Patagonia - Vail Village

While visiting Vail, I stopped in the Patagonia store just to look around. A sales associate noticed I was looking at the duffle bags. I currently own a Patagonia bag and was comparing the two. I shared with the associate a slight issue I was having with my bag. Upon hearing this information, she introduced me to the store’s GM. The GM was extremely nice and asked if the bag was with me (it was because I traveled with it). Upon retrieving my bag, she gladly replaced it with a new bag off the showroom floor.

For 30+ years I have been a very loyal Patagonia customer because I value their products. Today’s customer service experience proved to me that their employees are equally as good as their products. Much appreciated!

Excellent customer service. The store’s manager, Lee, was extremely helpful when I needed to make a quick, seamless exchange first thing in the morning before the lifts opened. Very positive experience. Thank you!

We recently had the pleasure of experiencing outstanding customer service from Ben at Patagonia, Vail. We couldn’t be more impressed. Ben went above and beyond to fix the zippers on our jackets with exceptional skill and efficiency. His attention to detail and expertise were evident from the moment we walked in.

Our jackets functions like new again. I highly recommend Ben at Patagonia Vail to anyone in need of quality outdoor gear and unparalleled customer service. Kudos to Ben for his exemplary service!

Very special service, Nancy was one of the most hospitable and nice persons we have ever meet.
A great buying experience! Thank you!

We stopped in not knowing if this store would carry the larger sizes in coats, but Kayla immediately went to work with a smile, finding a couple different choices for my husband and we were surprised! Kayla knew exactly where to look and within minutes we purchased one of the coats she brought out for us. We were very impressed and very happy to be walking out with a warm coat. It felt like walking out with a big hug from Patagonia (and Kayla) wrapped around my husband. Great service and we’ll definitely be back for more! Well done! Highly recommend stopping in!!

Lee, Andi and Stacy! Wow can’t say enough about how wonderfully helpful knowledgeable they were. They made my Vail and Patagonia experience world class. Thanks for the epic service.

Lift line pole snagged my jacket and made me holey. Brought it in and Kerstin got me water tight in no time and for free! Great service!

We shopped in the Patagonia store in Vail Village. Lee Thomas and Trish (can’t remember last time) were very helpful, leading us to the best equipment to ski and snowboard in! Highly recommend this store for both quality and hospitality!

Kotah and Ben We’re super helpful and I was able to find a great shell jacket for my husband plus it was on sale! Service was exceptional. Thank you.

Such a great store and great staff. Lee was amazing and helped me find exactly what I needed!

Had an amazing experience with an employee! Can’t remember her name but I know she was from New York. She gave wonderful recommendations for us to check out and provided great service to us.

Lee was an amazing help today! I had an issue with my snowpants and he went above and beyond to ensure the mishap was corrected. I will be back :)

Lee was very helpful and knowledgeable. I came in freezing cold and he helped me find a new warm jacket and exchange another for the correct size.

I went in and Lee and Nancy were super awesome! They warrantied my ripped pants, and got me out the door with new pants so that I could hit the slopes later today!

LOVE THIS STORE! Store is always filled with pleased customers and the team takes care of them diligently! Go check it out! (shoutout to Ann at Lionshead store, she’s so helpful!)

Alex in Vail Village was so great! He helped us find amazing coats at a great deal!

We loved our experience at Patagonia in vail village! Lee Thomas & Trish helped us so much & made our experience 12/10!!!!!! We love it here!!!

Andi was super helpful in repairing my son’s Patagonia jacket. Great service

Thanks Kayla and Ken for helping me get the most comfortable jacket ever! Y’all are the best 🙂

Lee was very helpful which made for an easy and fast transaction.