Truist

I opened an account today with Truist and Mrs. Diana Rodriguez helped talk me through every step and also gave good advice. Although this is my first experience with this bank I would give the employees 10/10. Thank you for your help and patience.

I had to stand and wait until the bank manager could see me because the counter staff were unable to take foreign currency and pay it to my account. This rating is in no way against the staff and manager who were extremely courteous and helpful but against the actual institution, when with current technological advancement this process was beyond antiquated. I felt bad at putting them through the lengthy process when other people were waiting to be helped, a process which really should have been completed in a few minutes.

I’ve attempted to cash a check made out to my business with my name on it at this establishment twice and have been refused both times. The first was because my valid drivers license was not enough information, the second I brought my businesses paperwork saying I was the owner and they still refused. I will never do business with this bank in my life due to their incompetent policies and tellers.

I realize there is a trend in banking to reduce branch staffing levels to an absolute minimum. The age of "good customer service" has ended. But the customer service at this branch is below what is normal, even by today's standard.