about our new phones after he gave us some great advice. TMobile is incredibly lucky to have them!

Shout out to Sam, Kyler, Roz, Chris, and DJ at this store!! Not only did they help us solve our phone issue, they were the nicest people to talk to. Very cool dudes and nice conversations were had this day. Very intelligent dudes too, they definitely know their ways around tech. This is the store to go to!

Great experience for store visit for phone set up 😁. Manager Gavin, and assistant manager Kyler were A plus staff. They gave out 😎 swag and we're so helpful. Service was phenomenal and I knew I had trusted information the minute I walked in. Hard working and T-Mobile provided great deals that's they hooked me up with. The store is one of the cleanest I have seen. Dedication to customer and overall good shopping atmosphere. When in rapid I recommend this store.

5 stars. Had to get 2 new phones, one of the old ones had a faulty antenna. (iPhone 13 bought the year prior). Excellent service, even better customer service!! I belive it was chris that helped us decide on what to do. He explained everything about the Go5G and what we would get for free with it. Took some time and they made only one mistake which was never told about

My girlfriend and I went in today to solve a phone issue. We were helped by Sam, Kyler, Roz, Chris, and DJ. These guys had great customer service, and they also gave my girlfriend and I top notch service. All of these guys are very tech savvy. If you need any help with anything tech wise stop in here. They will get you all squared up.

Kyler and his team were absolutely amazing. I ended up going on a really busy day and they were all still very attentive and helpful. They answered any questions I had and made the transition from another carrier as seamless as possible. 10/10 customer service!

We’ve been looking for a phone upgrade and Chris was amazing! I was welcomed the minute I stepped in the door and was in and out with a new phone, all set and ready to go within half an hour! This store is under new staff and management and I can honestly give them 5 stars! Thank you Chris and T-mobile!

I worked directly with Sam at this location after my phone was hacked into. Sam was knowledgeable and patient with me during the 3 hours spent in the store fixing the problem. If you have a problem, Sam is your guy! Thank you for everything!

Sam was nothing short of amazing. He went above and beyond to help my husband fix an issue with his phone as well as assist him with an upgrade. He even stayed late to ensure everything was working properly. I would definitely recommend this location to anyone!

If I could give them more than 5 stars I would. Sam was extremely helpful and knew exactly what we needed to get done and helped us out to the best of his ability! (my phone service was being difficult hence why I'm switching over) thankful for the 2 gentleman Chris and sam for putting up with us!

We have been with T-Mobile for years and have never had such great service as we did with Sam and Kyler. We never felt rushed, everything was clearly explained. Excellent customer service! Whenever we need anything we'll definitely be back!

The guys at this store are amazing, especially Kyler! We went there on a day T-Mobile had an issue with their server. The issue caused a problem with us starting a new account. Fortunately, we were being helped by Kyler. He did not give up until the problem was solved. A shout out to Gavin too, who was a great support in the problem solving process. You guys are awesome!

Amazing customer service. Stayed past close to help set up a new phone.

A great experience again with this store! The stunning T Mobile rep "Nikki" went above and beyond to make sure I was happy with my purchases.
Actually changed my home internet to T Mobile wireless internet and picked up a cool new Samsung Z Flip5...nice. Nikki you rock!

I had a really great experience at this store yesterday, being helped by the manager, a new technician/worker, and especially the assistant manager, Kyler/Kylar there! This experience allowed me to get a new phone (Samsung Galaxy S23 Ultra). I received alot of good advice on the phones, specs, which equipment to get, the comparisons and contrasts of the phone and headphones too. Thank you all! 👏🏾

This has been the best cell customer service I have had. Gavin and the associates here were very helpful and ensured I had my account switched and set up correctly. I would highly recommend this place for any support or if you are signing up for a new service! Thanks Again!

So whoever is over this area needs to recognize these guys, seriously.

I had a great experience here. Kyler went above and beyond to help when I was in a bind from the online agent. He not only fixed my phone, but helped with Netflix set up, and the Tuesday giveaway. He was super personable and helpful.

We were traveling across the country and came in for a new SIM card for my old phone. Instead, we came away with a new phone (a trade-up) and are very happy with the new phone! The woman who helped was very patient and took the time to explain everything. Yay Rapid City T-Mobile!

Great place very clean and friendly staff awesome place to get a phone at s great price with fantastic service!

I stopped here to resolve an issue with my prepaid hotspot on 6/15/2021. I didn’t get the sales reps’ names, but they were both incredibly helpful and communicative with what I needed. He resolved the issue and answered all my questions, didn’t try to upsell anything and made sure I was all set. I’m only driving through SD, but would definitely recommend this store based on the amazing customer service.