Land Rover Hilton Head

Embarking on my inaugural journey as an independent car buyer, I sought to procure a Range Rover Autobiography for my father at Land Rover/Jaguar Hilton Head. This pursuit transformed into an extraordinary narrative of professionalism, dedication, and unrivaled customer service, particularly highlighted by the efforts of Rachel, Jim, and John.

Over a meticulous six-month period, Rachel, a consummate professional in sales, provided regular and insightful updates about the evolving car inventory. Her commitment to excellence was particularly evident on the day of purchase. Notably, Rachel undertook the task of transferring belongings from the old vehicle to the new Range Rover herself, ensuring that my father would not be burdened with the task. Her thoughtful gestures extended beyond this, as she provided my father with water and snacks, enhancing his comfort and overall experience. This level of service deeply impressed us both and underscored the exceptional standard of customer care at Land Rover/Jaguar.

John's acumen in finance was instrumental in navigating the complexities of vehicle purchase. His dedication shone through as he endeavored to secure the most favorable financing rate, thoroughly explaining each aspect of the purchase. His commitment, developed over seven years and multiple vehicle transactions, has solidified a foundation of trust and satisfaction.

Complementing this team was Jim, whose oversight and expertise in our transactions, amounting to over $800,000, have been nothing short of invaluable. His guidance and professionalism have significantly contributed to our continued patronage and trust in the dealership.

The joyous reception of the Range Rover Autobiography by my father was a sight to behold. His week-long endeavor of sharing photographs and stories with friends was a testament to the vehicle's allure and the memorable purchasing experience. Rachel's meticulous attention to detail, John's financial stewardship, and Jim's overarching guidance have not only culminated in the procurement of a prestigious vehicle but have also fostered an indelible relationship between us and the dealership.

In reflection, the comprehensive service, personal engagement, and professional excellence exhibited by Rachel, Jim, and John have profoundly influenced our perception of customer service within the automotive industry. The individual and collective efforts of the Land Rover/Jaguar Hilton Head team have set a new benchmark for customer satisfaction and loyalty, making this car buying experience an exemplary model of excellence in the field. My father's elation with his new Range Rover Autobiography and the outstanding service provided are a testament to the unique and commendable ethos of the dealership.

Rachel and John were both fantastic at showing me different options of cars and features and warranties. Rachel was an amazing sales rep who was able to show me a new 2024 RR Evoque. She explained everything about the touchscreen, set up the app for my car, and was able to arrange for me to pay the vehicle outright the next day (Tuesday) when I didn't have a check on me on Monday. A quick and easy two-day experience. John was great at going over the warranty options and was able to get me an extended warranty for a great price. I highly recommend working with these two to buy a Land Rover Range Rover!

Brittany is an awesome sales consultant. She, Jim and John all made my experience easy, quick and smooth! They gave me a fair price on my trade and had the best price on the truck I bought. I will be contacting them for my next vehicle purchase!

I had an awesome experience with JLR! Thanks to my sales rep, Nigil, for being very thorough. He even had an unveiling ceremony to make the experience special. He focused on all of the details! Thanks to Jim for securing the vehicle for me and to John for making the paperwork process as easy as it could be. Great job guys. I really appreciate all you did to keep this simple!

I wanted to take a moment to say thank you for your efforts, hospitality, support, service and help last night with the purchase of our 2017 Land Rover Discovery Sport!

You give me hope that customer service is still alive and kicking. I’m very excited to see the new car when you are finished and deliver it to us. In the meantime, we are enjoying the 2023 Discovery Sport you loaned us until then.

Thanks again for all of your help and patience and I think you have made some long term customers out of us. The service was worth the drive!

I found the sales personnel knowledgeable about the Land Rover vehicles they sell. They went the extra mile to provide a high level of customer satisfaction. All questions asked were answered pertaining to features of the Land Rover vehicles. I will be a repeat customer.

They're friendly and knowledgeable. They wash and vaccuum my car before returning it to me. It does take quite a while to get an appointment for service, but once you're there it's great!

Go see Mr. Nigil!!! He was extremely transparent and knowledgeable about all the cars. I bought a luxury vehicle for business purposes and the transaction with him was so smooth. He even picked me up from the airport, had a bottle of water and a granola bar to welcome me. I will NOT do business with another superstar. I’ll be back good sir.

Bought 2 new vehicles from Brittany and Rachel here last week. The process was smooth for holiday busy season, and the finance team worked especially hard to meet my needs. Highly recommend!

Jordan was my service representative and he was great. He went over and above in his level of service and communication with me, exceeding my expectations.

I dealt with Nigil Briant when coming to look at getting a new truck. Very friendly from the beginning, but most importantly this was the easiest purchase I have had to date. Nigil was very knowledgeable and closed the process out very quickly. If you are looking a fast and easy process, go see Nigil and Jaguar and Land Rover of Hilton Head.

Service advisor got me in quickly for a battery issue and fixed it within hours. Washed and vacuumed the car. Could not ask for better service. Thanks!

Andy in parts looks after me. I have an older model LR3 and he saved me some money by referring me to their own locksmith. So good to have a high end dealer look out for the little guy. Thanks Andy and Kit.

Very clean welcoming and inviting showroom! Great staff! Thanks Rob for all your help! Ask for Rob you want go wrong !

Outstanding experience here at LR HH. I had an issue with my Defender on our family vacation and they made me an emergency appointment right away. Steve the service manager and Cody were very accommodating and understanding of my situation. Aaron the tech made sure my car was perfect before leaving the shop. Also, home delivery once done was above and beyond so my family and I could enjoy our time here on the island. Thank you for getting me back up and running!

Vacationing on the island for the week so my wife and I came in just to see what Range Rover had to offer - drove off in a 2021 Range Rover Sport HSE Silver Edition. Although a combination of factors, much of the credit goes to Tom (Thomas Michalopoulos) who helped (never pushed) us through the line-up until we found The One. Beyond the deal, it was a truly great experience and we recommend Tom to anyone who is looking to buy a Land Rover vehicle. He is thoughtful and very efficient, going above and beyond in the acquisition while respecting the fact we are after all, on vacation.

We had a very pleasant experience. Carter is an outstanding salesman. He has a great personality, he was very helpful, and patient. My daughter absolutely LOVES her new Range Rover Sport!!

First time using LRHH and could not be more impressed. The service advisor was outstanding. She did a great job of providing timely and informative updates on the status of the repairs. They were also very accommodating in arranging for alternative transportation. Great job!

This team is like family to me! They have THE BEST service and care for their customers, and they're honest about what's best for you (even if it's not for the sale). I highly recommend them, and I'm so grateful for them!

Jordan and the staff were great! Prompt, courteous and informative throughout the entire process. Top-notch service!